Vitas Health Care of California - Hospice
Service Area for Vitas Health Care of California - Hospice
Overall Rating 2.7 / 5.0 ★★★★★
Gabrielle Garrett★★★★★ 2 weeks ago
Our family feels Vitas is not a good choice for your elder loved ones care. As soon as we entrusted them with our 92 y.o. father's care they gave orders to stop trying to give him water or food and two days later said for us to prepare for his death within hours. No doctors had visited. After the family flew in and started caring for him he got better and one week later he is still asking for food, talking briefly with visitors, listening to his favorite music, and still very much alive. One day he slept all day and the visiting Vita nurse again said he would be gone in 24-48 hours. That was 4 days ago. They gave us 4 emergency phone numbers. 3 of those get busy signals and one says to leave a message and they will call back within 24 hours. We are hoping to be able to terminate their services today and to get our father's regular doctor to see him so we know what we are really dealing with. We don't trust Vitas to decide his condition for us any longer. There was one good Vitas caregiver who helped our dad when we told him our wishes were to keep giving him water and food until he actually refused food and water, or can't take it, which is not the case. My dad was very hungry and ate a lot of food for him, asking him about himself between bites. His name was Mark and he gave us a big hug when he left. That is the type of people we expected to see during hospice visits. The first Vitas nurses refused to give him water or food and gave us attitude for feeding and giving him water.
Rebecca Gibson★★★★★ 4 months ago
One week ago, my father In law was admitted to the ER, diagnosed with UTI, and a recurring bout of pneumonia. We engaged vitas after the last hospice org was being uncommunicative and didn't seem to understand much about dementia. Discharged Friday to memory care with 24 hour vitas nurse in place until stabilized. We received notification that 24 hour care discontinued on Sunday at 4pm. Memory care staff seemed a little iffy about that but it happened without us knowing about it. At midnight he started coughing, difficulty breathing again. Hospice called. No response. Kept calling all night until 5am at which point hospice told memory care to call 911. So our first notification was a call from a strange ER Monday morning (memorial day) saying they had my FIL. Ummmm WHAT? Hospice, you had ONE JOB - to keep him out of the hospital (four traumatic hospitalizations this year totalling six weeks). No notification from vitas. The hospital had no records and did not know he had dementia. We called vitas. What happened !? Vitas nurse showed up at the hospital later that day and said she didn't think anything would happen that day or the next. She also said she had never heard of such a callous response to a hospice patient request. She left. He died 5 hours later. We have not heard from vitas again. So based on our experience, if your loved one dies on a holiday, you're on your own. Get ready to go to the hospital even if the sole reason you engaged hospice was to avoid further hospital visits. And they will just go no contact never to be heard from again.
Alejandro Fernandez★★★★★ 3 weeks ago