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Oso Home Care

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Reviews
Overall Rating 3.8 / 5.0 ★★★★★

  • ★★★★★ 7 months ago

    My wife Alice, had a wonderful experience with her 5 day 8/9 hour infusions warm, reassuring, confident staff, always at least 2 RN. in the room with her. She had to be on a special diet they paid and picked up lunch for her every day. Alice had some complications after the infusion and 1 of the RNs. continues to help my wife though it, even today 2 weeks later. I can't say enough about the good quality of care she got at OSO. Thank you all, Larry .

  • ★★★★★ 2 months ago

    The worst none caring nursing staff and office staff if you can use anybody else please do so

  • ★★★★★ a year ago

    The people at OSO Home Care couldn't have been nicer. They took such good care of my husband and even gave him a great lunch at no charge when he was getting his infusions. Once they ran out of lunches and went to SubWay and bought him a sandwich of his choice and wouldn't let him pay! Very flexible in scheduling. A beautiful and clean facility with kind, caring people. Highly recommended.

  • ★★★★★ 3 years ago

    Having to cope with my new so-called life was going to be a challenge, I knew that already. Having to cope with dealing with a home health care service that doesn't run a tight ship as a business first and foremost though, I never could've predicted that. Severe lack of communication, unprofessional operations and missing compassion for patients. They have the medical supplies, and can accommodate your specific needs. They do so in an unresponsive manner though, never fully ensuring you that you will get them, or get them on time. Left guessing, or worse, waiting, on the stuff your treatment needs can be a white knuckle affair. They can either deliver your supplies, or you can come pick them up personally. However, they seem to ignore any superfluous instructions, such as ringing the doorbell or calling the patient when they deliver, and then just leave them on the front door in an open white paper bag. Typically, they know when you will need a new order of supplies, and they contact you to see if there have been any changes to your regimen or if you need anything else, but it's often executed in a heartless or discouraging tone. They have trained nurses that can assist you with your needs and come to you for your convenience. Although, they are extremely difficult to manage and don't know how to communicate with the patients well. They're unreliable and can either reschedule on you last minute or tell you to call the office instead of talking to them directly. It could be better, but it could also be worse. They are a business first and foremost though, and need to remember that. They are providing a service that could save a life or kill somebody, and they should operate accordingly.

  • ★★★★★ 2 years ago

    Excellent care. Comfortable environment. Competent and Kind nurses. Very accommodating scheduling. Been using the Redlands center for years.

Oso Home Care Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Oso Home Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.

This
Agency

CA
Begins Patient Care in Timely Manner:

94%

92%
Teaches Patients or Family About their Drugs:

86%

97%
Checks Patients Risk of Falling:

97%

99%
Checks Patient For Depression:

97%

97%
Checks on Patients Flu Shot:n/a *

70%
Checks on Patients Pneumonia Shot:

36%

68%
Foot Care For Diabetes Patients:n/a *

97%
Checks Patients For Pain:n/a *

0%
Treats Patients Pain:n/a *

0%
Treats Heart Failure Symptoms:n/a *

0%
Took Doctor Ordered Action to Prevent Bed Sores:n/a *

0%
Included Treatments to Prevent Bed Sores:n/a *

0%
Checked Patients For the Risk of Bed Sores:n/a *

0%
This
Agency

CA
How Often Patients Improved Walking:n/a *

54%
How Often Patients Improved Getting Out of Bed:

15%

14%
How Often Patients Improved Bathing:

5%

10%
How Often Patients Had Less Pain Moving Around:n/a *

0%
How Often Patients Breathing Improved:n/a *

0%
How Often Patients Wounds Healed After Operation:

0%

78%
How Often Patients Improved Taking Medication by Mouth:

0%

47%
How Often Patients Had to be Admitted to the Hospital:

0%

14%
How Often Patients Needed Urgent Care From the ER:

0%

10%
Pageviews Total:

11%

0%
Pageviews From Search Engines:

2%

0%
Pageviews From City Page:

0%

0%
Pageviews From Funnel:

0%

0%
* The number of patient episodes for this measure is too small to report.

Reviews from Patient Surveys

These Oso Home Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Oso Home Care to other home care agencies. More Info

Patient Surveys:
This
Agency

CA
Home Health Team Gave Care in a Professional Way:

81% *

86%
Communicated Well With them:

73% *

83%
Discussed Medicines Pain & Home Safety:

43% *

81%
Gave their Home Health Agency a Rating of 9 or 10:

46% *

80%
This
Agency

CA
Would Recommend the Home Health Agency to Friends & Family:

57% *

75%
Completed Surveys:33 *99,511
Response Rate:

21% *

25%
* Fewer than 100 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing.

Cities Served by Oso Home Care

Oso Home Care serves ZIP codes that encompass all or part of each of the cities listed below.

Aliso Viejo, CA
Anaheim, CA
Angelus Oaks, CA
Banning, CA
Beaumont, CA
Brea, CA
Buena Park, CA
Cabazon, CA
Capistrano Beach, CA
Cerritos, CA
Chino, CA
Colton, CA
Corona, CA
Costa Mesa, CA
Cypress, CA
Dana Point, CA
Fontana, CA
Foothill Ranch, CA
Fountain Valley, CA
Fullerton, CA
Garden Grove, CA
Gardena, CA
Hemet, CA
Highland, CA
Huntington Beach, CA
Irvine, CA
La Habra, CA
La Palma, CA
La Puente, CA
Ladera Ranch, CA
Laguna Beach, CA
Laguna Hills, CA
Laguna Niguel, CA
Laguna Woods, CA
Lake Forest, CA
Lakewood, CA
Long Beach, CA
Los Alamitos, CA
Los Angeles, CA
Midway City, CA
Mission Viejo, CA
Morongo Valley, CA
Newport Beach, CA
Norwalk, CA
Orange, CA
Palm Desert, CA
Placentia, CA
Rancho Santa Margarita, CA
Redlands, CA
Rialto, CA
Riverside, CA
San Bernardino, CA
San Clemente, CA
San Juan Capistrano, CA
Santa Ana, CA
Seal Beach, CA
Stanton, CA
Trabuco Canyon, CA
Tustin, CA
Victorville, CA
Villa Park, CA
Westminster, CA
Whittier, CA
Yorba Linda, CA
Yucaipa, CA



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