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Optimal Home Health

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  3. California (CA)
  4. Bakersfield
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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • Sammy Bear
    ★★★★★ 3 months ago

    Company refused me stating that I yelled at them. That has never happened they never explained to me any reasons for denying me service. I'm bed ridden and in need of help. To me that's unprofessional at the very least to slander at the most. I've always believed in what comes around goes around. Nursing is a thankless job to take care of the sick in my mind a selfless and a giving job that has always been appriciated by myself and my family. But to deny services to a patient for any other reason that a patient may have yelled at themis just wrong. But in this case not its not only wrong but a falsehood as well. This is way this company gets 1 star an undeserving star at that.

  • Mr.Felix Cadena, Jr.
    ★★★★★ 2 years ago

    THIS IS A GREAT PLACE.. THANK YOU. MR. FELIX CADENA, JR.

  • Cristina Swenson
    ★★★★★ 4 years ago

    UPDATE on June 6, 2013: After my sister-in-law spent three days on the phone with Optimal and Medicare, we finally got what we needed, and service greatly improved. Jessica Janney (Physical Therapist) and the RN were so, so helpful in helping us navigate everything. Jessica is, in a word, amazing. We're glad that we finally got things worked out. Thank you for your help. Optimal Health Services has been nothing but disappointing. My mother-in-law was diagnosed with stage 5 brain cancer on April 7, 2013. Just over a week later, on April 14, she came home, and hospice began through Optimal Health Services. 3 days later, on April 17, we informed the nurse we would be changing our services to home health instead of hospice, since my mother-in-law wanted to seek treatment. Optimal Health's RN told us that switching wouldn't be a problem, but failed to tell us how long it would take to be discharged from hospice, and enrolled in home health. Yesterday, May 20th, it took 5 phone calls to Optimal Health just to get the right information to get an important prescription refilled. They have been taking money, but doing nothing. We were supposed to have two physical therapy appointments yesterday, and no-one came or called. Also yesterday, the supervisor of billing told us that my mother-in-law's status would finally be updating from hospice to home health. Her radiation and chemo treatments have already been pushed back three times, due to waiting for the update. Later that afternoon, she called back and apologized for the misinformation and informed us that hospice billing takes 14 days to go through Medicare, meaning that it would not be completed until May 30th. This will push the treatments back for a 4th time with the doctors. Why wasn't the billing put through when we asked to be discharged from hospice over a month ago? Why did nobody at Optimal understand how the Medicare system works, including the supervisor of billing? The only bright light is Yvonne, who comes and bathes my mother-in-law, and is great to work with. If you are interested in someone dying soon in order to collect insurance money, use Optimal. If the individual in question is a loved one, do not.

Optimal Home Health Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Home Care
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Optimal Home Health is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was worse than expected and the number that went to the ER without being re-admitted was the same as expected.

Quality of Care:
This
Agency

CA
Begins Patient Care in Timely Manner:

91%

92%
Teaches Patients or Family About their Drugs:

99%

97%
Checks Patients Risk of Falling:

100%

99%
Checks Patient For Depression:

99%

97%
Checks on Patients Flu Shot:

83%

70%
Checks on Patients Pneumonia Shot:

90%

68%
Foot Care For Diabetes Patients:

99%

97%
Checks Patients For Pain:

66%

0%
Treats Patients Pain:

68%

0%
Treats Heart Failure Symptoms:

74%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

69%

0%
Included Treatments to Prevent Bed Sores:

75%

0%
Checked Patients For the Risk of Bed Sores:

91%

0%
This
Agency

CA
How Often Patients Improved Walking:

56%

54%
How Often Patients Improved Getting Out of Bed:

15%

14%
How Often Patients Improved Bathing:

15%

10%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

93%

78%
How Often Patients Improved Taking Medication by Mouth:

55%

47%
How Often Patients Had to be Admitted to the Hospital:

17%

14%
How Often Patients Needed Urgent Care From the ER:

12%

10%
Pageviews Total:

20%

0%
Pageviews From Search Engines:

9%

0%
Pageviews From City Page:

0%

0%
Pageviews From Funnel:

1%

0%

Reviews from Patient Surveys

These Optimal Home Health reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Optimal Home Health to other home care agencies. More Info

Patient Surveys:
This
Agency

CA
Home Health Team Gave Care in a Professional Way:

90%

86%
Communicated Well With them:

90%

83%
Discussed Medicines Pain & Home Safety:

85%

81%
Gave their Home Health Agency a Rating of 9 or 10:

88%

80%
This
Agency

CA
Would Recommend the Home Health Agency to Friends & Family:

81%

75%
Completed Surveys:56499,511
Response Rate:

26%

25%

Cities Served by Optimal Home Health

Optimal Home Health serves ZIP codes that encompass all or part of each of the cities listed below.

Alpaugh, CA
Arroyo Grande, CA
Arvin, CA
Atascadero, CA
Bakersfield, CA
Bodfish, CA
Buttonwillow, CA
Caliente, CA
California City, CA
Corcoran, CA
Delano, CA
Dinuba, CA
Ducor, CA
Earlimart, CA
Exeter, CA
Farmersville, CA
Fellows, CA
Frazier Park, CA
Fresno, CA
Goshen, CA
Ivanhoe, CA
Keene, CA
Kernville, CA
Lake Isabella, CA
Lamont, CA
Lebec, CA
Lindsay, CA
Maricopa, CA
Mc Farland, CA
Mc Kittrick, CA
Mojave, CA
Onyx, CA
Pine Mountain Club, CA
Pixley, CA
Porterville, CA
Richgrove, CA
Sequoia National Park, CA
Shafter, CA
Springville, CA
Strathmore, CA
Taft, CA
Tehachapi, CA
Terra Bella, CA
Tipton, CA
Tulare, CA
Tupman, CA
Valyermo, CA
Visalia, CA
Wasco, CA
Weldon, CA
Wofford Heights, CA
Woodlake, CA



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