Pediatric Services of America (Conn..)
Service Area for Pediatric Services of America (Conn..)
Overall Rating 2.0 / 5.0 ★★★★★
Courtney Cacchione★★★★★ 5 months ago
I am absolutely outraged. My son needs a nurse for school and we were using PSA healthcare in Stratford. I have to say all the nurses we have had were wonderful BUT the office is HORRIBLE. The scheduler and manager Nicole act like teenagers on the phone. The last 4 times my son had school a nurse has not showed up. He needs a nurse or he is not allowed to be in school. He has been in and out of the hospital lately and we cancelled the nurse for the day or the week as needed. However, they would send a nurse on days we called out and would not send nurses on days when we said we would be back at school. When we would call the agency and ask if the nurse was coming to school they would always say we never called them . Yesterday we spoke with them TWICE and they assured me there would be a nurse and that they would call the nurse again to confirm and yet again, no nurse this morning. When I called this morning they said they never told us a nurse would be at school this morning and that they no longer even have nursing coverage on Friday's. All the office does is LIE LIE LIE. If you care about your family member, I strongly suggest you find another agency that is more professional and reliable. The nurses were all lovely, so it's unfortunate the office is run so poorly.
latisa lawani★★★★★ a year ago