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Healthmark Home Health Agency

  1. Home Health Care
  2. Florida
  3. Defuniak Springs Home Health Care Agencies
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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • Rachel Rich ★★★★★ a week ago

    I was at the clinic across the driveway from the hospital on a Friday. I was told I had a double ear infection and was given 2 shots and 2 scripts. Two days later my face is swollen and I am in lots of pain. I can hardly swallow, talk, or eat. I go to the ER and as I am being assessed by an RN she proceeds to ask me what I think they could do to help me! I am thinking are you kidding me did you just ask me that question?? I told her I wanted her to do her job and treat me!!! She rudely tells me to follow her and sit in the chair in the room because clearly it would be too much trouble if I laid on the bed for her to change the sheets. I wait for the doctor to come in and he examines me. He tells me my ear looks good but he thinks I have mumps based on the symptoms and the way my face looks. He tells me there is nothing he can do but manage the symptoms. I am good with that and understand mumps is a virus. I am explaining to him how painful it is to talk, swallow, and how I haven't slept in days because of the throbbing pain. I have used ice packs for the swelling in my face, and have taken Tylenol and Advil for the pain. He told me to just take the Advil and he will give me a mild sedative to help. He then stated he would give me a different antibiotic to help as well....knowing mumps are a virus and antibiotics won't help. The next thing I know I am being handed my discharges papers, only to see antibiotic is all he gave me because he was too distracted about the tv's being messed up and he couldn't watch his football game. I am sorry but patients come first and while I am not dying I am in lots of pain from whatever it is I have. Patients should come first and be treated with the utmost respect no matter if you feel they are sick! This hospital needs to get it together!!! I will NEVER be back nor will I take any of my family members there!!!!

  • Robert Nelson ★★★★★ 6 months ago

    Keeping in mind they are a hospital so things are already stressful and worrisome. A family member was taken there recently due to a major health event. The people at the facility were as professional as any I have ever dealt with. We were kept informed as things progressed. Asked questions trying to determine what was going on while listening too us even when we did not know all the answers. Everyone was extremely caring and went to extraordinary measures to keep us informed. We came in at the same time that three other ambulances had brought in patients. A steady stream of patients were also coming in the door. I really can not imagine what it would be like for the area without the facility. While they are not a trauma center, for what they do, they are doing a darn fine job of it and I am glad the service is available. I know some were upset about wait times, but medical care is administered as it should be, in priority of need, not arrival. And since ours was one of urgent need, I was glad that is the way it is done.

  • Krystal Orlando ★★★★★ 3 months ago

    I brought my six year old daughter in after picking her up from school with a sudden high fever and vomiting. When we arrived to the ER she was losing consciousness. In a moment of extreme fear and uncertainty, Dr. Quinones, and nurses Dexter and Beth sprung into action. They were fast on their feet, and calling out orders that were executed quickly and efficiently. Within an hour they had her fever down and she regained consciousness. I could feel their relief along with my own. Too often medical professionals are detached emotionally and you feel as if you're in the presence of strangers. This was not my experience with this group of excellent people. Although they remained professional, I could feel their genuine care and concern. It made a world of difference and I'm forever grateful.

  • Amie Kreger ★★★★★ a month ago

    I have never had such a bad hospital experience left here last week aftet they told me i had no pinched nerve at c6 and c7 so i left and went home, woke up this am no feeling in my left arm and the disc is literally deteriorating betweeen c6 and c7 and i may need surgery NEXT week! This hospital and staff need to be sued or just closed down you are literally causing life threaten problems because you tell people nothing is wrong, let me add that a friend went here was told they had a URI and it was pneumonia!

  • Tamara Pearmine ★★★★★ 3 months ago

    rhank you for your quick and friendly service while visiting my mom from Portland, Oregon. You were a true life saver ?? not even close to the other experiences I read on here. Keep up the good work!

Healthmark Home Health Agency Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Healthmark Home Health Agency is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was worse than expected.

Quality of Care:
This
Agency

FL
Begins Patient Care in Timely Manner:

92%

95%
Teaches Patients or Family About their Drugs:

99%

97%
Checks Patients Risk of Falling:

100%

100%
Checks Patient For Depression:

98%

98%
Checks on Patients Flu Shot:

48%

68%
Checks on Patients Pneumonia Shot:

66%

68%
Foot Care For Diabetes Patients:

98%

96%
Checks Patients For Pain:

66%

0%
Treats Patients Pain:

42%

0%
Treats Heart Failure Symptoms:

61%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

56%

0%
This
Agency

FL
Included Treatments to Prevent Bed Sores:

37%

0%
Checked Patients For the Risk of Bed Sores:n/a *

0%
How Often Patients Improved Walking:

27%

59%
How Often Patients Improved Getting Out of Bed:

19%

15%
How Often Patients Improved Bathing:

27%

10%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

0%

77%
How Often Patients Improved Taking Medication by Mouth:

0%

46%
How Often Patients Had to be Admitted to the Hospital:

16%

14%
How Often Patients Needed Urgent Care From the ER:

18%

9%
* The number of patient episodes for this measure is too small to report.

Reviews from Patient Surveys

These Healthmark Home Health Agency reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Healthmark Home Health Agency to other home care agencies. More Info

Patient Surveys:
This
Agency

FL
Home Health Team Gave Care in a Professional Way:

94% *

88%
Communicated Well With them:

93% *

85%
Discussed Medicines Pain & Home Safety:

78% *

81%
Gave their Home Health Agency a Rating of 9 or 10:

90% *

83%
This
Agency

FL
Would Recommend the Home Health Agency to Friends & Family:

84% *

78%
Completed Surveys:18 *92,720
Response Rate:

26% *

28%
* Fewer than 100 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing.

Cities Served by Healthmark Home Health Agency

Healthmark Home Health Agency serves ZIP codes that encompass all or part of each of the cities listed below.

Crestview, FL
Defuniak Springs, FL
Freeport, FL
Laurel Hill, FL
Paxton, FL
Ponce De Leon, FL
Santa Rosa Beach, FL
Vernon, FL
Westville, FL



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