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Baptist Citizens Home Health Care

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  4. Talladega
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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • ★★★★★ a month ago

    Bad experiences in the ER. The hospital was nasty. Trash overflowing out of can, debris on the floor. Some nurses extremely rude. We were one of the first customers early in the morning and still had to wait an unreasonable amount of time. My friend had to go to bathroom bad and could get noone to assist. I live in the area and was very surprized at how bad things were. I have used this hospital over the years, my wife worked there years ago. They should be ashamed.

  • ★★★★★ 2 months ago

    Detractors may apply all the hater-ade in the world, but here's some truth: I showed up on a Saturday evening about 5 with a Rotten appendix, which was on the verge of rupturing, and before I got to the reception desk in the ER the clerk had me looked-up and registered. She started asking me questions as I slowly staggered into the waiting room. All of the nurses were more professional AND CARING than ones I've dealt with at two nice hospitals in Atlanta. (Piedmont Hospital and DeKalb Medical Center) My surgeon was a modern day Michaelangelo. All of the rooms have been remodeled and updated. The nurses on 3rd floor ROCK! This is a WONDERFUL small town hospital.

  • ★★★★★ 2 months ago

    I really don't like this hospital because the hospital is very nasty the housekeeping did not clean my mother's bathroom in her room since her stay and I think they need to go over everything with bleach and santizer .this hospital should be ashamed of how dirty and filfty it is among trying to get people well it is just making them sick .

  • ★★★★★ 4 months ago

    It was one of the worst visits to an E.R. I have ever had. If could make it to another hospital, I would go there even if I had to suffer a half hour longer.

  • ★★★★★ 11 months ago

    I do not like this hospital. I feel if you do something wrong don't lie about it but after our visit here on 11/6/16 I now know why people do lie about what they do. This person went in after being assaulted and the nurse practitioner made out as if it was her fault. I don't care what drugs you do if it is pot,pills,alcohol,cigs,meth,Crack whatever you should not be treated like it's OK for a so called man to beat you til your ears bleed then go for help and be treated like you are beneath them. I told this person to be honest now my and vice will be to lie. Uncaring people and vice this hospital.

Baptist Citizens Home Health Care Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Baptist Citizens Home Health Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.

Quality of Care:
This
Agency

AL
Begins Patient Care in Timely Manner:

93%

94%
Teaches Patients or Family About their Drugs:

93%

98%
Checks Patients Risk of Falling:

99%

99%
Checks Patient For Depression:

96%

98%
Checks on Patients Flu Shot:

60%

70%
Checks on Patients Pneumonia Shot:

55%

72%
Foot Care For Diabetes Patients:

94%

97%
Checks Patients For Pain:

83%

0%
Treats Patients Pain:

76%

0%
Treats Heart Failure Symptoms:

90%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

83%

0%
Included Treatments to Prevent Bed Sores:

87%

0%
Checked Patients For the Risk of Bed Sores:

96%

0%
This
Agency

AL
How Often Patients Improved Walking:

82%

62%
How Often Patients Improved Getting Out of Bed:

19%

17%
How Often Patients Improved Bathing:

12%

12%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

100%

83%
How Often Patients Improved Taking Medication by Mouth:

80%

57%
How Often Patients Had to be Admitted to the Hospital:

18%

17%
How Often Patients Needed Urgent Care From the ER:

14%

13%
Pageviews Total:

9%

0%
Pageviews From Search Engines:

2%

0%
Pageviews From City Page:

1%

0%
Pageviews From Funnel:

0%

0%

Reviews from Patient Surveys

These Baptist Citizens Home Health Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Baptist Citizens Home Health Care to other home care agencies. More Info

Patient Surveys:
This
Agency

AL
Home Health Team Gave Care in a Professional Way:

94% *

91%
Communicated Well With them:

92% *

89%
Discussed Medicines Pain & Home Safety:

84% *

87%
Gave their Home Health Agency a Rating of 9 or 10:

88% *

88%
This
Agency

AL
Would Recommend the Home Health Agency to Friends & Family:

82% *

85%
Completed Surveys:99 *25,176
Response Rate:

40% *

31%
* Fewer than 100 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing.

Cities Served by Baptist Citizens Home Health Care

Baptist Citizens Home Health Care serves ZIP codes that encompass all or part of each of the cities listed below.

Alabaster, AL
Alpine, AL
Anderson, AL
Anniston, AL
Calera, AL
Childersburg, AL
Columbiana, AL
Eastaboga, AL
Lincoln, AL
Montevallo, AL
Moody, AL
Munford, AL
Odenville, AL
Ohatchee, AL
Oxford, AL
Pell City, AL
Ragland, AL
Riverside, AL
Sterrett, AL
Sycamore, AL
Sylacauga, AL
Talladega, AL
Vincent, AL
Wilsonville, AL



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