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St Vincent's Home Health Of Jefferson County

  1. Home Health Care
  2. Alabama
  3. Birmingham Home Health Care Agencies
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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • Amber Allen ★★★★★ in the last week

    I would not suggest this hospice company to anyone who cares about the terminally ill patient. Our nurse hasn't answered our phone calls on the first call yet. Thankfully my father was only on hospice 5 days before passing on. The morning he passed, we couldn't even get someone to answer the "emergency" number. I got in touch with an operator and she transferred me to another extension, who didn't answer either. My father passed at 9:30am on a Thursday, so anyone who has a loved one pass at an odd time of day my heart breaks for you because you will be looking at your deceased loved one for an extended amount of time. Once my father passed (at a rather young age) naturally my mom wanted the hospice bed out of her living room. On day two after his passing, we called frequently throughout the day about the equipment being picked up, after being assured it would be. At 6:30pm on day two, my husband called again to ask when the equipment would be gone and the lady said not today and hung up on my husband after he explained to her the equipment would now be outside for them. This is not the kind of experience you want when losing your father.

  • Ashley Allen ★★★★★ in the last week

    I wouldn't suggest using this company. My father was on hospice for only 5 days before he went to heaven Dec 7, 2019. While he was alive, we requested a bath and a lady showed up and asked the family for a bucket for water, wash cloth and towels to dry him. We couldn't done everything if we would've known all she was going to do was literally run a wash cloth over him. When we would call the nurse during normal business hours, we never got an answer. We called the emergency number that they say is "available 24/7" and was transferred from the operator to St. Vincent's hospital. Stupid. When my father passed, we called the emergency number, bc our nurse was off work, and it took hours until someone showed up. He passed at 9:30 AM and they didn't show up until around noon. We also requested the oxygen tank and bed to be removed from my mothers living room that day, who had just lost her best friend, and we were told it would be taken care of. 48 hours later, the equipment was still there. Multiple family members called the "emergency number" to get them to let the medical equipment know to be picked up and they assured us multiple times it would happen today. And nothing. My brother in law called and finally said we were taking the quipment outside to get it out of the house so we didn't have to stare at it and the lady said "do what ya gotta do" and hung up on him. Would not recommend this company to anybody.

  • Brandy Davis ★★★★★ 5 months ago

    I can't say enough wonderful things about these clinicians. They are wonderful with my Mom who has dementia. They have really taken some stress off of me and that is amazing.

  • Kustina Bice ★★★★★ a year ago

    St.Vincent's Home Health and Hospice is a home health agency they do not have medical equip. Nor do the sell medical equip. They do have some pretty amazing clinicians that love serving people.

  • Kent Sellers ★★★★★ a year ago

    Terrible experience with this company today. Before today I bought all of my equipment to treat my sleep apnea condition from this company. I also rented an oxygen concentrator and eventually bought one from this company. Now they do not service the equipment they sell. Worse is the horrible customer service my wife and I received today. I strongly recommend NEVER using this company for anything. All of the people my wife and I talked to were completely uncaring or had no basic civility toward a long standing customer looking for assistance. Donna was the only bright spot, but she left me on hold and someone named Kim came on and was as bad as the woman my wife talked to. I have never rated a company before, but I was so blown away by the how this company could have St.Vincent in their name and the hospital not know how terrible they are being represented.

St Vincent's Home Health Of Jefferson County Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Home Care
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at St Vincent's Home Health Of Jefferson County is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.

Quality of Care:
This
Agency

AL
Begins Patient Care in Timely Manner:

98%

95%
Teaches Patients or Family About their Drugs:

99%

99%
Checks Patients Risk of Falling:

100%

100%
Checks Patient For Depression:

99%

98%
Checks on Patients Flu Shot:

77%

74%
Checks on Patients Pneumonia Shot:

85%

76%
Foot Care For Diabetes Patients:

100%

98%
Checks Patients For Pain:

69%

0%
Treats Patients Pain:

62%

0%
Treats Heart Failure Symptoms:

74%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

68%

0%
This
Agency

AL
Included Treatments to Prevent Bed Sores:

66%

0%
Checked Patients For the Risk of Bed Sores:

90%

0%
How Often Patients Improved Walking:

54%

65%
How Often Patients Improved Getting Out of Bed:

17%

17%
How Often Patients Improved Bathing:

11%

12%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

94%

81%
How Often Patients Improved Taking Medication by Mouth:

54%

57%
How Often Patients Had to be Admitted to the Hospital:

17%

17%
How Often Patients Needed Urgent Care From the ER:

10%

12%

Reviews from Patient Surveys

These St Vincent's Home Health Of Jefferson County reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare St Vincent's Home Health Of Jefferson County to other home care agencies. More Info

Patient Surveys:
This
Agency

AL
Home Health Team Gave Care in a Professional Way:

93%

91%
Communicated Well With them:

91%

89%
Discussed Medicines Pain & Home Safety:

88%

88%
Gave their Home Health Agency a Rating of 9 or 10:

92%

89%
This
Agency

AL
Would Recommend the Home Health Agency to Friends & Family:

90%

85%
Completed Surveys:35526,661
Response Rate:

29%

31%

Cities Served by St Vincent's Home Health Of Jefferson County

St Vincent's Home Health Of Jefferson County serves ZIP codes that encompass all or part of each of the cities listed below.

Adamsville, AL
Adger, AL
Alabaster, AL
Alpine, AL
Ashville, AL
Bessemer, AL
Birmingham, AL
Brierfield, AL
Calera, AL
Columbiana, AL
Cordova, AL
Docena, AL
Dolomite, AL
Dora, AL
Empire, AL
Fairfield, AL
Fultondale, AL
Gardendale, AL
Graysville, AL
Green Pond, AL
Hayden, AL
Helena, AL
Jasper, AL
Kimberly, AL
Leeds, AL
Maylene, AL
Mc Calla, AL
Montevallo, AL
Moody, AL
Morris, AL
Mount Olive, AL
Mulga, AL
Odenville, AL
Opelika, AL
Parrish, AL
Pelham, AL
Pell City, AL
Pinson, AL
Pleasant Grove, AL
Quinton, AL
Shelby, AL
Sumiton, AL
Trussville, AL
Vance, AL
Warrior, AL
Watson, AL
West Blocton, AL
Woodstock, AL



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