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Delray Medical Center

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Overall Rating 2.5 / 5.0 ★★★★★

  • ★★★★★ 2 months ago

    My mom went for knee replacement surgery - the doctor and surgery were great. However, the care in the hospital was very poor. The orthopedics unit is a beautiful new building, and the R.N.'s actually all seemed very nice however there is very poor communication amongst nurses and aids. My mom had no idea what the plan was for her care, she received a phone call on her last day there saying a bunch of medical equipment including a bed would be delivered to her house, however she had no idea if her insurance was covering it and she had not made plans to order this equipment, the hospital just ordered it apparently and had not informed her of the plan. She also didn't know about a nurse that would be coming to her home until 5 minutes before she left the hospital. During her stay in hospital she used the bathroom in a pan and a portable toilet and the nurse aid would not empty it right away many times but leave it sitting out. They never threw away any of her food trays or trash sitting around unless asked. They would take very long to come to her room on a number of occasions to help her go to the bathroom, in one instance a half hour and she wet herself and was crying (I wasn't there at the time but she told me about it and I was upset!). Also many times they would say they were going to do something and didn't do it, such as getting her compression socks - recommended by the nurse but she apparently forgot because my mom didn't get them. Overall it left her with a feeling of neglect, which is the last thing you want to feel after being physically impaired and needing help. She was not needy, the only thing she asked for was help with the bathroom. I just thought it was appalling that I had to clean up all of her food trash and pour her water etc. because they didn't offer. There are basics of care - and Delray medical center do not get it right!

  • ★★★★★ 2 months ago

    Upon entering the hospital I was greeted by desk clerk. I gave my sister's name and room number and was told she was not here and clerk said he could find no one by that name. My mom said that's not true I'm visiting her now as she stood next to me. The other clerk said who is the person she is looking for he referred to my sister as this one. He would not give me eye contact and he and the other clerk continued to speak about my sister as if I weren't present with the "this one". The Comments In that very moment hurt my feelings. I am here not on leisure but out of family tragedy. I would advise the clerk's to be more courteous of families visiting. It's called RESPECT & DECENCY FIND IT. I'M VERY UNHAPPY WITH THE TREATMENT UPON ARRIVAL.

  • ★★★★★ 4 months ago

    My wife was transferred to ICU, where she had the most wonderful care. The nurse had only three beds to care for, and the staff was most attentive as were the medical staff. She was there for a week, then spend only 11 hours in Hospice where she died, peacefully. She was shown respect while there and the intensivist did everything possible. A family member was at her side for 12 hours a day. Thank you!

  • ★★★★★ 5 months ago

    My grandmother suffered a stroke in October 2016. The Delray Hospital's staff saved her life. Sadly, my grandmother returned to the Emergency Room last Friday. She was admitted quickly. The methods of diagnosis were very thorough. The staff was courteous and very professional at all times. My grandmother is still there, in CCU, but I know that they are doing their best to her. Thanks for everything!

  • ★★★★★ 2 months ago

    The ICU and its staff are marginal at best. Doctors on staff are good. Better care is in the regular hospital rooms.

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