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Banner Home Care Az

  1. Home Health Care
  2. Arizona
  3. Gilbert Home Health Care Agencies
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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • sandi hilderbrand ★★★★★ 3 weeks ago

    Horrible customer service! Phone wait times are not as bad as they used to be, and contact people are polite, BUT three week wait for supplies is not acceptable, especially when you live in town. I ordered supplies that need replacing every two weeks for my husbands CPAP on August 17. I called today to see where they are, and was told the order is pending. They said I might get them next week. Not acceptable. This is not the first time this has happened, but it will be the last. Will be using another provider from now on.

  • Brendon Smith ★★★★★ in the last week

    Pretty terrible experience working with Banner Home Care for my wife's medical treatment. The nurses that we worked with almost all had a superiority complex. I'm thinking it must come from the leadership of Banner because the hospital we were at had the same issue. The nurses routinely insulted us as the patient as if we were stupid and should take their authority on everything. Although, every time we had a new nurse, they had a different way of doing things. The nurses would then criticize us as the patient for wanting things done a certain way, and then criticize other home nurses for not doing it their way. The most egregious problem was when we called into the office and spoke with one of the triage nurses. My wife tried to explain what was wrong with her at that point. The nurse responded that she is a nurse and that she knows everything about nursing and we know nothing. The nurse was completely dismissive of my wife and extremely rude. It's time for Banner to wake up to the 21st century. Maybe 50 years ago, patients had no voice and did not want to consult about issues, but in today's world patients have a voice and should not be scoffed at for wanting their treatment done right. Out of the 10 nurses that came to our house during the 3 month treatment, I would only recommend 1 of them to a friend. Stay away from this company!!!

  • Mike Malone ★★★★★ 5 months ago

    I wish I could use zero starts. Attempted to order C-pap supplies 3 times this year. Each time I was told the order was "entered" but is still waiting to be "processed" in the warehouse. Average delay is over 2 wks for supplies that need to be replaced every 30 days. After reading the other reviews- I realize this experience seems to be standard operating procedure for Banner Home Health. Unacceptable. My next complaint will be to the Az Dept of Health. Withholding medical care is a serious matter.

  • Joseph Rosales ★★★★★ 2 months ago

    Received order from doctor's office on 6/7/18, order for Capp supplies forwarded to banner home medical supplies. No supplies received and called to see what hold up on supplies was about. Told they we're short handed and that orders we're backed up. Call 3 more times over the past month and no supplies received after 45 days now. Called Aetna for new supplier of supplies.....what happened to banner and quality..

  • Don May ★★★★★ 4 months ago

    Called in for some supplies and had to wait 20 minutes on hold before someone picked up. What kind if customer service is that? Great first impression NOT. Reflects on their management.

Banner Home Care Az Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Home Care
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Banner Home Care Az is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.

Quality of Care:
This
Agency

AZ
Begins Patient Care in Timely Manner:

92%

94%
Teaches Patients or Family About their Drugs:

100%

97%
Checks Patients Risk of Falling:

100%

99%
Checks Patient For Depression:

100%

97%
Checks on Patients Flu Shot:

75%

73%
Checks on Patients Pneumonia Shot:

81%

79%
Foot Care For Diabetes Patients:

100%

97%
Checks Patients For Pain:

68%

0%
Treats Patients Pain:

65%

0%
Treats Heart Failure Symptoms:

74%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

73%

0%
This
Agency

AZ
Included Treatments to Prevent Bed Sores:

72%

0%
Checked Patients For the Risk of Bed Sores:

76%

0%
How Often Patients Improved Walking:

57%

60%
How Often Patients Improved Getting Out of Bed:

12%

13%
How Often Patients Improved Bathing:

16%

12%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

77%

75%
How Often Patients Improved Taking Medication by Mouth:

43%

45%
How Often Patients Had to be Admitted to the Hospital:

14%

12%
How Often Patients Needed Urgent Care From the ER:

14%

12%

Reviews from Patient Surveys

These Banner Home Care Az reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Banner Home Care Az to other home care agencies. More Info

Patient Surveys:
This
Agency

AZ
Home Health Team Gave Care in a Professional Way:

88%

87%
Communicated Well With them:

85%

84%
Discussed Medicines Pain & Home Safety:

80%

81%
Gave their Home Health Agency a Rating of 9 or 10:

83%

82%
This
Agency

AZ
Would Recommend the Home Health Agency to Friends & Family:

73%

76%
Completed Surveys:40914,831
Response Rate:

26%

27%

Cities Served by Banner Home Care Az

Banner Home Care Az serves ZIP codes that encompass all or part of each of the cities listed below.

Apache Junction, AZ
Arizona City, AZ
Arlington, AZ
Avondale, AZ
Buckeye, AZ
Carefree, AZ
Casa Grande, AZ
Cashion, AZ
Cave Creek, AZ
Chandler, AZ
Congress, AZ
Coolidge, AZ
El Mirage, AZ
Eloy, AZ
Florence, AZ
Fort Mcdowell, AZ
Fountain Hills, AZ
Gilbert, AZ
Glendale, AZ
Gold Canyon, AZ
Goodyear, AZ
Higley, AZ
Kearny, AZ
Laveen, AZ
Leupp, AZ
Litchfield Park, AZ
Maricopa, AZ
Mesa, AZ
Morristown, AZ
New River, AZ
Paradise Valley, AZ
Peoria, AZ
Phoenix, AZ
Pine, AZ
Queen Creek, AZ
Rio Verde, AZ
Sacaton, AZ
San Tan Valley, AZ
Scottsdale, AZ
Stanfield, AZ
Sun City, AZ
Sun City West, AZ
Superior, AZ
Surprise, AZ
Tempe, AZ
Tolleson, AZ
Tonopah, AZ
Valley Farms, AZ
Waddell, AZ
Wickenburg, AZ
Wittmann, AZ
Youngtown, AZ



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