Apria Health Care
Service Area for Apria Health Care
Overall Rating 3.0 / 5.0 ★★★★★
Justin Kelley★★★★★ 3 months ago
My wife who has multiple myeloma cancer has waited a week for a wheelchair and bed from this company. I called last Thursday and again today, Monday, and found out they made a mistake on the discharge paperwork. The equipment was supposed to be delivered on last Tuesday when she was discharged from the hospital. At 9pm I get a call from Apria stating that they need a credit card to complete the claim. I have excellent insurance and it is completely covered, yet they want a credit card on file. Plus I have called the insurance and we are approved on all items and we have met our deductible for the year. After look at some reviews online, it has made me not want to give my credit card. Apria has billed people even though they have insurance. With the delay and lack of customer service and communication, I would think that it would be better to do business elsewhere. Meanwhile my wife waits for a medical bed and a wheelchair at the negligence of this company and those mistakes. Please review all the other reviews online before using this company. They don't seem to be about the customer service. Also to add to this they have a BBB grade of an F and that's pretty telling.
Raymond Koehler★★★★★ a year ago
I was in somewhat of an emergency situation when I needed to get oxygen for my father who was visiting unexpectedly. Isabel and Memo were the employees that helped me. I couldn't have had more helpful and knowledgeable people getting me through a little bit of a frantic time. I felt confident with the supplies they sent me home with. Now that my father's visit is over, I realize I never once worried about his oxygen. Thank you !!