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Area Agency On Aging Of Se Ar Jefferson County

  1. Home Health Care
  2. Arkansas
  3. Pine Bluff Home Health Care Agencies
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Reviews
Overall Rating 3.5 / 5.0 ★★★★★

  • Whitney ★★★★★ 2 months ago

    The seat bus offers terrible service! If I didn't live so far away, I would transport my dad myself. They drop him off at his appointments and leave him waiting hours to get picked up again. On several occasions they have been late, went to the wrong house and when they arrived to the correct house they didn't bother to blow the horn or knock on the door they just drove off! There are very few good people that answer the phone at the call center and today I spoke to Nadia! Nadia is the most ignorant, disrespectful and unprofessional person I have ever spoken to at the call center. I have even had an issue with the supervisor and I can see where and why the employees talk the way they do and where the attitude comes from. My father called saying that he had been waiting for a while to be picked up. So, I called and before I could finish my sentence, BEFORE I COULD FINISH MY SENTENCE Nadia said the driver was 4 minutes away! It's crazy because she didn't waste a second to look for the driver or call the driver see to where he was or how far away the driver was away...she immediately gave me an answer before I could finish my sentence. My father called me again 20 minutes later saying he still has not been picked up. I called back again and once again Nadia answered and treated me the same way. This time I didn't get the chance to say my father's name before she hung up on me. I have done ABSOLUTELY nothing to this girl to make her act this way. I am simply someone who was calling for my father. I handle all his business and I am concerned. The next time I called i spoke with a very nice person who let me finish my sentence. Someone who listened someone who actually gave me a chance to say my father's name. This LADY apologized, put me on hold, contacted the driver, and told me someone will be there to pick my father up in about 15-30 minutes. I hate to admit it, but I cried...i just started crying on the phone and i never do that...i am so angry, hurt, disgusted and filled with so much rage that I didn't want to show. I finally talked to someone with some sense and professionalism. This isn't the first time that I've had a problem with the SEAT bus. Several of their employees are rude and have nasty attitude. Several of them will ruin your day when you call. It's like they don't care. It like they have no respect and no intention of helping you or your loved one. So, with that being said I dislike this company and I am always looking for a different service for my father...even if I have to start a simular business myself to help people in that area like him and I. No one should have to go through this. I have already spoken with supervisor on several occasions and she has had a nasty attitude too!WHY? I record all my calls..I have those conversations and i will do whatever i can do to fix this problem. I will post to social media and news channels to broadcast this ridiculous treatment and abandonment of patients. I will do WHATEVER it takes! ABSOLUTELY terrible service and if I could've given a "0" I would have.

  • Mark Thomas ★★★★★ 2 weeks ago

    That's the job. A good place to work.

  • Anjo G ★★★★★ 4 months ago

    Area Agency need to do better they have me late for my appointments sometimes

  • Nora Pope ★★★★★ 9 months ago

    Ok

  • Simmie Armstrong ★★★★★ a year ago

    Service to the elderly

Area Agency On Aging Of Se Ar Jefferson County Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Area Agency On Aging Of Se Ar Jefferson County is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.

This
Agency

AR
Begins Patient Care in Timely Manner:

93%

94%
Teaches Patients or Family About their Drugs:

90%

95%
Checks Patients Risk of Falling:

100%

100%
Checks Patient For Depression:

100%

98%
Checks on Patients Flu Shot:n/a *

74%
Checks on Patients Pneumonia Shot:

61%

78%
Foot Care For Diabetes Patients:n/a *

96%
Checks Patients For Pain:n/a *

0%
Treats Patients Pain:n/a *

0%
Treats Heart Failure Symptoms:n/a *

0%
Took Doctor Ordered Action to Prevent Bed Sores:n/a *

0%
This
Agency

AR
Included Treatments to Prevent Bed Sores:n/a *

0%
Checked Patients For the Risk of Bed Sores:n/a *

0%
How Often Patients Improved Walking:n/a *

61%
How Often Patients Improved Getting Out of Bed:n/a *

17%
How Often Patients Improved Bathing:n/a *

14%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

0%

81%
How Often Patients Improved Taking Medication by Mouth:

0%

52%
How Often Patients Had to be Admitted to the Hospital:

0%

17%
How Often Patients Needed Urgent Care From the ER:

0%

13%
* The number of patient episodes for this measure is too small to report.

Reviews from Patient Surveys

These Area Agency On Aging Of Se Ar Jefferson County reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Area Agency On Aging Of Se Ar Jefferson County to other home care agencies. More Info

Patient Surveys:
This
Agency

AR
Home Health Team Gave Care in a Professional Way:

95% *

90%
Communicated Well With them:

95% *

88%
Discussed Medicines Pain & Home Safety:

96% *

85%
Gave their Home Health Agency a Rating of 9 or 10:

95% *

87%
This
Agency

AR
Would Recommend the Home Health Agency to Friends & Family:

82% *

84%
Completed Surveys:26 *16,007
Response Rate:

70% *

31%
* Fewer than 100 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing.

Cities Served by Area Agency On Aging Of Se Ar Jefferson County

Area Agency On Aging Of Se Ar Jefferson County serves ZIP codes that encompass all or part of each of the cities listed below.

Pine Bluff, AR
Tucker, AR
White Hall, AR



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