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United Home Care Services

  1. Home Health Care
  2. Florida
  3. Miami Home Health Care Agencies
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Overall Rating 3.7 / 5.0 ★★★★★

  • Grizel Zabala ★★★★★ a month ago

    Do not sign up with this agency. They are incompetent and unprofessional. They leave you without the services needed. My mother has been through at least 16 different ahas in the past 2 yrs. None stays!!! And then they tell u they have no one to cover for them. But of course! Medicare is paying them, so they dont give Sh....I have tons of stories I can let those poor elderly know. UNITED HOME CARE as far as i can say and witnessed rating wise maybe a 1. My mother is 94 yrs old and I am her caregiver. Do not trust them.

  • SANTACLARA68 ★★★★★ 7 months ago

    No respect for the employees. Aides are paid at the ridiculous rate of $9.15 an hour minus deductions. A company ran by the same mummies, under the same laws as decades ago. Caregivers. Do you expect an excellent service from the aides being paid at such miserable rate? A little bit of common sense would answer this question. Gift baskets used to be full of confetti, with two pencils, an eraser, and a couple of sticky notes stacks.

  • Matthew Star ★★★★★ 8 months ago

    Very unprofessional. Have complained to the program director numerous times about the aide not coming to bath my mother. 1 time the aide didn't come because it was her birthday. Do your self a favor and learn from my mistake. Stay away from United Home Care!

  • Francine Tegzes ★★★★★ 9 months ago

    One star since the program will not allow you to post without at least one star... they actually deserve NEGATIVE 100 stars.. WARNING ----Do not use this agency you will regret the time you waste having them perform what little tasks they decide they will complete. This agency and particularly Arcelysis (the case manager) and Mirna (the HCA they assigned) decide when, what and how the job will be completed. Here are a few examples of poor service this organization provided: The HCA decided on the days and time, she refused to allocate the 33 hours rationally - she loaded the hours onto 6 days and 1 day was only 1 hour... : the HCA was assigned to another person in the early morning and late afternoon and billed our account for her traveling from job to job and then back in the afternoon: the HCA was told to only take instructions from the main caretaker - not the other person the caretaker also supports but the HCA refused to follow directions nor communicate with the person in charge; HCA allowed patient to eat in bed, not bathe, use the bed as the toilet, not sanitize the floor, etc The HCA tolerated this behavior so she, the HCA could study for another position during the day; the HCA was encouraging and participating in keeping these and many other "favors" so she the HCA could do what she wanted during the day - not what was best for the patient nor what she was hired to do. Near the end of this very unsatisfactory relationship -- the primary caretaker had to go to the residence- most of the time the HCA was outside talking on her cellphone When I would call Areclysis -- she would just tell me that she would speak with the HCA... but nothing ever improved. Finally I spoke directly to the HCA with the patient present -- when the patient tells me about the HCA arriving at 9:30am vs 9am.. the HCA states " since you ratted on me - I am going to rat on you" and proceeded to tell all the bad and unacceptable behaviors that she allowed form the patient. After 3 weeks the HCA - quit this assignment - with no notice. The HCA told her buddy at the residence that she quit since she was not happy any longer since the rules made the patient unhappy.... the agency contacted me -- but stated they did not have ay person who would travel south nor did anyone that spoke english...This agency from the beginning did not comply with details nor instructions and stated they did not have many English speaking HCA's... I should have realized that was an indication of their service and ability... AGAIN DO NOT RETAUN THIS AGENCY. If you do ..... You have been warned...

  • Ivette Muniz ★★★★★ a year ago

    Love this Company! They value each and every customers and try to accommodate to their financial needs as a family entirely. They not only treat them with respect but they treat them as family of their own. I am proud to work for them, i work behind the scenes in the RCM department, and i see all kinds of issues which they try and resolve for the clients as if they were their own family. They provide thanksgiving baskets and help us go out our way to see how clients live on their day to day basis so we can get a little sense on our clients background. From all companies ive worked for, this is a true essential company to the lives of our elderly community.

United Home Care Services Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at United Home Care Services is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was better than expected.

Quality of Care:

Begins Patient Care in Timely Manner:


Teaches Patients or Family About their Drugs:


Checks Patients Risk of Falling:


Checks Patient For Depression:


Checks on Patients Flu Shot:


Checks on Patients Pneumonia Shot:


Foot Care For Diabetes Patients:


Checks Patients For Pain:


Treats Patients Pain:


Treats Heart Failure Symptoms:


Took Doctor Ordered Action to Prevent Bed Sores:



Included Treatments to Prevent Bed Sores:


Checked Patients For the Risk of Bed Sores:n/a *

How Often Patients Improved Walking:


How Often Patients Improved Getting Out of Bed:


How Often Patients Improved Bathing:


How Often Patients Had Less Pain Moving Around:


How Often Patients Breathing Improved:


How Often Patients Wounds Healed After Operation:


How Often Patients Improved Taking Medication by Mouth:


How Often Patients Had to be Admitted to the Hospital:


How Often Patients Needed Urgent Care From the ER:


* The number of patient episodes for this measure is too small to report.

Reviews from Patient Surveys

These United Home Care Services reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare United Home Care Services to other home care agencies. More Info

Patient Surveys:

Home Health Team Gave Care in a Professional Way:

82% *

Communicated Well With them:

81% *

Discussed Medicines Pain & Home Safety:

73% *

Gave their Home Health Agency a Rating of 9 or 10:

83% *


Would Recommend the Home Health Agency to Friends & Family:

73% *

Completed Surveys:28 *92,720
Response Rate:

22% *

* Fewer than 100 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing.

Cities Served by United Home Care Services

United Home Care Services serves ZIP codes that encompass all or part of each of the cities listed below.

Hialeah, FL
Homestead, FL
Miami, FL
Miami Beach, FL
Miami Gardens, FL
Opa Locka, FL

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