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Capitol View Home Health Care Agency

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Reviews
Overall Rating 1.0 / 5.0 ★★★★★

  • ★★★★★ 4 months ago

    I was with this agency for about 6 months. Initially, the care and communication was exceptional. As time went on though, my aide and I had a difference of opinion about whether or not she was truthful with me about a chain of events. Meanwhile, I thought nothing of the matter and assumed it would eventually blow over. Not only did that not happen; but as a result of our disagreement, she falsely accused me of sexual suggestive behaviors toward her. At which time, the agency conducted a three-day "investigation" during which they never spoke with me, nor anyone who could vouch for my character. Afterward they decided that their "investigation" yielded inconclusive results. The department of health subsequently determined that because of the nature of her accusations, that I could no longer have neither of my PCAs. They turned my life upside down, and never even did a thorough inspection of the facts. Adding insult to injury, one can surmise that the aforementioned aide is still employed by them. I say join this agency at your own risk, keep to yourself and protect your integrity. This agency is very lackadaisical with regard to the character and integrity of the individuals they choose to hire. If you can help it, look elsewhere.

  • ★★★★★ 6 months ago

    So after about a month of no work, and was told to call back everyday to see if something opened or became available. The staffing coordinator was instructed not to give me work. When contacting chain of command Karen Bush was just as nasty as Gracie Wes, Corporate failed to respond to the matter at hand. Karen Bush and Gracie Wes claimed to accept a resignation that I never gave them. This agency use to uphold some very high standards and at one time was considered the best. Personal and professional relationships can drain a business, and Gracie Wes is bad for this agency with her lying, callous manipulative, demeaning ways.

Capitol View Home Health Care Agency Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Capitol View Home Health Care Agency is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.

Quality of Care:
This
Agency

DC
Begins Patient Care in Timely Manner:

88%

82%
Teaches Patients or Family About their Drugs:

67%

84%
Checks Patients Risk of Falling:

89%

97%
Checks Patient For Depression:

90%

90%
Checks on Patients Flu Shot:

74%

62%
Checks on Patients Pneumonia Shot:

67%

64%
Foot Care For Diabetes Patients:n/a *

94%
Checks Patients For Pain:

60%

0%
Treats Patients Pain:

47%

0%
Treats Heart Failure Symptoms:

55%

0%
Took Doctor Ordered Action to Prevent Bed Sores:n/a *

0%
Included Treatments to Prevent Bed Sores:n/a *

0%
Checked Patients For the Risk of Bed Sores:n/a *

0%
This
Agency

DC
How Often Patients Improved Walking:

69%

58%
How Often Patients Improved Getting Out of Bed:

29%

13%
How Often Patients Improved Bathing:

8%

10%
How Often Patients Had Less Pain Moving Around:n/a *

0%
How Often Patients Breathing Improved:n/a *

0%
How Often Patients Wounds Healed After Operation:

0%

94%
How Often Patients Improved Taking Medication by Mouth:

0%

46%
How Often Patients Had to be Admitted to the Hospital:

21%

15%
How Often Patients Needed Urgent Care From the ER:

14%

11%
Pageviews Total:

15%

0%
Pageviews From Search Engines:

1%

0%
Pageviews From City Page:

0%

0%
Pageviews From Funnel:

0%

0%
* The number of patient episodes for this measure is too small to report.

Reviews from Patient Surveys

These Capitol View Home Health Care Agency reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Capitol View Home Health Care Agency to other home care agencies. More Info

Patient Surveys:
This
Agency

DC
Home Health Team Gave Care in a Professional Way:

90% *

84%
Communicated Well With them:

81% *

79%
Discussed Medicines Pain & Home Safety:

63% *

76%
Gave their Home Health Agency a Rating of 9 or 10:

72% *

77%
This
Agency

DC
Would Recommend the Home Health Agency to Friends & Family:

27% *

68%
Completed Surveys:10 *1,175
Response Rate:

29% *

22%
* Zero, or very few, patients met the surveys rules for inclusion. The scores shown, if any, reflect a very small number of surveys and may not accurately tell how an agency is doing.



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