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Tri-City Home Care

  1. Home Health Care
  2. California
  3. Vista Home Health Care Agencies
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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • Rachel Bourne ★★★★★ a month ago

    Used to be a SHIT Hospital....but recently my grandmother has been admitted 7 times in 6 months and every experience was outstanding...above and beyond!! Dr.'s, nurses, security and even the janitorial staff all took great care of my grandmother and that has been such a relief and has made my grandmothers hospitalizations less hectic. Her last Visit the only thing that soothed my grandma was a Medical Assistant assigned to sit with her would sing to her is Spanish. She did this for hours ?. Just above and beyond and I really had to write a review. Shot out to the cafeteria staff as well. The food is always amazing as is the service. Just an all around great experience while my grandmother goes through these traumatic situations. Thank you!!! Nicole Bourne

  • Connie ★★★★★ 2 months ago

    They saved my life..ultimately satisfied. Thank you and have a beautiful holiday season. Forever Grateful

  • Christen Lee ★★★★★ 2 months ago

    Worst hospital experience ever! The wait time was outrageous and the doctors weren't very professional in a sense that after the hours of waiting for my diagnosis (8hrs), no one exactly explained what I had nor what my limitations were. I had to have a follow up appointment at an urgent care near my house when I nearly killed myself doing something my illness didn't allow, but that I wasn't made aware of. However, despite this, the billing department was kind enough to take my insurance payment in full... or so the lady on the phone said. A few months later though and here I am getting calls from debt collection agencies. I've tried calling the hospital over 15 times now, have left voicemail and have even written a letter addressed to their billing department, but no one ever calls back. I finally got through to them and got told there were no notes written even saying they had talked to me once and that they wouldn't be taking my insurance payment in full. They were then supposed to email me a new invoice- which they didn't. I then had to call multiple times again and eventually got through to their primary care facility to relayed the message to the hospital. I finally got an emailed invoice, but it didn't have any information as to what i was exactly paying for, just a total. I asked for a complete breakdown and no one has gotten back to me. Incredibly disappointed... This has honestly just been a nightmare.

  • gwen mark ★★★★★ a month ago

    I had an angiogram recently, and was very nervous about the proceedure. I had never met the surgeon assigned to me, but felt much more at ease when he called the night before and spent time walking me through the proceedure. Dr. Carr was awesome. Also, the nurses from start to finish we're very attentive. I feel well taken care of.

  • Alice Gallagher ★★★★★ 2 months ago

    This review is for the billing department. Neither Tri-City nor their subcontracted physicians' billing services submit bills with the correct modifier code to the insurance companies. Bills constantly get sent to collection or bounce back to me, and then I have to make calls to my insurance, to Tri-City, to doctors, to billing departments, for YEARS before a bill is resolved. It becomes a nightmare, over and over again. I am not sure what is quite so difficult about medical coding or putting the correct modifier on the code to make sure that the claim is not always rejected by my insurance, but I do not work in the medical field, and can you tell by this post that I know way too much about this for a total outsider?

Tri-City Home Care Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Tri-City Home Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was better than expected and the number that went to the ER without being re-admitted was better than expected.

Quality of Care:
This
Agency

CA
Begins Patient Care in Timely Manner:

97%

92%
Teaches Patients or Family About their Drugs:

100%

97%
Checks Patients Risk of Falling:

100%

99%
Checks Patient For Depression:

99%

97%
Checks on Patients Flu Shot:

82%

73%
Checks on Patients Pneumonia Shot:

86%

71%
Foot Care For Diabetes Patients:

100%

97%
Checks Patients For Pain:

81%

0%
Treats Patients Pain:

77%

0%
Treats Heart Failure Symptoms:

87%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

89%

0%
This
Agency

CA
Included Treatments to Prevent Bed Sores:

88%

0%
Checked Patients For the Risk of Bed Sores:

100%

0%
How Often Patients Improved Walking:

61%

57%
How Often Patients Improved Getting Out of Bed:

11%

14%
How Often Patients Improved Bathing:

13%

10%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

97%

73%
How Often Patients Improved Taking Medication by Mouth:

52%

44%
How Often Patients Had to be Admitted to the Hospital:

13%

13%
How Often Patients Needed Urgent Care From the ER:

8%

9%

Reviews from Patient Surveys

These Tri-City Home Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Tri-City Home Care to other home care agencies. More Info

Patient Surveys:
This
Agency

CA
Home Health Team Gave Care in a Professional Way:

91%

86%
Communicated Well With them:

89%

83%
Discussed Medicines Pain & Home Safety:

92%

81%
Gave their Home Health Agency a Rating of 9 or 10:

89%

80%
This
Agency

CA
Would Recommend the Home Health Agency to Friends & Family:

85%

75%
Completed Surveys:499100,276
Response Rate:

45%

25%

Cities Served by Tri-City Home Care

Tri-City Home Care serves ZIP codes that encompass all or part of each of the cities listed below.

Bonsall, CA
Cardiff By The Sea, CA
Carlsbad, CA
Del Mar, CA
Encinitas, CA
Escondido, CA
Fallbrook, CA
Henderson, NV
Oceanside, CA
Rancho Santa Fe, CA
San Marcos, CA
Solana Beach, CA
Valley Center, CA
Vista, CA



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