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Professional Health Care at Home - Daly City, CA

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Overall Rating 3.5 / 5.0 ★★★★★

  • ★★★★★ 10 months ago

    There are several problems with St. Francis Heights, even though it is rated better than most local convalescent hospitals. In the interest, no doubt, of expediency, all the patients apparently are in diapers at night. My mother did not need to be in diapers, and asked to be able to use a bedpan. The staff had diapered her and told her to relieve herself in her diaper. Later, a nurse advised that my mother's medical notes said she was incontinent. No. she wasn't. She was just being infantilized by the routines of the convalescent hospital. The patients have an emergency buzzer, but it is an emergency buzzer in name only. If a patient pushes the emergency buzzer it may be ten or even twenty minutes before a CNA shows up. The staff apparently has no way to distinguish when a patient pushes the emergency buzzer because they are experiencing a medical emergency or because they want restroom assistance (during the day). One of the staff told me there is no rush to respond to the emergency buzzers because almost all the patients have DNR (do not resusitate) orders should they have a medical emergency. Another staff member said that the patients at the convalescent hospital are not ill enough to need that level of monitoring. My mom was recovering from a broken hip, had pneumonia, has congestive heart failure and stage 4 kidney disease. She is 90 years old. Is that old enough and ill enough that the staff should consider answering the emergency buzzer in less than ten minutes? I checked with state licensing and there is no licensing guideline about how long convalescent hospitals can take to respond to an emergency buzzer. Additionally, while food sounds appealing on the menus, it is almost always served cold. My mom did not want to bother anyone by complaining that her food was cold. Every time I was there I made sure she was served hot meals. Can you imagine being served a cold, flavorless scrambled egg every morning? It is also really difficult to sleep there because they keep the doors to the rooms open and the hallways are noisy. Sometimes it is bells and buzzers, sometimes staff talking in the hall, sometimes it is a patient who is having a really difficult time, screaming. Under those conditions anyone would have a difficult time sleeping. They started giving my mother melatonin to help her sleep. She mentioned to her doctor at the convalescent hospital that she was having some problems concentrating. No, it wasn't dementia onset- it was the convalescent hospital environment. Parking is almost always a problem that often involves driving around four blocks a couple of times before finding parking. If your loved one has to go to this convalescent hospital please be an advocate for him or her. Go visit every day if you can, and if you can't make it on a given day, call Stay in contact with the doctor working with them. If it is possible for you to care for them at home, please consider that rather than sending them to this infantilizing environment. My mom immediately was much more capable and focused as soon as I got her out of there.

  • ★★★★★ a year ago

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