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Apria Health Care

  1. Home Health Care
  2. California
  3. Visalia Home Health Care Agencies
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Overall Rating 1.5 / 5.0 ★★★★★

  • Elia McNutt ★★★★★ 6 months ago

    I ordered a new mask in May for my husband which i received at the end of May. They sent over a new contract and stated that I had a deductible due of 262.00, the representative asked if I would like to make payments or pay the whole thing, so i opted for payments. A few weeks later on the date the 35.00 was supposed to be deducted, the whole amount was deducted from my checking account while I was out of town for a funeral. I explained what the representative told me and asked them to look up the "recorded" conversation, in which I was told I could make payments. As of today, it has been 30 days and i was told today that they can't find the conversation and that my request for a refund was denied because i "KNEW" I owed it? I have always known what the balance was, but why give a person the option to pay in payments and then refuse to refund when charged the whole balance? Every one of the people I have spoken to have a hard time understanding me as I do them, they are based over seas somewhere. I WILL NOT USE THEM AGAIN.

  • Dennis Worthington ★★★★★ 8 months ago

    They we're given a prescription for an O2 concentrator over 2 weeks ago. I have called their customer service line 5 times at this point only to be told each time that it will be delivered in a the next 2 days. This morning I am told that the prescription is not enough and that they now need further testing to get it approved. I only found this out after visiting their local office in person thereby forcing their people to actually look at the case. Their customer service is stationed in a call center over seas. Local contact is completely unavailable without an in person visit. We would not do business with them if we had a choice. Our doctor says the same. Unfortunately, our current insurance will accept no other provider thus giving us no choice in the matter. My wife has been 6 weeks without O2. Her health is failing as a result. Apria seems unconcerned about this in the least. They have lied to me, hung up on me and blamed our doctor for their lacking. Avoid Apria if you are at all able. If you must deal with them I would recommend that you hand deliver any paperwork to their office in person and get a receipt. Otherwise you will be told that they "never received it".

  • Nathan McIntosh ★★★★★ a year ago

    I am only giving one star because I can't give a negative 5 stars. This is the absolute worst company with the worst customer service I have ever encountered. They argue about approvals from insurance even with authorization packets, including authorization from insurance, medical provider, prescription for equipment dates of approval, and fax receipts, because they have to "go through the process to ensure insurance approval" WHEN THE PACKET IS DIRECTLY FROM INSURANCE COMPANY ON LETTERHEAD WITH AUTHORIZATION CODE AND EVERY SINGLE THING THEY CLAIM THEY NEED TO "Qualify". The "national" customer service rep is useless and will argue; I spoke to her 3 days in a row and she remained useless. The "supervisor" Marcos was even less useless. This is for an Active Duty Service Member requiring a wheelchair, you would think they may give an ounce of "give a d@mn" but they are completely content with their level of "service" my Dr and my Case Manager spoke with them and they shrugged them off just the same. I have already taken it to the attention of the Naval Hospital and they will never approve another request through or deal with this company, and I advise all who are dealing with them or thinking about using them, to avoid them at all costs. Again, they are the worst company I have ever in my 41 years have dealt with and that includes AT&T. Avoid, Avoid, Avoid! They are complete trash. Their local supervised Patricia was too scared to even come out of her office to talk to me, they are a useless company with useless and pathetic employees. Told the trash Verda or whoever to never call me I'm done dealing with her she can speak to my case manager, who went off on her as well. They are black flagged by the military health system now thanks to this experience. They are complete garbage.

  • Just Me ★★★★★ 8 months ago

    They brought the wheel chair out to my car but wouldn't help me load it in my car. When asked to speak with the manager he pulled the wheelchair away and said I'm more than welcome to "walk" in and talk to whomever I want to Rude crude and socially unattractive Avoid this place

  • Ron shatzki ★★★★★ 12 months ago

    Apria is the worst health equipment supplier. Stay away. At all cost refuse your healthcare provider to recommended Apria at all costs If you're health is important to you skip the services of Apria. Ron Shatzki January 24, 2019

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