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Matrix Home Care

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  3. Florida (FL)
  4. Boca Raton
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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • ★★★★★ 9 months ago

    I was discharged from the hospital 2 days ago (Wednesday) & was told someone would call me from this center on Thursday to have an aide set a time to come out to my home to change out my bandages & wound vac machine for Friday. Since I have not heard from anyone I called first thing this morning to find out a status on a time frame & the lady who answered the phone was rude & stated they refused to take my case. Without any explanation as to why I hung up & contacted Care Centrix, the company who referred me to them. While on the phone with Care Centrix they themselves contacted Matrix to find out what was going on & they were advised that they had no one available to come out to my home until Tuesday but I needed to call them back to schedule a time. Again I called Matrix & once again the lady who answered was extremely rude & stated they did not accept my case. I advised her that a representative from Care Centrix just spoke with someone from their office & was told they didn't have someone available until Tuesday so I was just calling to set a time. Again the woman stated "We are not taking your case" & hung up. You would think a center like this would have decent customer service since they are assisting people who NEED help. All I simply wanted was to find out when someone was going to be coming to my home to help me due to a severe motorcycle accident I was in.

  • ★★★★★ a year ago

Matrix Home Care Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Matrix Home Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was not available and the number that went to the ER without being re-admitted was not available.

Quality of Care:
This
Agency

FL
Begins Patient Care in Timely Manner:

89%

94%
Teaches Patients or Family About their Drugs:

81%

96%
Checks Patients Risk of Falling:

98%

99%
Checks Patient For Depression:

98%

98%
Checks on Patients Flu Shot:

68%

64%
Checks on Patients Pneumonia Shot:

60%

63%
Foot Care For Diabetes Patients:n/a *

94%
Checks Patients For Pain:

62%

0%
Treats Patients Pain:

58%

0%
Treats Heart Failure Symptoms:

57%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

68%

0%
Included Treatments to Prevent Bed Sores:

71%

0%
Checked Patients For the Risk of Bed Sores:n/a *

0%
This
Agency

FL
How Often Patients Improved Walking:

50%

53%
How Often Patients Improved Getting Out of Bed:n/a *

15%
How Often Patients Improved Bathing:n/a *

9%
How Often Patients Had Less Pain Moving Around:n/a **

0%
How Often Patients Breathing Improved:n/a **

0%
How Often Patients Wounds Healed After Operation:

0%

79%
How Often Patients Improved Taking Medication by Mouth:

0%

47%
How Often Patients Had to be Admitted to the Hospital:

0%

15%
How Often Patients Needed Urgent Care From the ER:

0%

9%
Pageviews Total:

9%

0%
Pageviews From Search Engines:

2%

0%
Pageviews From City Page:

0%

0%
Pageviews From Funnel:

0%

0%
* The number of patient episodes for this measure is too small to report.
** This measure currently does not have data or provider has been certified/recertified for less than 6 months.

Reviews from Patient Surveys

These Matrix Home Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Matrix Home Care to other home care agencies. More Info

Patient Surveys:
This
Agency

FL
Home Health Team Gave Care in a Professional Way:

87% *

88%
Communicated Well With them:

84% *

85%
Discussed Medicines Pain & Home Safety:

55% *

81%
Gave their Home Health Agency a Rating of 9 or 10:

66% *

84%
This
Agency

FL
Would Recommend the Home Health Agency to Friends & Family:

62% *

78%
Completed Surveys:15 *90,425
Response Rate:

31% *

28%
* Fewer than 100 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing.

Cities Served by Matrix Home Care

Matrix Home Care serves ZIP codes that encompass all or part of each of the cities listed below.

Belle Glade, FL
Boca Raton, FL
Boynton Beach, FL
Delray Beach, FL
Fort Pierce, FL
Hobe Sound, FL
Jensen Beach, FL
Jupiter, FL
Lake Worth, FL
Loxahatchee, FL
North Palm Beach, FL
Palm Beach, FL
Palm Beach Gardens, FL
Palm City, FL
Port Saint Lucie, FL
Stuart, FL
Vero Beach, FL
Wellington, FL
West Palm Beach, FL



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