Family Care Visiting Nurse & Home Care Agency
About Family Care Visiting Nurse & Home Care Agency999 Oronoque Lane
Stratford, CT 06614
Phone: (203) 380-3220
Ownership type: Proprietary
Date certified: 02/07/1995
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Does Family Care Visiting Nurse & Home Care Agency, Inc offer the following services?
Bathing, using the toilet, and dressing
Help taking or dispensing medication
Care for the terminally ill
For appointments, groceries, etc.
Meal planning/prep, laundry, etc.
1 of 1 users say yes
Floors, bathrooms, etc.
1 of 1 users say yes
Trained for Alzheimer's, dementia, etc.
Help remembering to take medications
Service Area for Family Care Visiting Nurse & Home Care Agency
Overall Rating 2.8 / 5.0 ★★★★★
Romy Fleming ★★★★★ 2 months ago
I have never experienced a more unprofessional place in all of my life. The staff missed 5 appointments in two and a half weeks. They're rude and absolutely unprofessional. They missed 5 appointments and 4 of those times didn't even have the decency to call me. I wouldn't recommend them if my mother was dying. And the worst part is there aren't many places that take Medicare and Medicaid and it makes it even worse for those people who don't have anywhere else to go. I am so motivated to change the narrative in this category that I am thinking about opening a business to advocate for these patients. I don't know what I would have done if it wasn't for my brother who was there for me when I had my stroke. I feel as if there aren't that many people willing to take care of these elderly patients and they don't have anyone to Advocate on their behalf and that is so sad to think that someone like my mother or my father would have to go through what I went through. The care is substandard and I wish there was an agency that I can complain to besides Medicare and Medicaid because you know that these complaints are going to get lost in the shuffle. I am so angry at this agency and at the indifference of their attitude towards the care that I received. It is a total disgrace.
holls ★★★★★ 2 months ago
This is literally the WORST visiting home nurse company I have ever experienced. Very disorganized! They need serious HELP with how they run their business. For whatever reason I had the misfortune of being placed with them while I am going through treatment and have a permacath in place. I have been dealing with these people for over 6 months and it's been horrible! I have plenty of experience dealing with at home care agencies. In fact, I have another company that comes to do the dressing change for my cath weekly! That nurse calls me the night before to tell me when they'll be coming, much like another company I had several years ago. I was told at my visit, when my next visit would be, and then called the night before to confirm and be given an estimated time. The nurses at this company NEVER inform me when they are coming, just call last minute, "Hey this is *****, are you home? I'm suppose to see you today. I'm on way there now, be there in 15 or 30 minutes." (Literally, how every conversation is). That's great in all, but I work part time, my schedule differs from week to week, and not to mention all of my doctors appointments. Receiving a call last minute by them and I am suppose to drop everything, rediculous! I complained to the visiting nurses, I've complained to the company no avail. THIS IS JUST HOW THIS HORRIBLE COMPANY WORKS. Also if you do not drop, whatever you may have going on at the time when you receive these last minute appointment phone calls, they like to threaten the patient (me), with the possibility of dis-enrollment! ?
Damaris Santos ★★★★★ 8 months ago
I am exercising my rights by expressing my experience with this company.Thank God this country allows people to have the freedom of speech. Therefore this company cannot retaliate or intimidate anyone. I have known this company for seven years, I have never dealt with a company so corrupt And disrespectful.This company is So unorganized everyone here makes there own Policies. They break the law on a everyday basis they don't treat their clients with dignity and respect. What is very concerning to me is the lack of Knowledge this company has!!!They have a disability coordinator who doesn't know the Term of Autism or mental disabilities!!! This individual should be terminated and Consider working in a correctional facility. Kathy Huse has discriminated my son Many times!!!My son has multiple disabilities Very chronic!!!On May 7,2018 Kathy Huse informed me,my son doesn't qualify for Additional homecare services because he Is not considered chronic.she informed me,my son needs to be bed bound to qualify for the additional hours I had requested!!!! This individual needs to verify her credentials In the field of disabilities.Everyone knows a mental disorder is considered a disability. Just because someone doesn't look physically disabled doesn't mean the person is not chronic!!!This individual is not a Doctor with A PhD to dictate or question a clients disability!!!My son has many endorsements that warrants his diagnosis!!!There are many Laws that protect children with disabilities!!! This company also bullies parents when they are the providers for their children.They don't provide to Husky,the accurate information about patients!!!They provide false information So my son looses his services!!!If you are a family member caring for your loved one, Please treat this company with tweezers and Remember the parent knows their child better than a stranger!!!children with special needs Deserve to live a happy life,all the services for The individual should be tailored to his needs. In all areas school support,Home support,Doctors,in order to maintain a heathy Productive life for your loved one. As the parent you have the right to disagree and make changes,to any service that is not the right fit.I hope this review helps parents who are struggling a similar situation.Thank you For reading.
stuff Antunes ★★★★★ 11 months ago
This is a great company to work for,staff are very professional and nice,they just need to pay the nurses and aids more money. Love this company.
James Crosby ★★★★★ a year ago
Worst Place I have ever seen. PLEASE DO NOT SEND YOUR FAMILY MEMBERS HERE!!! NEVER EVER!!!! THEY ARE AWFUL
Family Care Visiting Nurse & Home Care Agency Services
- Nursing Care
- Physical Therapy
- Occupational Therapy
- Speech Pathology
- Medical Social
- Home Health Aid
Medicare Evaluation of the Quality of Care
The quality of care given at Family Care Visiting Nurse & Home Care Agency is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info
Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was worse than expected.
|Begins Patient Care in Timely Manner:|
|Teaches Patients or Family About their Drugs:|
|Checks Patients Risk of Falling:|
|Checks Patient For Depression:|
|Checks on Patients Flu Shot:|
|Checks on Patients Pneumonia Shot:|
|Foot Care For Diabetes Patients:|
|Checks Patients For Pain:|
|Treats Patients Pain:|
|Treats Heart Failure Symptoms:|
|Took Doctor Ordered Action to Prevent Bed Sores:|
|Included Treatments to Prevent Bed Sores:|
|Checked Patients For the Risk of Bed Sores:|
|How Often Patients Improved Walking:|
|How Often Patients Improved Getting Out of Bed:|
|How Often Patients Improved Bathing:|
|How Often Patients Had Less Pain Moving Around:|
|How Often Patients Breathing Improved:|
|How Often Patients Wounds Healed After Operation:|
|How Often Patients Improved Taking Medication by Mouth:|
|How Often Patients Had to be Admitted to the Hospital:|
|How Often Patients Needed Urgent Care From the ER:|
Reviews from Patient Surveys
These Family Care Visiting Nurse & Home Care Agency reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Family Care Visiting Nurse & Home Care Agency to other home care agencies. More Info
|Home Health Team Gave Care in a Professional Way:|
|Communicated Well With them:|
|Discussed Medicines Pain & Home Safety:|
|Gave their Home Health Agency a Rating of 9 or 10:|
|Would Recommend the Home Health Agency to Friends & Family:|
Cities Served by Family Care Visiting Nurse & Home Care Agency
Family Care Visiting Nurse & Home Care Agency serves ZIP codes that encompass all or part of each of the cities listed below.
Beacon Falls, CT
Cos Cob, CT
East Haven, CT
New Britain, CT
New Canaan, CT
New Haven, CT
North Branford, CT
North Haven, CT
Old Greenwich, CT
West Haven, CT