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Tender Care Home Health

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Reviews
Overall Rating 1.0 / 5.0 ★★★★★

  • Lori Hunzeker ★★★★★ a year ago

    It has been since the very end of December when we were assigned you as our Home Health care provider. My husband is homebound for 6 weeks following a horrible post-operative infection that requires pumping antibiotics through his bloodstream twice a day. You are horrid to say the least. Here is an enumeration of those things I will be filing in my grievance with Health Care Partners and Blue Shield: 1) Nice Nurse very talkative and very caring and not ept enough and too fearful of putting in a line so my husbands meds can be delivered as necessary. 2) Told to go to our assigned Doctor. Sent us to a filthy place known as Urgent Care in Pasadena. My husband had a major infection that ran throughout his body and a germ filled location to wait for how long to put in a line that home health care is responsible to do? 3) I called your office yesterday and was told I'd get a call back. Gave them husbands number and work number. After 5pm there was a call and my husband was told they wanted to talk to ME, but there was no attempt to reach my work number at all and really, why cannot you talk to the patient. He has an immunology problem. He is not a brainless vegetable 4). He called this morning at 9:15. Your hours are 9:00 to 5:00? What is 9:15 am? Coffee break Nassal? 5) There was no call back as promised at all. At 10:30 am, from my work, mind you, I called and reamed the poor nurse out and now I am writing this review. It doesn't stop here. It goes to a formal complaint. I hope you are clearly reviewed for the amount of services and care you do not provide. DO NOT ADVERTISE YOURSELVES as a 24/7 service if you mean that someone answers the phone promises to call back then creates a raging bull out of me just because you do not carry through on your promises, have no one to speak to even though your hours are 9:00 am. People care about their loved ones and they are going to react in a very negative way when you do not carry through on your promises.

Tender Care Home Health Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Tender Care Home Health is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was better than expected.

Quality of Care:
This
Agency

CA
Begins Patient Care in Timely Manner:

91%

92%
Teaches Patients or Family About their Drugs:

98%

97%
Checks Patients Risk of Falling:

100%

99%
Checks Patient For Depression:

97%

97%
Checks on Patients Flu Shot:

52%

70%
Checks on Patients Pneumonia Shot:

53%

68%
Foot Care For Diabetes Patients:

94%

97%
Checks Patients For Pain:

52%

0%
Treats Patients Pain:

58%

0%
Treats Heart Failure Symptoms:

57%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

79%

0%
Included Treatments to Prevent Bed Sores:

73%

0%
Checked Patients For the Risk of Bed Sores:

96%

0%
This
Agency

CA
How Often Patients Improved Walking:

49%

54%
How Often Patients Improved Getting Out of Bed:

15%

14%
How Often Patients Improved Bathing:

13%

10%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

98%

78%
How Often Patients Improved Taking Medication by Mouth:

44%

47%
How Often Patients Had to be Admitted to the Hospital:

19%

14%
How Often Patients Needed Urgent Care From the ER:

8%

10%
Pageviews Total:

13%

0%
Pageviews From Search Engines:

6%

0%
Pageviews From City Page:

0%

0%
Pageviews From Funnel:

0%

0%

Reviews from Patient Surveys

These Tender Care Home Health reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Tender Care Home Health to other home care agencies. More Info

Patient Surveys:
This
Agency

CA
Home Health Team Gave Care in a Professional Way:

79% *

86%
Communicated Well With them:

64% *

83%
Discussed Medicines Pain & Home Safety:

78% *

81%
Gave their Home Health Agency a Rating of 9 or 10:

57% *

80%
This
Agency

CA
Would Recommend the Home Health Agency to Friends & Family:

58% *

75%
Completed Surveys:40 *99,511
Response Rate:

29% *

25%
* Fewer than 100 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing.

Cities Served by Tender Care Home Health

Tender Care Home Health serves ZIP codes that encompass all or part of each of the cities listed below.

Alhambra, CA
Altadena, CA
Anaheim, CA
Arcadia, CA
Artesia, CA
Azusa, CA
Baldwin Park, CA
Bell Gardens, CA
Brea, CA
Cerritos, CA
Chino Hills, CA
Covina, CA
Diamond Bar, CA
Downey, CA
Duarte, CA
El Monte, CA
Fontana, CA
Garden Grove, CA
Gardena, CA
Glendale, CA
Glendora, CA
Hacienda Heights, CA
La Canada Flintridge, CA
La Habra, CA
La Mirada, CA
La Puente, CA
La Verne, CA
Long Beach, CA
Los Angeles, CA
Maywood, CA
Monrovia, CA
Montebello, CA
Monterey Park, CA
North Hollywood, CA
Ontario, CA
Pasadena, CA
Pico Rivera, CA
Pomona, CA
Rosemead, CA
Rowland Heights, CA
San Dimas, CA
San Gabriel, CA
Santa Fe Springs, CA
Sierra Madre, CA
South El Monte, CA
South Gate, CA
South Pasadena, CA
Temple City, CA
Tujunga, CA
Upland, CA
Walnut, CA
West Covina, CA
Whittier, CA



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