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Professional Home Care Services

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  3. Connecticut (CT)
  4. Cromwell
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Overall Rating 2.0 / 5.0 ★★★★★

  • ★★★★★ 3 weeks ago

    If I could give no star I would. These people missed SENDING medication for days at a time for my mom then they would take levels for the doctor and come back with bad results. So they blame her home health care provider for not giving her medication at the right time. REALITY THEY MISSED DAYS SENDING IT OUT BUT WANTED TO COVER THERE BACKS. One day a nurse comes out and said she has a blood clot next day nurse comes out and says she dosent. Then they BUT a net mess COVER over the pic coming out of her arm they cut it when they BUT it on all the strings hanging on it get wrapped around and the pic gets broken. ONCE A AGAIN THE BLAME THE HOME HEALTHCARE AIDE. Now they send her to a nursing home for a week because they are not comfortable with the home HEALTHCARE she is getting . WHAT A JOKE THE STATE SOULD LOOK INTO THIS COMPANY.

  • ★★★★★ 5 months ago

    Never get cpap equipment on time. After 11 years it's time for a change. They send emails to remind you to order, after responding nobody contacts you to say sorry your not due because it is not time yet due to your last order being back ordered for 3 to 4 weeks. Then when it is time and I call to ask the status they tell me I have to prepay my medicare deductable. Another issue, when you call you almost never talk to a person so you leave a message, then, if your lucky, you get a call back in 1-3 days. If there was a lower rating than 1star that would be the right rating.

  • ★★★★★ 4 months ago

    Incredible staff, service and much better products than last infusion company I had!

  • ★★★★★ 4 months ago

    complete run around . all the phone numbers are forwarded to call centers on the west coast. terrible!

  • ★★★★★ 2 months ago

    Worst customer service I have ever seen . Everyone is the boss and no regard whatsoever for customers. Hard to get to talk to a live person as everyone operates with " leave a message " with no call backs. The one start is because I have to click on something.

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