Considering Home Care Staff
Evaluate a Home Care Agency and the Staff
The demand for aides and caregivers is increasing in the home care and home health care industries. Mix that with a shortage of health care workers, and it makes for hardships in the health care labor force. Health care reform makes staffing shortages worse because it's focus is value-based; prevention and team-based care, led by primary care practitioners. Who will take care of our growing aging seniors who don't have the privilege of prevention?
Medicare covers the entire population age 65 and up, an estimated 32 million people who need more healthcare services. Yet, with the Affordable Care Act, the focus is on prevention and primary care, which doesn't help older adults very much since many (but not all) find it's too late for preventative measures.
Here are the Facts:
- 26.9% of people 65+ have diabetes - American Diabetes Association,
- 5.2 million have Alzheimer's disease (200,000 less than 65) Alzheimer's Association,
- 9% have Osteoporosis - CDC,
- 40% of 70+ have a form of heart disease - National Academy on Aging Society,
- 80% of older adults have one chronic condition - CDC
As career paths of experienced health and medical professionals move towards an emphasis on primary care, who will care for the older adults living with chronic illnesses?
There are many home care and home health care agencies who provide well-qualified aides and professional caregivers. Continue reading to learn how to select the best service that matches your needs. As you research senior care agencies, be sure to check out our home care directory.
Considering Home Care Staff
The Joint Commission, an independent, not-for-profit organization, accredit and certifies more than 20,000 health care organizations and programs in the United States. Joint Commission accreditation and certification recognized nationwide as a symbol of quality that reflects an organization's commitment to meeting certain performance standards.
The Private Duty Homecare Association established by the National Association for Home Care & Hospice is a trade association of home care providers dedicated to helping the ill and disabled remain at home.
When hiring a home care agency, consider if they're accredited and certified by either the Joint Commission or the Private Duty Home Care Association. Both recognized nationwide as a symbol of quality that reflects the commitment to certain performance standards.
These standards imply that home care organizations directly employ home care aide staff, been in operation for at least one year and handled a minimum of 25 cases at the time of application. All home care aide services in an organization must apply for accreditation at the same time.
The home care organization must have qualified professionals on staff to do the assessments, care planning, and supervision and maintain compliance with the standards and procedures and pay accreditation fees annually.
Standards for Accreditation of Home Care Services:
- Ensures that the organization is legitimate, accountable and can deliver safeguards to consumers if something goes wrong.
- Assure customers that the organization complies with employment laws and regulations.
- Makes certain the consumer is dealing a fiscally sound organization.
- Assures that employees are prepared and capable of entering the home and able to perform the needed tasks and level of care.
- Declares the service meets the needs of the consumer, is appropriate, and that the user remained informed and treated fairly.
- Ensures that the service delivered is safe, that problems resolve quickly, employees supported, and service meets the changing needs of the recipient.
- Assures that the home care agency strives to give the quality of care, deliver more efficient service and maintain positive service outcomes.
- Ensures that the organization can provide services promised.
- Inform the consumer of the rights and responsibilities they have as recipients of home care services.
- Makes certain the user understands the risks in home care, to ensure their safety, to minimize accidents and improve the delivery of service.
- Assures that the organization complies with the law and program regulations and that the group maintains a high level of integrity.
Home Health Care and Caregiver Aide Education and Training
Home health aides and professional caregivers help people with a disability, chronically ill or cognitively impaired. They assist older adults who need help, at home or in another care setting.
In a few states, home health aides give patients medication or check their vital signs under with direction from a nurse or another health care practitioner.
It's important that aides receive training and skills that apply to the job.
Orientation Topics include:
- Care setting
- Job Responsibilities
- Care plan and the medical team
- Client rights
- Documentation and reporting
- Mandatory reporting
- Basic communication methods and techniques
Safety Topics include:
- Body mechanics
- Employee safety
- Accident prevention
- Emergency, disaster, and evacuation preparedness
- Hand washing and gloves
- Infection control and standard precautions
- Fire safety prevention
- Fall prevention
- Housekeeping tasks
- Activities of Daily Living: Bathing, toileting, transferring, medication reminders, dressing.
- Nutrition and special diets
- Checking vital signs
- Administering prescribed medication at scheduled times
Home Health Aide Duties
- Help clients in their daily personal tasks, such as bathing or dressing
- Provide basic health-related services - check vital signs or administer prescribed medication at scheduled times
- Do light housekeeping, such as laundry, washing dishes, and vacuuming in a client's home
- Organize a client's schedule and plan appointments
- Arrange transportation to doctors' offices or for other kinds of outings
- Shop for groceries and prepare meals to a client's dietary specifications
- Provide companionship
How to Select the Right Home Care and Home Health Care Provider
Here's a checklist of questions to ask providers. Plan to ask family, friends, and your medical health staff for references.
- How long has the home care or home health care agency been in business?
- Did they give literature on the services, eligibility requirements, fees, and funding sources?
- Did you receive a copy of the Patient Bill of Rights; the rights and responsibilities of the providers, patients, and caregivers?
- How do they select and train the employees? Do they offer benefits packages and have malpractice insurance?
- Do nurses evaluate and assess a patient's home care needs?
- Will they consult the your physician and include family members in the care planning?
- Who's included in developing the care plan of patient? Are they also involved in making care plan changes?
- Is the patient's treatment documented, detailing the specific tasks needed by the home health aide or professional caregiver?
- Will the family receive education on the care given by them?
- Are home health care aides supervised? How often do the supervisors make visits?
- Who does the family or patient contact, if there's a question, concern, or complaint?
- How do they follow-up and resolve issues, concerns or problems?
- How do they bill? Will you receive statements explaining costs and payment plan options?
- How do they handle emergencies?
- Are its caregivers available 24 hours a day, seven days a week?
- Do they actively follow a patient confidentiality procedure?
Ask for References
Get a list of references from the provider:
- Discharge planners
- Current and former patients and their family members
- Community health care leaders and professionals
Contact references and ask:
- Do you frequently refer clients to this provider?
- Do you have a contractual relationship with this provider? If so, do you require the provider to meet special standards for quality care?
- What sort of feedback have you gotten from patients receiving care from this provider?
- Do you know of any clients similar to your care needs? If so, can you put me in touch with these individuals?
After seven years of helping her aging parents, Carol Marak has become a dedicated senior care writer. Since 2007, she has been doing the research to find answers to common concerns: housing, aging and health, staying safe and independent, and planning long-term.
- What is Home Care?
- Home Health Care vs. Non-Medical Home Care
- Home Health Care Services
- Non-Medical Home Care Services
- How is Home Care Different from Other Care Options?
- When is Home Care Needed?
- Benefits of Home Care
- Talking to a Loved One
- Selecting a Home Care Agency
- Medicare Quality Data
- Hospice Care
- Home Care Safety
- Considering Home Care Staff
- Home Health Care Costs
- Ways to Pay for Home Care
- Medicare and Home Care
- Medicaid and Home Care
- Does Insurance Cover Home Care
- Using a Reverse Mortgage to Stay Home