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Healthmark Home Health Agency

  1. Home Health Care
  2. Florida
  3. Defuniak Springs Home Health Care Agencies
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Reviews
Overall Rating 1.9 / 5.0 ★★★★★

  • Robert Nelson ★★★★★ 2 months ago

    Keeping in mind they are a hospital so things are already stressful and worrisome. A family member was taken there recently due to a major health event. The people at the facility were as professional as any I have ever dealt with. We were kept informed as things progressed. Asked questions trying to determine what was going on while listening too us even when we did not know all the answers. Everyone was extremely caring and went to extraordinary measures to keep us informed. We came in at the same time that three other ambulances had brought in patients. A steady stream of patients were also coming in the door. I really can not imagine what it would be like for the area without the facility. While they are not a trauma center, for what they do, they are doing a darn fine job of it and I am glad the service is available. I know some were upset about wait times, but medical care is administered as it should be, in priority of need, not arrival. And since ours was one of urgent need, I was glad that is the way it is done.

  • Tamara Pearmine ★★★★★ a week ago

    rhank you for your quick and friendly service while visiting my mom from Portland, Oregon. You were a true life saver ?? not even close to the other experiences I read on here. Keep up the good work!

  • Carla Grahl ★★★★★ a month ago

    Professional staff. Very helpful and knowledgeable. Great rural area hospital!

  • Kalila DuToit ★★★★★ a month ago

    I was in a motorcycle accident, I was told it "wasn't an emergency" because I did not call an ambulance. They did told me I should have came immediately after it happened or gone to the walk in clinic the next morning. Everyone was super rude and rough with me. I've never been treated this poorly anywhere before.

  • Rebekah eastlack ★★★★★ 5 months ago

    I wouldn't even give it a Star!!! My son was in a car accident, and the windshield got him. This happened on February 4 2018 at 2 am. He was sent there by ambulance and had to have stitches on his forehead, eyelid, cheek and staples behind his ear. While I was puking in there bathroom from stress, they were sewing him up and apparently sowed up over pieces of glass, not shards, but literally chunks of windshield glass. Of course we didn't know it at the time. He received antibiotics and when he went back 10 days later to get stitches and staples removed. They oh it looks good , just infected. So they prescribed him a different antibiotic and cream. My son being the boy he is felt something under his cheek and pressed on it and a chunk of glass came out. So then his forehead felt lumpy and what do you know a bigger chunk of glass!! Are you serious. Supposedly the surgeon is the main surgeon for the entire hospital. Come to think of it I saw no iodine on his face just blood. They never cleaned out his wounds. How can you even call yourself a doctor. Will never be back but just to show you what he got out of his face.

Healthmark Home Health Agency Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Healthmark Home Health Agency is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was worse than expected.

Quality of Care:
This
Agency

FL
Begins Patient Care in Timely Manner:

92%

95%
Teaches Patients or Family About their Drugs:

99%

97%
Checks Patients Risk of Falling:

100%

100%
Checks Patient For Depression:

98%

98%
Checks on Patients Flu Shot:

48%

68%
Checks on Patients Pneumonia Shot:

66%

68%
Foot Care For Diabetes Patients:

98%

96%
Checks Patients For Pain:

66%

0%
Treats Patients Pain:

42%

0%
Treats Heart Failure Symptoms:

61%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

56%

0%
This
Agency

FL
Included Treatments to Prevent Bed Sores:

37%

0%
Checked Patients For the Risk of Bed Sores:n/a *

0%
How Often Patients Improved Walking:

27%

59%
How Often Patients Improved Getting Out of Bed:

19%

15%
How Often Patients Improved Bathing:

27%

10%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

0%

77%
How Often Patients Improved Taking Medication by Mouth:

0%

46%
How Often Patients Had to be Admitted to the Hospital:

16%

14%
How Often Patients Needed Urgent Care From the ER:

18%

9%
* The number of patient episodes for this measure is too small to report.

Reviews from Patient Surveys

These Healthmark Home Health Agency reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Healthmark Home Health Agency to other home care agencies. More Info

Patient Surveys:
This
Agency

FL
Home Health Team Gave Care in a Professional Way:

94% *

88%
Communicated Well With them:

93% *

85%
Discussed Medicines Pain & Home Safety:

78% *

81%
Gave their Home Health Agency a Rating of 9 or 10:

90% *

83%
This
Agency

FL
Would Recommend the Home Health Agency to Friends & Family:

84% *

78%
Completed Surveys:18 *92,720
Response Rate:

26% *

28%
* Fewer than 100 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing.

Cities Served by Healthmark Home Health Agency

Healthmark Home Health Agency serves ZIP codes that encompass all or part of each of the cities listed below.

Crestview, FL
Defuniak Springs, FL
Freeport, FL
Laurel Hill, FL
Paxton, FL
Ponce De Leon, FL
Santa Rosa Beach, FL
Vernon, FL
Westville, FL



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