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Surf Drug & Medical

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  3. Florida (FL)
  4. Miami Beach
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Reviews
Overall Rating 5.0 / 5.0 ★★★★★

  • ★★★★★ a year ago

    Only giving it 5 stars so this comment shows. I placed a gait trainer order with them on the first week of august with all the papers signed and ready to be sent to the insurance. Only to find out a month later they still hadn't faxed the papers to the insurance after i called my son's insurance to check on the status of approval. THEY HAD NOTHING FROM SURFMED. I contacted Christy the lady who was doing all the paperwork and it took 2 days later of me and the insurance calling her to fax them the papers. Fast forward to oct 20 i call the insurance and they had approved the gait trainer on oct 15. I call Christy on the 20th and leave a message saying this. On the 21st i called back and she said she had received the approval on the 20th. Really???!!!! It is Oct 28th and have called her 4 days in a row, left 3 messages and she has NOT called me back. Finally a lady from the front desk answered my question that Christy had ordered the gait trainer a week ago which at this point i dont believe. No specific date of the order was given to me. I am in utter disbelief that a person who gets paid to do such job doesnt do it, plus i have to call every day to get her to do her job. Lady im not calling for a hair appointment or because you owe me money. IM CALLING BECAUSE MY SON WHO CANNOT WALK NEEDS THIS GAIT TRAINER. Disgusting. Never using this company again!

  • ★★★★★ 2 years ago

    Personal muy amable... y le encuentran el mejor producto y la mejor accesoria




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