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Hospice Of The Valley Home Health Agency

  1. Home Health Care
  2. Arizona
  3. Phoenix Home Health Care Agencies
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Reviews
Overall Rating 3.9 / 5.0 ★★★★★

  • Amber Sims ★★★★★ a week ago

    I have thought long and hard whether I should share my experience since I know nothing can bring my loved one back or help with the pain. My father was placed in a group home because his needs were greater than we could care for. He was under the care of Hospice of the Valley. There was a struggle making sure he was given medicine while he was there. He was prescribed morphine not for pain but for severe asthma related copd. The morphine was to help him relax so he didn't struggle so hard to breathe. Not for pain which hospice and the staff at the home didn't seem to understand. They tried to withhold the morphine because it made him sleepy. March 19th at 1am the owner of the group home realized that he was transitioning. She did NOT contact hospice to tell them of a change in condition nor did she contact my mom until 5am. He passed at 515 am with no family. My mom has the number to hospice in her phone but she did not recognize the number calling at 5am so she didn't answer until the owner called again at 630. Again hospice was not called. Hospice was not made aware of his condition until 8am when my MOM called to let them know he died hours before and then a social worker was sent out. Hospice should have been called when there was a change in condition so they could have notified us. When we asked the owner of the group home why she didn't feel it necessary to start calling at 1am or to contact hospice her response was why should I have called and woken you up. What if that had been her husband or father? My dad deserved to have his family around. I should have not arrived to find him covered in a sheet: when I tried to express my concerns to hospice about the lack of education on the part of this group home I was sent to a social worker and my concerns were "forwarded" to a lead who of course never called. I'm extremely disappointed:

  • Denise Holland ★★★★★ 2 months ago

    I have never been so shocked at the care our loved one is receiving. Hospice was brought in and they insisted on not allowing her to walk to the bathroom and now she is completely bed bound. She gets horrible sores from diapers and they insist on using them instead of pull ups. When questions are asked they encourage family to not be concerned and allow them to care for the person which results in meds being given improperly or not at all, and they dont bother to see to it that food and liquids are given. She was made to go 6.5 hours in PAIN before giving her meds. We go in to see her and shes in pain and cant talk and is trembling. We get her something to drink and feed her and she feels so much better shes able to talk and the trembling goes away. They have the attitude she's dying so why bother to make her comfortable! If we wasnt in there every few days she would have died already! IF YOU DON'T CARE ABOUT YOUR FAMILY AND WANT THEM TO SUFFER THEN CALL IN HOSPICE!!!!

  • Teodor Dimitrov ★★★★★ a year ago

    Gardiner Home . My mother with a brain tumor was placed at Gardiner Home during a 5 day respite . My mother was is also a diabetic . My mother's blood sugar was checked at 9pm the night before and it was 83 . The next blood sugar check was at 6am the next morning and the reading was 19 , thankful she is ok today. She was immediately removed from that facility the same day and brought home . When dropping off my mom at this facility the staff was advised of the diabetic blood sugar and that she has lows at night .

  • Marco Bautista ★★★★★ 8 months ago

    My experience exelente professional person????? thank you to all the personal whos work there i never forget evreting you do to my husband and i thank you

  • Sue McCollum May ★★★★★ a year ago

    I am still having a problem with over charges at this place. Our mom pasted away on the night of June 22, 17. We did were very stressed to lose her. We did all the needed details to close here estate including paying her bill at Hospice Of The Valley. Since our billing statement was not sent, we called July 5, 17 a finial amount. The lady was very nice and gave us the total of 3,200 she stated no charge for the 23 of June as she passed in the night. and we paid via check the check was cashed and the account was closed. The next month July they send us another billing this time for 3,400. I called and they we quite rude to me and said we didn't pay the bill. I explained the 200 for the date she passed should not be charged and they were to take it off the billing. Then I emailed them a copy of the canceled check I had sent for the full amount on her account. Now August 16,17 bill comes and we are being charged $200 for a full day care for the day she passed on even tho no care has been done and she was moved the a funeral home. I think it is wrong to pay for the date when she clearly died in her sleep the night before and I was told they DO NOT CHARGE FOR CARE AFTER SOMEONE DEATH! Her estate is closed and we cant pay the extra fee now. The care was good at this facility but the office is horrible.

Hospice Of The Valley Home Health Agency Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Hospice Of The Valley Home Health Agency is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.

This
Agency

AZ
Begins Patient Care in Timely Manner:n/a *

94%
Teaches Patients or Family About their Drugs:n/a *

97%
Checks Patients Risk of Falling:n/a *

99%
Checks Patient For Depression:n/a *

97%
Checks on Patients Flu Shot:n/a *

73%
Checks on Patients Pneumonia Shot:n/a *

79%
Foot Care For Diabetes Patients:n/a *

97%
Checks Patients For Pain:n/a *

0%
Treats Patients Pain:n/a *

0%
Treats Heart Failure Symptoms:n/a *

0%
Took Doctor Ordered Action to Prevent Bed Sores:n/a *

0%
This
Agency

AZ
Included Treatments to Prevent Bed Sores:n/a *

0%
Checked Patients For the Risk of Bed Sores:n/a *

0%
How Often Patients Improved Walking:n/a *

60%
How Often Patients Improved Getting Out of Bed:n/a **

13%
How Often Patients Improved Bathing:n/a **

12%
How Often Patients Had Less Pain Moving Around:n/a **

0%
How Often Patients Breathing Improved:n/a **

0%
How Often Patients Wounds Healed After Operation:

0%

75%
How Often Patients Improved Taking Medication by Mouth:

0%

45%
How Often Patients Had to be Admitted to the Hospital:

0%

12%
How Often Patients Needed Urgent Care From the ER:

0%

12%
* The number of patient episodes for this measure is too small to report.
** This measure currently does not have data or provider has been certified/recertified for less than 6 months.

Reviews from Patient Surveys

These Hospice Of The Valley Home Health Agency reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Hospice Of The Valley Home Health Agency to other home care agencies. More Info

Patient Surveys:
This
Agency

AZ
Home Health Team Gave Care in a Professional Way:n/a *

87%
Communicated Well With them:n/a *

84%
Discussed Medicines Pain & Home Safety:n/a *

81%
Gave their Home Health Agency a Rating of 9 or 10:n/a *

82%
This
Agency

AZ
Would Recommend the Home Health Agency to Friends & Family:n/a *

76%
Completed Surveys:n/a *14,831
Response Rate:n/a *

27%
* No survey results are available for this period.

Cities Served by Hospice Of The Valley Home Health Agency

Hospice Of The Valley Home Health Agency serves ZIP codes that encompass all or part of each of the cities listed below.

Phoenix, AZ
Tempe, AZ



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