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Apria Health Care

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  4. Santa Rosa
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Overall Rating 1.5 / 5.0 ★★★★★

  • ★★★★★ a week ago

    I feel as a client and patient they need better resources. I called today to find out when they would be coming to perform maintenance on my oxygen machine and they had no information for me only that It was going to be a third party provider. She couldn't even give me a name or number to call to find out. All she could tell me was that it is scheduled for today between 9am-5pm! That doesn't work for me and I'm sure wont work for many others. They need better then this....its not fair to the patients!

  • ★★★★★ a month ago

    I just spent one hour and 19 mins on the phone with customer service. Transfer 4 times, gave info 4 times and the worst phone reception. This is after the technician sent in a report week and a half ago. Finally it only took 10 minutes to solve my problem. I didn't want to give it a single star. I hate the hold message that repeat over and over. They need to hire more people and have training classes for the employees.

  • ★★★★★ 2 months ago

    Poor customer service . Management will not even call to verify my insurance. They would rather mail my insurance company to verify my status. After they did not receive a letter back, they are going to fax. If they get no response to the fax, Im on my own. 1 week without my cpap supplies. The manager will not call me back either. Switching providers.

  • ★★★★★ 4 months ago

    FRUSTRATION! It has been three weeks of trying to get an ordered filled for my daughter who has Lou Gehrigs/ALS . I keep getting promised a return phone call and I am the only one calling to no avail. POOR customer service. This is the WORST place to deal with. My daughter has Lou Gehrig's ALS and after 3 weeks and a lot of my phone calls to them they promised a hospital bed to be delivered today. I got a phone call at 9AM telling me that they would be here at 1 PM. I took her old bed apart so that they would have an empty room to work with. It is now 2:30 PM and I just called and they said it would be between 5PM and 9PM. This is the WORST COMPANY TO DEAL WITH. I wish this kind of distress on all them so they can see what it feels like. Use any other company you can if possible. However they are they only company in Santa Rosa that takes Medicare.

  • ★★★★★ 8 months ago

    As of this writing, I have been waiting for four hours and forty-five minutes for equipment that was to arrive between 1:00 and 5:00 today. It's nearly 5:30. In the effort to find out where the equipment might be, I have been on hold for about 20 minutes, transferred, put on hold again. Finally I was advised that the drivers are busy and I should continue to wait until 8:00. This is not the way to treat people. If Apria makes the delivery at 8:00 I will have waited seven hours. The customer's time is evidently not valuable at all: no one bothered to call and tell (and certainly not to ask) me about the change in delivery. This is not the fault of the very kind people on the phone: it is the responsibility of the local management to put in place a means of informing the customer if there's a problem. Since the drivers do not carry company phones (I was told), then it's up to the office to inform the customer of such radical delays. Very annoying way to do business.

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