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North Metro Medical Center Home Health Agency

  1. Home Health Care
  2. Arkansas
  3. Jacksonville Home Health Care Agencies
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Reviews
Overall Rating 1.9 / 5.0 ★★★★★

  • lala deon ★★★★★ 2 months ago

    My mother was PREMATURELY DISCHARGED TWICE under the care of Dr. Hernandez. It breaks my heart to know that she was diagnosed with pneumonia and a nodule on her thyroid. After the night of her 2nd premature discharge, she couldn't breathe and felt weak. My father called for an ambulance and they took her to CHI St. Vincent where she received proper medical attention. While at Metro, there were times when nurses forgot to give her medicine and feed her. They were never busy and appeared to be fully staffed so I am confused as to why they were so forgetful. I purchased a plant and get well soon balloons and was told that I couldn't bring a live plant in her room because of the pneumonia. Yet when she was running a fever they brought a fan caked with dust to cool her down. Her poor lungs! Please don't send your loved ones to North Metro?

  • Michelle Wyatt ★★★★★ a month ago

    Worst excuse for a hospital anywhere, ever. They can't even stitch up a laceration with copetence. Staff are not compassionate. Dr.s are incompetent. Wouldn't take someone else's python there, much less anyone I cared about.

  • lauren hawkins ★★★★★ 7 months ago

    Worked here for about 6 months, had my ups and downs. Mostly downs. The hospital definitely needs a lot of work in all departments. Definitely glad working here is behind me. Witnessed first hand how bad he nurses/doctors would talk about the "regular" patients that would come in. It's horrible honestly. I couldn't take it anymore.

  • Lisa Coffman ★★★★★ 6 months ago

    I would definitely never go back to this place worst er I have ever been too damn sure would not take my kids there wait time way to long rude staff and they act like they don't care sad sad

  • Joyce Young ★★★★★ 10 months ago

    I advised no one to go to this hospital, my first and last time going, stayed in the waiting room for only 30 minutes, but got to the back and stayed in the room for three hours, first got the the back the doctor came and checked to see what's wrong left out and didn't see nobody or didn't no nurse or anybody come and checked or to tell me what's was going on or what was taking so long for two hours,than after two hours came in saying they needed to give me a shot for my back after they gave me the shot, they told me to sit there for about 10 to 15 minutes to make sure the shot doesn't do no size effects, the waiting went from 15 to another whole hour. Had to go out and find a nurse to see what's the deal, they excuse was waiting on the insurance peoples to come talk to me, didn't understand why, when I gave them my insurance when I first got there, so went back to the room and waited another 30 minutes finally the nurse came with my prescription and discharge papers to leave... Never seen an insurance specialist. Y'all,need to do better on keeping check on your patients and stop letting them sit in a room for three to four hours without checking on them or giving them up dates on what's going on and why its taking so long...its very irritating and impatient.

North Metro Medical Center Home Health Agency Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at North Metro Medical Center Home Health Agency is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.

Quality of Care:
This
Agency

AR
Begins Patient Care in Timely Manner:

93%

94%
Teaches Patients or Family About their Drugs:

91%

95%
Checks Patients Risk of Falling:

100%

100%
Checks Patient For Depression:

97%

98%
Checks on Patients Flu Shot:

65%

74%
Checks on Patients Pneumonia Shot:

63%

78%
Foot Care For Diabetes Patients:

89%

96%
Checks Patients For Pain:

65%

0%
Treats Patients Pain:

54%

0%
Treats Heart Failure Symptoms:

71%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

69%

0%
This
Agency

AR
Included Treatments to Prevent Bed Sores:

69%

0%
Checked Patients For the Risk of Bed Sores:n/a *

0%
How Often Patients Improved Walking:

61%

61%
How Often Patients Improved Getting Out of Bed:

21%

17%
How Often Patients Improved Bathing:

10%

14%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

0%

81%
How Often Patients Improved Taking Medication by Mouth:

48%

52%
How Often Patients Had to be Admitted to the Hospital:

14%

17%
How Often Patients Needed Urgent Care From the ER:

15%

13%
* The number of patient episodes for this measure is too small to report.

Reviews from Patient Surveys

These North Metro Medical Center Home Health Agency reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare North Metro Medical Center Home Health Agency to other home care agencies. More Info

Patient Surveys:
This
Agency

AR
Home Health Team Gave Care in a Professional Way:

92% *

90%
Communicated Well With them:

85% *

88%
Discussed Medicines Pain & Home Safety:

71% *

85%
Gave their Home Health Agency a Rating of 9 or 10:

85% *

87%
This
Agency

AR
Would Recommend the Home Health Agency to Friends & Family:

93% *

84%
Completed Surveys:52 *16,007
Response Rate:

33% *

31%
* Fewer than 100 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing.

Cities Served by North Metro Medical Center Home Health Agency

North Metro Medical Center Home Health Agency serves ZIP codes that encompass all or part of each of the cities listed below.

Austin, AR
Bald Knob, AR
Beebe, AR
Benton, AR
Cabot, AR
Carlisle, AR
Conway, AR
El Paso, AR
Humnoke, AR
Jacksonville, AR
Judsonia, AR
Kensett, AR
Little Rock, AR
Lonoke, AR
Mabelvale, AR
Maumelle, AR
Mc Rae, AR
North Little Rock, AR
Pine Bluff, AR
Romance, AR
Scott, AR
Searcy, AR
Sherwood, AR
Vilonia, AR
Ward, AR



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