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Apria Health Care

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  3. California (CA)
  4. Visalia
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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • ★★★★★ a week ago

    Not happy at all nothing goes right.

  • ★★★★★ a year ago

    Some tips for better customer service: Have a phone number that you can actually talk to a person at the Visalia location. Tried the local number listed several times and it still routes to an automated call taking center somewhere else and I never did get to talk to a real person before coming in which would have saved me a great deal of disappointment when I got there and there was a mix-up in my prescription. The automated call router is very frustrating and offers a seemingly endless loop of options that at a couple of points had me looped back into the previous option involuntarily. Also, post the hours of operation on the web site as well as have that as an option for the automated call router - to state the times they are open. To her benefit, and the reason for at least two stars out of five, the person at the desk did not react when I got angry, which caused me to calm back down as well. That was the only good thing that happened today, well that and my insurance approving a different company as the source for my CPAP machine and supplies in the future so I don't have to deal with this monumental waste of time in the future.

  • ★★★★★ 2 years ago

    Great Customer Service A++ Called Apria after hours and they worked with my wife's Dr. the next day and helped them expedite the order. Their Rep. made two trips to the Doctor's office to make sure the documentation was completed right away and submitted to our insurance. The very next day they delivered oxygen supplies and a HomeFill unit. I was very impressed with the level of customer service from our local Apria Healthcare location.

  • ★★★★★ a year ago

  • ★★★★★ 4 years ago




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