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Hospice Of The Valley Home Health Agency

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Reviews
Overall Rating 4.4 / 5.0 ★★★★★

  • ★★★★★ a month ago

    I am still having a problem with over charges at this place. Our mom pasted away on the night of June 22, 17. We did were very stressed to lose her. We did all the needed details to close here estate including paying her bill at Hospice Of The Valley. Since our billing statement was not sent, we called July 5, 17 a finial amount. The lady was very nice and gave us the total of 3,200 she stated no charge for the 23 of June as she passed in the night. and we paid via check the check was cashed and the account was closed. The next month July they send us another billing this time for 3,400. I called and they we quite rude to me and said we didn't pay the bill. I explained the 200 for the date she passed should not be charged and they were to take it off the billing. Then I emailed them a copy of the canceled check I had sent for the full amount on her account. Now August 16,17 bill comes and we are being charged $200 for a full day care for the day she passed on even tho no care has been done and she was moved the a funeral home. I think it is wrong to pay for the date when she clearly died in her sleep the night before and I was told they DO NOT CHARGE FOR CARE AFTER SOMEONE DEATH! Her estate is closed and we cant pay the extra fee now. The care was good at this facility but the office is horrible.

  • ★★★★★ 6 months ago

    My uncle was discharged from St. Joseph's Medical Center last month and started working with hospice until his death 2 weeks ago. During the several weeks with Hospice of the Valley, their nurses were always responsive and would come to see him even in cases of non-emergencies within an hour or two from the time we call. Their social worker was also very helpful in discussing options with us such as power of attorney and other paperwork. My family is very grateful for the compassion and kindness Hospice of the Valley showed working with my uncle during those several weeks. After his death, they also gave us multiple phone calls, sent us a card, and helped us contacting the mortuary promptly. I really want to thank them for being with us during such a difficult time, and I would recommend this service to anyone in a similar situation.

  • ★★★★★ 11 months ago

    They are amazing! They not only take care of the patient but of the families as well.They did the most heartwarming thing for a family! Im grateful that there is a Hospice team like them!

  • ★★★★★ 2 years ago

    My experience with Hospice of the Valley was SUPERB! Unfortunately, we lost (2) family members within the last (2) months and I must say Hospice of the Valley was excellent! They took the time to listen and respect our wishes and most importantly; they emphasized how important it was to involve the patient as being the person to command their journey before transitioning each into a hospice setting. From the moment they stepped in, the hospice staff demonstrated their grace and professionalism in caring for our prospective family member's. All the staff especially the assigned nurses showed their care and concern in meeting the needs of the patient followed by our needs; these outstanding nurses who care about the patient and the family made sure first and foremost to address the patients' needs, followed by our needs. The staff did a wonderful job in keeping family members informed of all events and changes in their medical condition. When our loved ones passed, the staff as well, providing much comfort and bereavement to our surviving mom/spouse and family. We received beautiful bereavement support (English and Spanish) from their assigned social workers and Chaplains. Our hearts are still heavy in the passing of our family members but our comfort and peace were made possible by the wonderful staff and Hospice of the Valley. It would be my pleasure to confirm this information via phone or in person.

  • ★★★★★ 8 months ago

    Great staff that really help my Friend. Thank you

Hospice Of The Valley Home Health Agency Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Hospice Of The Valley Home Health Agency is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.

This
Agency

AZ
Begins Patient Care in Timely Manner:n/a *

92%
Teaches Patients or Family About their Drugs:n/a *

95%
Checks Patients Risk of Falling:n/a *

99%
Checks Patient For Depression:n/a *

95%
Checks on Patients Flu Shot:n/a *

72%
Checks on Patients Pneumonia Shot:n/a *

77%
Foot Care For Diabetes Patients:n/a *

96%
Checks Patients For Pain:n/a *

0%
Treats Patients Pain:n/a *

0%
Treats Heart Failure Symptoms:n/a *

0%
Took Doctor Ordered Action to Prevent Bed Sores:n/a *

0%
Included Treatments to Prevent Bed Sores:n/a *

0%
Checked Patients For the Risk of Bed Sores:n/a *

0%
This
Agency

AZ
How Often Patients Improved Walking:n/a *

55%
How Often Patients Improved Getting Out of Bed:n/a **

14%
How Often Patients Improved Bathing:n/a **

14%
How Often Patients Had Less Pain Moving Around:n/a **

0%
How Often Patients Breathing Improved:n/a **

0%
How Often Patients Wounds Healed After Operation:

0%

77%
How Often Patients Improved Taking Medication by Mouth:

0%

47%
How Often Patients Had to be Admitted to the Hospital:

0%

13%
How Often Patients Needed Urgent Care From the ER:

0%

12%
Pageviews Total:

3%

0%
Pageviews From Search Engines:

0%

0%
Pageviews From City Page:

0%

0%
Pageviews From Funnel:

0%

0%
* The number of patient episodes for this measure is too small to report.
** This measure currently does not have data or provider has been certified/recertified for less than 6 months.

Reviews from Patient Surveys

These Hospice Of The Valley Home Health Agency reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Hospice Of The Valley Home Health Agency to other home care agencies. More Info

Patient Surveys:
This
Agency

AZ
Home Health Team Gave Care in a Professional Way:n/a *

87%
Communicated Well With them:n/a *

84%
Discussed Medicines Pain & Home Safety:n/a *

80%
Gave their Home Health Agency a Rating of 9 or 10:n/a *

82%
This
Agency

AZ
Would Recommend the Home Health Agency to Friends & Family:n/a *

77%
Completed Surveys:n/a *16,112
Response Rate:n/a *

29%
* No survey results are available for this period.

Cities Served by Hospice Of The Valley Home Health Agency

Hospice Of The Valley Home Health Agency serves ZIP codes that encompass all or part of each of the cities listed below.

Phoenix, AZ
Tempe, AZ



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