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Apria Health Care

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Reviews
Overall Rating 1.4 / 5.0 ★★★★★

  • ★★★★★ a month ago

    I recently switched to Apria because Respira stop carrying my CPAP supplies and I received my first order about a month ago. I was supposed to get Large Dreamwear nasal pillows and instead got Medium. I spent a lot of time with customer service trying to explain this problem but they seem pretty clueless as to what I was talking about. They said things like "well it says large on the invoice". Eventually someone understood and said that they would have new ones sent out within 2 weeks, yes two weeks. No sense of urgency whatsoever. And they said to hold onto the current ones I had until I got someone to contact me about where to send them back to. Well it's been 2 weeks and, surprise surprise, I haven't gotten a call about returning the old pillows and I haven't received the new ones yet. I will be switching companies as soon as I can to some other company, I don't care who just as long as it's not this company. I hope they go out of business.

  • ★★★★★ 2 months ago

    Do yourself a favor and listen to these reviews. I thought, " it can't be THAT bad". Oh yes it can. I have been dealing with Apria for 3 months now... I finally cancelled my order because of their incompetence. A company like this does not deserve your business. Go elsewhere!!!

  • ★★★★★ 5 months ago

    There is no sense of urgency with these people. I called because my Cpap machine shorted out on me and needed someone to come out and fix or replace it. They told me I'd have somebody come out that day and I'd receive a call shortly after the initial phone call. 6 hours pass and no call from a tech. So I call back and they just tell me the order has been placed and tell me to have a nice day. 5 more hours pass and still nobody is out here. Hello this is a medical emergency. I cannot sleep without my machine and no one has contacted me as of yet. Every time I call these people I have to wait 30-50 minutes for someone to answer me and then to just hang up like it's no big deal really pisses me off. My dad uses Aeroflow and they are prompt and are on top of things. I'm switching companies tomorrow.

  • ★★★★★ 3 weeks ago

    Don't bother calling. When I first contacted them was to find out where to fax my prescription, well it turns out they gave me the wrong fax number and now I have no clue where my personal information when to. It's been a nightmare ever since.

  • ★★★★★ a year ago

    This is the most pathetically run organization I have ever been forced to deal with. When I first got my CPAP machine, I gave them my insurance card and authorized them to charge my flexible spending card for the deductible. They billed the initial charges correctly, but then decided to bill a different Blue Cross group for subsequent charges. Since I did not have coverage with the other Blue Cross, they denied coverage, and Apria started billing the whole amount to my Flex Card. It took over a year, and an incredible amount of time & effort on my part (and multiple conference calls with both Apria and my Blue Cross provider) to get it moderately close to sorted out. It never did get resolved entirely. These people are the most clueless "customer service" reps on the planet. Now, over a year later, I needed supplies (I couldn't bear dealing with Apria until now), so I went in for a mask fitting, and the technician helped me pick out a different mask. She "ordered" the supplies for me, and after two weeks of waiting, I decided to call Apria to find out what the status of the order is. Apparently, there is NO order. Again, they've dropped the ball, and even though they recognize it, they will not do anything other than process the order through their normal channels, so I must wait at least 7-10 more days to get my supplies. I hope that you who read this will look into the possibility of getting your CPAP supplies from a different vendor. As soon as I finish writing this, I will be consulting my insurance provider to see if there is an alternate source available to me.




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