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Home Bound Care

  1. Home Health Care
  2. Florida
  3. Miami Home Health Care Agencies
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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • Sheila Krapes ★★★★★ a week ago

    The worst service ever in my 53 years of life the people are incompetent and the nurses come at all hours no schedules and they don't always answer a call from you. Would advise not to use this service. The people answering the phone don't even speak proper English and are condescending. Horrible.

  • Kimberly Roberts ★★★★★ 2 months ago

    My mom was assigned to this agency they went over And beyond to render great service for my mom..

  • Cristina Litvin ★★★★★ 7 months ago

    This company is unbelievably terrible. We were supposed to get a nurse twice a day to administer intravenous medication. Three days after the care started the nurse started complaining about how busy he his and coming at odd hours. Giving the medication 7 hrs apart (it's supposed to be every 12 hrs) because he is so busy he can't come at any other time. So I start giving my mom her medication. Six days later her pick line started looking a little ratty so I texted the nurse and asked him if he could come that evening, also because my husband and I were going out on a date night for the first time in 4 weeks. The nurse said he could come to fix the line but could not administer the medication that he is supposed to administering twice a day. I called the office and the woman who answered the phone clearly came from a place of no, being rude to the point that I lost it. When she called back she asked me if "we could have a conversation now"... her tone was thick with sarcasm. Having been in customer service my whole life I was shocked. This company needs to train their employees, if she would have said I'm sorry we got off on the wrong foot, how can we fix this, I would not be writing this review

  • Lisa mattson ★★★★★ 5 months ago

    This company is awful. Very unprofessional! My son had surgery on his leg and was discharged from the hospital on a Saturday. Home Bound was supposed to come change the bandages. They didn't show up until Tuesday and the nurse that came did not have any supplies! Not a piece of tape, a band aid, nothing. 8 days later they called to see if someone could come out again. I told them no thanks. VERY UNPROFESSIONAL!! Don't use this company. The sad part is this is the company that Better Health Insurance Co uses. We need to change this system.

  • ray ray ★★★★★ 7 months ago

    I just recently had spinal surgery they suggested this nursing place for my nurse they showed up in the afternoon on the Tuesday we made arrangements for Thursday at 1:30 every two days Thursday came around nobody showed up I spoke with them twice twice I was told they would get the nurse to contact me finally at 7:30 at night I still had not heard from them Friday morning I call them same response from the coordinator Alma again I was told I would be call back Today is Friday at 10:15 AM still have not heard from him down care this is a terrible way to do business if you were up to me they should be out of business a phone call would've been greatly appreciated and would've gone a long way I do not recommend these people to anyone I had to call my doctor and have my doctor try to contact them Still waiting for a response

Home Bound Care Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Home Bound Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was better than expected and the number that went to the ER without being re-admitted was the same as expected.

This
Agency

FL
Begins Patient Care in Timely Manner:n/a *

95%
Teaches Patients or Family About their Drugs:n/a *

97%
Checks Patients Risk of Falling:n/a *

100%
Checks Patient For Depression:n/a *

98%
Checks on Patients Flu Shot:n/a *

68%
Checks on Patients Pneumonia Shot:n/a *

68%
Foot Care For Diabetes Patients:n/a *

96%
Checks Patients For Pain:n/a *

0%
Treats Patients Pain:n/a *

0%
Treats Heart Failure Symptoms:n/a *

0%
Took Doctor Ordered Action to Prevent Bed Sores:n/a *

0%
This
Agency

FL
Included Treatments to Prevent Bed Sores:n/a *

0%
Checked Patients For the Risk of Bed Sores:n/a *

0%
How Often Patients Improved Walking:n/a *

59%
How Often Patients Improved Getting Out of Bed:n/a *

15%
How Often Patients Improved Bathing:n/a *

10%
How Often Patients Had Less Pain Moving Around:n/a **

0%
How Often Patients Breathing Improved:n/a **

0%
How Often Patients Wounds Healed After Operation:

0%

77%
How Often Patients Improved Taking Medication by Mouth:

0%

46%
How Often Patients Had to be Admitted to the Hospital:

0%

14%
How Often Patients Needed Urgent Care From the ER:

0%

9%
* This measure currently does not have data or provider has been certified/recertified for less than 6 months.
** The number of patient episodes for this measure is too small to report.

Reviews from Patient Surveys

These Home Bound Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Home Bound Care to other home care agencies. More Info

Patient Surveys:
This
Agency

FL
Home Health Team Gave Care in a Professional Way:n/a *

88%
Communicated Well With them:n/a *

85%
Discussed Medicines Pain & Home Safety:n/a *

81%
Gave their Home Health Agency a Rating of 9 or 10:n/a *

83%
This
Agency

FL
Would Recommend the Home Health Agency to Friends & Family:n/a *

78%
Completed Surveys:n/a *92,720
Response Rate:n/a *

28%
* No survey results are available for this period.

Cities Served by Home Bound Care

Home Bound Care serves ZIP codes that encompass all or part of each of the cities listed below.

Hialeah, FL
Hollywood, FL
Miami, FL
Miami Beach, FL
Miami Gardens, FL
North Miami Beach, FL
Opa Locka, FL



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