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Premium Select Home Care

  1. Home Health Care
  2. Washington D.C.
  3. Washington Home Health Care Agencies
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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • k sharp ★★★★★ 3 months ago

    My mother has fallen with just about every aide they have sent her. She just fell again this past Sunday 6/17/18. A lot of time they are not paying attention, sleep or on their phones or computer. One day I went to my mother's house and found that the aide had taken my mother's cell phone charger from upstairs, unplugged the carbon monoxide detector to hook up her computer and phone in the living room. When I came in the first thing she said was "hi, what's the password to the wifi?". One lady was argumentative with mother, walked around barefoot and always put her feet on her sofa...When she would go to sleep! I could fill this page up with problems. No matter how my mother tries to explain to them how she would prefer something they still do it their own way..."this is how we do it in Africa" Cooking is out of the question. They have burned up my mother's expensive pots and pans. My neighbor and I prepare cooked food so it only has to be warmed up. They constantly destroy the food in the microwave because they won't listen. For most of them it's just a job. For a very small few, they have chosen this profession because they care and want to help those in need. These are the only ones I believe should be caring for the elderly or anybody. One reviewer mentioned vetting? From what I'm told from the aides they just sign on and if available go out the same day. You would think there would be at least a six month program of schooling in domestic chores and a passing grade before entering the health care field.

  • zunai andre ★★★★★ 3 months ago

    Nobody is perfect,but premium select has come from long ways and finally got on the boat with other agencies.Now we have enough office team ,with new added professionals,and everyone of the doing Great in their position.And WOW,was I supriced to learn that the OVERTIME is being paid according to the overtime rules?I am impressed.Way to go Team Premium Select,this is how you keep employees doing the good job out there.

  • S Renea ★★★★★ 6 months ago

    I am extremely disappointed and disturbed by the care Premium Select has provided to my mother. If you make the career decision to care for those individuals who cannot care for themselves, you should be 100% committed to your patient and treat them the way you would want your mother or father to be treated. We have dealt with caretakers who have attitudes, fuss at other family members, and are even argumentative. On the weekends, I have even witnessed caretakers FALLING ASLEEP while they're supposed to be supervising my mother. It is appalling to me that they think this type of behavior is okay. Especially with someone who's condition is unpredictable and can cause life-threatening issues like respitarory failure or choking. The unprofessionalism of Premium Select Home Care is baffling. There seems to be an issue with every new caretaker they send, and I question their vetting system when picking their employees. Unfortunately, we can't afford to switch companies because it would leave my mother without an aide and I live too far to help my family care for her during the week while others in the household work. But if we could, the peace of mind, knowing my mom is being properly cared for while I'm not there, would definitely be worth it in the long run.

  • Jean Towers ★★★★★ 2 months ago

    Owner doesn't not care about employees . She is simply rude . I would not recommend this company . If the owner is unprofessional how she can she possibly lead a team if she does not possess these certain skills

  • Marnecie Gorham ★★★★★ a year ago

    Professional and very efficient, with clients and their staff! Quality care, and passionate employees!

Premium Select Home Care Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Premium Select Home Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was better than expected and the number that went to the ER without being re-admitted was the same as expected.

Quality of Care:
This
Agency

DC
Begins Patient Care in Timely Manner:

73%

83%
Teaches Patients or Family About their Drugs:

79%

84%
Checks Patients Risk of Falling:

93%

97%
Checks Patient For Depression:

75%

88%
Checks on Patients Flu Shot:

32%

63%
Checks on Patients Pneumonia Shot:

62%

76%
Foot Care For Diabetes Patients:

96%

96%
Checks Patients For Pain:

65%

0%
Treats Patients Pain:

51%

0%
Treats Heart Failure Symptoms:

65%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

67%

0%
This
Agency

DC
Included Treatments to Prevent Bed Sores:

75%

0%
Checked Patients For the Risk of Bed Sores:n/a *

0%
How Often Patients Improved Walking:

67%

59%
How Often Patients Improved Getting Out of Bed:

11%

13%
How Often Patients Improved Bathing:

22%

12%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

0%

94%
How Often Patients Improved Taking Medication by Mouth:

58%

53%
How Often Patients Had to be Admitted to the Hospital:

3%

14%
How Often Patients Needed Urgent Care From the ER:

10%

11%
* The number of patient episodes for this measure is too small to report.

Reviews from Patient Surveys

These Premium Select Home Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Premium Select Home Care to other home care agencies. More Info

Patient Surveys:
This
Agency

DC
Home Health Team Gave Care in a Professional Way:

70% *

84%
Communicated Well With them:

69% *

80%
Discussed Medicines Pain & Home Safety:

85% *

76%
Gave their Home Health Agency a Rating of 9 or 10:

68% *

76%
This
Agency

DC
Would Recommend the Home Health Agency to Friends & Family:

53% *

64%
Completed Surveys:29 *1,194
Response Rate:

21% *

21%
* Fewer than 100 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing.



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