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Professional Home Care Services

  1. Home Health Care
  2. Arizona
  3. Phoenix Home Health Care Agencies
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Reviews
Overall Rating 2.7 / 5.0 ★★★★★

  • Kay Michael Grace-Freeman ★★★★★ a month ago

    Extremely poor company. Their one and only goal is to profit from the misery of the vulnerable, especially the elderly. My 86 year old mother broke a femur and after leaving rehab was assured she would have care covered, physical therapy, occupational therapy and even help with personal care if needed. We waited two weeks just for approval, so she lost many of the gains she had made in the rehab facility, and when it finally came, the use of those services was limited to 2 weeks - so the staff tried to cram in a whole bunch of appointments in that time frame. Now we've been approved for 4 visits more - how will that help?? Rehab needs to be consistent with rest days in between to be effective. Try to avoid this company - ASK who is managing the insurance approval process for ANY actual provider. We got Interim Healthcare, which is a franchise, with decent enough people, BUT they are completely hamstrung by this managing company. Make sure you know that PHCN is in no way involved with the insurance your loved one has, if at all possible, and be ready to push and do battle if they are your only option.

  • Kristie Guess ★★★★★ 2 weeks ago

    These people are the worst! We waited over 2 weeks for physical therapy after our father breaking a hip, they approved 2 half hour visits..you pretty much have to be incapacitated to get any help from these people..even after getting Doctors approval they choose to take advise from the therapist...would not recommend them to any one ever!!

  • Donna Wright ★★★★★ 2 months ago

    Our family friend was in need of home health care. This company and their staff did an excellent job of keeping us informed and was able to find care the day our friend came home. Thank you and God Bless!

  • Bill Zoellner ★★★★★ a month ago

    This company now involved with Blue Cross if lies paid money they would be rich Have filed complaints with BC . Maybe going higher They got caught in a major lie e .

  • Amanda Garcia ★★★★★ 11 months ago

    If I could give them zero I would !!!! Do not work with Efrin !!!! RUDE person I hope his parents or family members never need home health care they would be in big trouble. I hope to god our insurance company does not use this company anymore.

Professional Home Care Services Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Professional Home Care Services is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.

Quality of Care:
This
Agency

AZ
Begins Patient Care in Timely Manner:

91%

94%
Teaches Patients or Family About their Drugs:

99%

97%
Checks Patients Risk of Falling:

98%

99%
Checks Patient For Depression:

99%

97%
Checks on Patients Flu Shot:

72%

73%
Checks on Patients Pneumonia Shot:

86%

79%
Foot Care For Diabetes Patients:

100%

97%
Checks Patients For Pain:

66%

0%
Treats Patients Pain:

57%

0%
Treats Heart Failure Symptoms:

63%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

42%

0%
This
Agency

AZ
Included Treatments to Prevent Bed Sores:n/a *

0%
Checked Patients For the Risk of Bed Sores:n/a *

0%
How Often Patients Improved Walking:

52%

60%
How Often Patients Improved Getting Out of Bed:n/a **

13%
How Often Patients Improved Bathing:n/a **

12%
How Often Patients Had Less Pain Moving Around:n/a **

0%
How Often Patients Breathing Improved:n/a **

0%
How Often Patients Wounds Healed After Operation:

83%

75%
How Often Patients Improved Taking Medication by Mouth:

35%

45%
How Often Patients Had to be Admitted to the Hospital:

0%

12%
How Often Patients Needed Urgent Care From the ER:

0%

12%
* The number of patient episodes for this measure is too small to report.
** This measure currently does not have data or provider has been certified/recertified for less than 6 months.

Reviews from Patient Surveys

These Professional Home Care Services reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Professional Home Care Services to other home care agencies. More Info

Patient Surveys:
This
Agency

AZ
Home Health Team Gave Care in a Professional Way:

95% *

87%
Communicated Well With them:

82% *

84%
Discussed Medicines Pain & Home Safety:

61% *

81%
Gave their Home Health Agency a Rating of 9 or 10:

77% *

82%
This
Agency

AZ
Would Recommend the Home Health Agency to Friends & Family:

78% *

76%
Completed Surveys:18 *14,831
Response Rate:

27% *

27%
* Fewer than 100 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing.

Cities Served by Professional Home Care Services

Professional Home Care Services serves ZIP codes that encompass all or part of each of the cities listed below.

Apache Junction, AZ
Cave Creek, AZ
Chandler, AZ
El Mirage, AZ
Gilbert, AZ
Glendale, AZ
Goodyear, AZ
Litchfield Park, AZ
Mesa, AZ
Peoria, AZ
Phoenix, AZ
Sun City, AZ
Sun City West, AZ
Surprise, AZ
Waddell, AZ



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