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Epic Health Services

  1. Home Health Care
  2. Arizona
  3. Phoenix Home Health Care Agencies
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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • Ericka Stark ★★★★★ 4 months ago

    They have no communication, they dont let u know when u will not have a nurse nor do they bother telling u that as if a certain day u cant work because u wont have a nurse. I am not the only one that has issues and looking for a new agency

  • Lori Steele ★★★★★ a year ago

    Highly accommodating and gives genuine care. Responsive to concerns and gives due diligence in problem solving. Works hard to find good fits for family. Proactive staffing/schedulers group. Great positive and caring attitudes and gives me as much time as I need over the phone and in person. Not perfect, there are struggles with same staffing issues as most healthcare facilities do. Great company.

  • Leslie Conner ★★★★★ a year ago

    Horrible customer service! There is no communication regarding shipments or in my case, the lack of. After orders being sent to them on July 20th, I finally talked to a representative on August 6th when I initiated correspondence. Once I finally received the shipment (after 7pm on August 8th), there were only 2 units delivered. 93 units are needed every month and the ticket said there were only 29 ordered. Those numbers don't add up or make any sense. This company does not have it together. Save yourself the stress and worry and go with another company!

  • Charletta Cooks ★★★★★ 2 years ago

    I enjoyed working for this company so much! Not only did I work for them, but my daughter received services from them, too. Would still be there if they offered better benefits and got rid of Susan.

  • KyleDeNeice Morgan ★★★★★ 2 years ago

    Had a nurse from this company and I bent over backwards to accommodate her although she was working for me and my child worst experience I have ever had I don't recommend them at all I even had a nurse burn my child from this company with the silver nitrate for her g button

Epic Health Services Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Epic Health Services is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was not available and the number that went to the ER without being re-admitted was not available.

This
Agency

AZ
Begins Patient Care in Timely Manner:n/a *

94%
Teaches Patients or Family About their Drugs:n/a *

97%
Checks Patients Risk of Falling:n/a *

99%
Checks Patient For Depression:n/a *

97%
Checks on Patients Flu Shot:n/a *

73%
Checks on Patients Pneumonia Shot:n/a *

79%
Foot Care For Diabetes Patients:n/a *

97%
Checks Patients For Pain:n/a *

0%
Treats Patients Pain:n/a *

0%
Treats Heart Failure Symptoms:n/a *

0%
Took Doctor Ordered Action to Prevent Bed Sores:n/a *

0%
This
Agency

AZ
Included Treatments to Prevent Bed Sores:n/a *

0%
Checked Patients For the Risk of Bed Sores:n/a *

0%
How Often Patients Improved Walking:n/a *

60%
How Often Patients Improved Getting Out of Bed:n/a **

13%
How Often Patients Improved Bathing:n/a **

12%
How Often Patients Had Less Pain Moving Around:n/a **

0%
How Often Patients Breathing Improved:n/a **

0%
How Often Patients Wounds Healed After Operation:

0%

75%
How Often Patients Improved Taking Medication by Mouth:

0%

45%
How Often Patients Had to be Admitted to the Hospital:

0%

12%
How Often Patients Needed Urgent Care From the ER:

0%

12%
* The number of patient episodes for this measure is too small to report.
** This measure currently does not have data or provider has been certified/recertified for less than 6 months.

Reviews from Patient Surveys

These Epic Health Services reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Epic Health Services to other home care agencies. More Info

Patient Surveys:
This
Agency

AZ
Home Health Team Gave Care in a Professional Way:n/a *

87%
Communicated Well With them:n/a *

84%
Discussed Medicines Pain & Home Safety:n/a *

81%
Gave their Home Health Agency a Rating of 9 or 10:n/a *

82%
This
Agency

AZ
Would Recommend the Home Health Agency to Friends & Family:n/a *

76%
Completed Surveys:n/a *14,831
Response Rate:n/a *

27%
* No survey results are available for this period.

Cities Served by Epic Health Services

Epic Health Services serves ZIP codes that encompass all or part of each of the cities listed below.

Apache Junction, AZ
El Mirage, AZ
Fort Mcdowell, AZ
Glendale, AZ
Litchfield Park, AZ
Mesa, AZ
Peoria, AZ
Phoenix, AZ
Scottsdale, AZ
Sun City, AZ
Surprise, AZ



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