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Apria Health Care Group

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  3. California (CA)
  4. Lake Forest
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Reviews
Overall Rating 1.8 / 5.0 ★★★★★

  • ★★★★★ 2 weeks ago

    They completely suck!!! They're quick to take your money but yet my mother in law passed away in March this year and I'm still waiting for 2 overpayment checks to be reissued in my father in laws name for 3 months now and no one can help me. It's only about $22 in total but it's the principle of the matter.

  • ★★★★★ 7 months ago

    They have a long history of HORRIBLE service, and more importantly, THEY DON'T CARE. No matter how many complaints they get, they won't change - they don't have to. They are a BIG AND RICH MONOPOLY, able to beat out smaller and better local companies with better services when writing insurance contracts. My patients are told by their insurance carrier to use Apria, they have NO CHOICE. This is why APRIA WILL ALWAYS SUCK. Like the dog joke, "because they can." Don't waste your time trying to find customer service. Those are hours off your life that you'll never get back.

  • ★★★★★ 2 months ago

    They don't care about their customers. Note to self: Find a better company for my CPAP supplies; ASAP.

  • ★★★★★ 5 months ago

    Warning!! Do not do business with this company. Absolutely horrible place to do business with. Customer service is non-existent, unauthorized charges to credit cards, insensitive workers who couldn't care any less about the consumer's health issues. There are other companies out there, please just stay away from this one. Read the reviews...ALL ARE BAD!!

  • ★★★★★ 7 months ago

    Good Durable Medical Equipment devices; terrible Customer Service. I have had an on-going billing issue with this company for over three months which their Customer Service billing department has been unable or unmotivated to resolve. I can certainly appreciate the difficulties in navigating the complexities of medical billing, but this experience has been beyond what one might otherwise tolerate. My sense is that the company's 'back office' billing operation is simply incompetent. I do not attribute the poor service as a means to increase their cash flow at the consumer's expense - although that is what has happened. My advice would be: Do Not under Any Circumstances give the company your credit card information. They will bill 100% of the amounts invoiced to your credit card and then, maybe when they are feeling so inclined, work out the appropriate amounts that Should Have Been paid by your healthcare insurance. But, once they've got your money from the credit card there is Absolutely NO incentive to correct the billings.




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