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Calox

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  4. Los Angeles
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Reviews
Overall Rating 1.8 / 5.0 ★★★★★

  • ★★★★★ 3 months ago

    I like the customer service on this company whenever I call and place an order I know exactly when I will get it the delivery guys are wonderful good customer service and a very informative

  • ★★★★★ 4 months ago

    Super bad customer service, Terrible. All staffs do not know much and have no authority, it all goes to the manager to deal with. I dealt with about 6 suppliers for my family, this is the worst place with bad quality people to serve the needs for supplies from my experiences. Yet, the manager, Gerriane is BEST and HELPFUL. I just felt bad she had to take all the calls and issues on herself.

  • ★★★★★ 2 years ago

    First let me say I work in the medical field and I am very involved in patient care. I called this company only because of Walgreens. I use only one Walgreen's as it a small one, the pharmacists and staff I all know well and they've been nothing but wonderful. As I'm having major surgery very soon and need some several pieces of home medical equipment (HME) so I asked my Walgreens people who they used and they told me Calox. I got prescriptions from my MD for what I needed. I called Calox and spoke w a lovely woman named Jennifer. She was so helpful, I felt I was in great hands. She told me to fax them my insurance info and prescriptions, which I did. This was on 6/22. The remaining interactions with this company have been awful! Fortunately none of the subsequent issues were w Jennifer, I only spoke w her once. I was told the MD didn't put a diagnosis on these prescriptions and I should contact the MD and have her redo them. Despite be knowing better, the rep from the company could and should have done this, they could of even taken a verbal order from the MD. The company could or would not tell me what my insurance would cover. They could or would not tell me what my share of costs (SOC) would be. All this HME rep would tell me was that my insurance would pay 80% of the billed cost and I owe the difference, 20%. No matter how I asked what my cost dollar wise would be or was going to be all this person could do was to reiterate The 80/20% information! So extremely frustrating when you're trying to budget. So extremely nerve-racking when you are trying to The 80/20% information! So extremely frustrating when you're trying to budget. So extremely nerve-racking when you are trying to prepare for major surgery. It's been four full business days since my conversation with this person took place and I've had no phone call from them. Tomorrow I'm going to find a better company and let Walgreens know problems I had with this company.

  • ★★★★★ 3 years ago

    Terrible customer service. I had been told to ask for Patricia. She had no problem taking my call and tell me everything I had to get them, so they call sell my CPAP supplies. Once I got everything, I couldn't get her to come to the phone again, and she wouldn't even return my calls. Finally the operator came back on and told me I had to have a 4 hour window so the tech could "size me up". I have been wearing a CPAP for about 14 years so why all of a sudden do I need to be sized up? I think the problem was when they found out I owned my CPAP machine and they wouldn't be making money on rental to me. I couldn't recommend them as they have no idea what customer service is.




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