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Family Care Visiting Nurse & Home Care Agency

  1. Home Health Care
  2. Connecticut
  3. Stratford Home Health Care Agencies
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Reviews
Overall Rating 2.5 / 5.0 ★★★★★

  • Romy Fleming ★★★★★ 5 months ago

    I have never experienced a more unprofessional place in all of my life. The staff missed 5 appointments in two and a half weeks. They're rude and absolutely unprofessional. They missed 5 appointments and 4 of those times didn't even have the decency to call me. I wouldn't recommend them if my mother was dying. And the worst part is there aren't many places that take Medicare and Medicaid and it makes it even worse for those people who don't have anywhere else to go. I am so motivated to change the narrative in this category that I am thinking about opening a business to advocate for these patients. I don't know what I would have done if it wasn't for my brother who was there for me when I had my stroke. I feel as if there aren't that many people willing to take care of these elderly patients and they don't have anyone to Advocate on their behalf and that is so sad to think that someone like my mother or my father would have to go through what I went through. The care is substandard and I wish there was an agency that I can complain to besides Medicare and Medicaid because you know that these complaints are going to get lost in the shuffle. I am so angry at this agency and at the indifference of their attitude towards the care that I received. It is a total disgrace.

  • Bobby Wright ★★★★★ 3 months ago

    I wonder how many people have been hospitalized or otherwise thrown into a crisis situation because of these people. We have a premature 6 week old with a handful of medical complications, and my fiance and I have a lot of questions and concerns about his health and well being. We met with one their nurses once, had questions about his condition, were told he was ok, and spent the night in the ER later that day. Since then, his nurse has scheduled a handful of appointments and never showed up. She tried to show up at 8 o'clock in the morning one day with a 10 minute notice. We called her supervisor to explain the situation and request a new nurse. After being reassigned, WE EXPERIENCED THE SAME TREATMENT. No call no show, no response when called, nothing. Absolutely unprofessional, and would not recommend to ANYONE who is need of a visiting nurses services

  • Kheyenne Young ★★★★★ 3 months ago

    This company is awful, they've made several appointments and have NEVER show up. Except once. Super unorganized.

  • karey stanziale ★★★★★ 2 weeks ago

    Incredibly rude staff. These fly by night operations are so pathetic. Don't even bother calling them.

  • Holly ★★★★★ 5 months ago

    This is literally the WORST visiting home nurse company I have ever experienced. Very disorganized! They need serious HELP with how they run their business. For whatever reason I had the misfortune of being placed with them while I am going through treatment and have a permacath in place. I have been dealing with these people for over 6 months and it's been horrible! I have plenty of experience dealing with at home care agencies. In fact, I have another company that comes to do the dressing change for my cath weekly! That nurse calls me the night before to tell me when they'll be coming, much like another company I had several years ago. I was told at my visit, when my next visit would be, and then called the night before to confirm and be given an estimated time. The nurses at this company NEVER inform me when they are coming, just call last minute, "Hey this is *****, are you home? I'm suppose to see you today. I'm on way there now, be there in 15 or 30 minutes." (Literally, how every conversation is). That's great in all, but I work part time, my schedule differs from week to week, and not to mention all of my doctors appointments. Receiving a call last minute by them and I am suppose to drop everything, rediculous! I complained to the visiting nurses, I've complained to the company no avail. THIS IS JUST HOW THIS HORRIBLE COMPANY WORKS. Also if you do not drop, whatever you may have going on at the time when you receive these last minute appointment phone calls, they like to threaten the patient (me), with the possibility of dis-enrollment! ?

Family Care Visiting Nurse & Home Care Agency Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Family Care Visiting Nurse & Home Care Agency is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was worse than expected.

Quality of Care:
This
Agency

CT
Begins Patient Care in Timely Manner:

86%

94%
Teaches Patients or Family About their Drugs:

86%

95%
Checks Patients Risk of Falling:

96%

99%
Checks Patient For Depression:

96%

96%
Checks on Patients Flu Shot:

60%

75%
Checks on Patients Pneumonia Shot:

56%

76%
Foot Care For Diabetes Patients:

96%

96%
Checks Patients For Pain:

74%

0%
Treats Patients Pain:

66%

0%
Treats Heart Failure Symptoms:

66%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

74%

0%
This
Agency

CT
Included Treatments to Prevent Bed Sores:

86%

0%
Checked Patients For the Risk of Bed Sores:

100%

0%
How Often Patients Improved Walking:

53%

54%
How Often Patients Improved Getting Out of Bed:

20%

16%
How Often Patients Improved Bathing:

16%

13%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

99%

85%
How Often Patients Improved Taking Medication by Mouth:

54%

45%
How Often Patients Had to be Admitted to the Hospital:

17%

15%
How Often Patients Needed Urgent Care From the ER:

15%

11%

Reviews from Patient Surveys

These Family Care Visiting Nurse & Home Care Agency reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Family Care Visiting Nurse & Home Care Agency to other home care agencies. More Info

Patient Surveys:
This
Agency

CT
Home Health Team Gave Care in a Professional Way:

84%

88%
Communicated Well With them:

80%

85%
Discussed Medicines Pain & Home Safety:

80%

83%
Gave their Home Health Agency a Rating of 9 or 10:

78%

84%
This
Agency

CT
Would Recommend the Home Health Agency to Friends & Family:

71%

80%
Completed Surveys:36815,917
Response Rate:

19%

28%

Cities Served by Family Care Visiting Nurse & Home Care Agency

Family Care Visiting Nurse & Home Care Agency serves ZIP codes that encompass all or part of each of the cities listed below.

Ansonia, CT
Beacon Falls, CT
Berlin, CT
Bethany, CT
Branford, CT
Bridgeport, CT
Bristol, CT
Cheshire, CT
Cobalt, CT
Cos Cob, CT
Cromwell, CT
Danbury, CT
Darien, CT
Derby, CT
Durham, CT
East Haven, CT
Easton, CT
Fairfield, CT
Greenwich, CT
Guilford, CT
Hamden, CT
Madison, CT
Meriden, CT
Middlebury, CT
Middletown, CT
Milford, CT
Monroe, CT
Naugatuck, CT
New Britain, CT
New Canaan, CT
New Haven, CT
Newtown, CT
North Branford, CT
North Haven, CT
Northford, CT
Norwalk, CT
Oakville, CT
Old Greenwich, CT
Orange, CT
Oxford, CT
Plainville, CT
Plantsville, CT
Poquonock, CT
Portland, CT
Prospect, CT
Redding, CT
Riverside, CT
Riverton, CT
Sandy Hook, CT
Seymour, CT
Shelton, CT
Southbury, CT
Southington, CT
Southport, CT
Stafford, CT
Stamford, CT
Stratford, CT
Terryville, CT
Trumbull, CT
Unionville, CT
Wallingford, CT
Waterbury, CT
Watertown, CT
West Haven, CT
Weston, CT
Westport, CT
Wilton, CT
Wolcott, CT
Woodbridge, CT
Woodbury, CT



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