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Apria Health Care

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  4. Cromwell
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Overall Rating 2.1 / 5.0 ★★★★★

  • ★★★★★ 2 months ago

    I understand and have experienced the frustration described by other patients as they try to speak to someone in person who can understand and respond to their requests. The company really should change its call center. My experiences with the staff in Cromwell, CT have been excellent, however, and I want to recognize them. Once I was able to make an appointment, I was treated courteously and professionally. The technicians listened to my concerns and were able to address them. They helped me through the maze of paperwork associated with Medicare and I left completely satisfied. The one missing star is for the company and its archaic and impersonal phone system. The staff I have worked with have been great.

  • ★★★★★ 6 months ago

    Avoid this company at all cost. Internal operations are a mess. You get different guidance depending on who you talk to. Doesn't appear that they coordinate information between local offices and online/telephonic customer service. I'm in dispute with them over a $47.71 charge, and can't even get a local office manager on the phone. Was given conflicting information close to a year ago about the amount now in dispute. Extremely frustrating experience. I will be writing the CEO of the company.

  • ★★★★★ 4 months ago

    This place makes the DMV look like the Fountain Bleu in Miami. If you like getting terrible service and totally frustrated then this is the place to call! I was forced to deal with them in 2012 and now in 2017. Is it possible for a company to go from bad to worse and still be in business? YES!

  • ★★★★★ 5 months ago

    The single most USELESS COMPANY I have ever dealt with. You CAN NOT get a live person and when you do it's NOT THEIR DEPARTMENT even though you are contacting "CUSTOMER SERVICE !!! Billing is even WORSE...

  • ★★★★★ a year ago

    The 5 Star Rating for this review is for the Outstanding service provided by Steve Stidham from the Cromwell office. When my wife said he called to tell her he was on his way to deliver my brother-in-law's oxygen support equipment & supplies, she said she was very impressed with his friendly demeanor. When he promply arrived, we found him to be be genuinely helpful, patient and efficient in explaining all the instructions. The personalized customer service he exhibited should be used as a model for others in the business. He is an asset to the the company. I believe the many of the low review ratings that Apria receives are because Apria outsources is national customer service to individuals in other countries who don't have the proper communication skills for the job. These individuals frequently frustrate callers. We experienced this when we first contacted Apria. Regional office staffers in the U.S., like Steve, are very competent and deserve to be recognized for their customer support skills.

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