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Golden Heart Home Health Care

  1. Home Health Care
  2. Florida
  3. Orange Park Home Health Care Agencies
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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • Ashley Hopkins ★★★★★ 3 weeks ago

    Completely unreliable. They do not show up and when you notify them it's just goes in circles. They do not return calls either.

  • ZsaZsa L. ★★★★★ 4 years ago

    I am very negatively impressed with this company, Baitan Enterprises,aka, Golden Heart Home Health Care. First, the initial home health aide,( HHA) assigned to me never showed, and then told their office that I was cancelling appointments. Straight up lies! The office manager made excuses for her. Then, I had a physical therapist who spent more time talking to my dog than anything else! I received little to no actual physical therapy, the woman came, filled out her paperwork, had me sign it within the first 10 minutes of her being here, and then usually did a lot of talking for the 20-maybe 30 minutes she was here. She mostly talked and maybe either did 4 exercises or massaged me for about 5 minutes and then left. On her last visit on May 28th,2014,she forced her way into my bath and took over bathing me while the HHA was here to help with that, and the HHA kept trying to tell her that was not her job and she didn't have to do that. The woman got shampoo in my eyes and was treating more like a dog she was washing! I bathe myself except for my back, feet, areas I can't bend or reach. Then, she said she was going to give me a back massage and hurt me so bad I was screaming and in tears! When I reported it, the office manager made excuses for her. I requested a new PT, and specified not male, so they send me a biker dude type who told me one of my conditions is nonexistent, and our visits "will be mainly social. We'll do a lot of talking'! Well, if I need to talk, I'll get a psychiatrist! I also learned from him that the incident with my bathing and the PT was all over the office and I would think HIPPA laws would prevent such a thing! The second HHA they sent, I do have to say is wonderful, but she doesn't actually work for them, only PRN!! She was just as shocked as I was at what happened. All in all, I would never recommend this company mainly because of the dishonesty and poor professional practices I personally witnessed, and the lack of care for the patient. Once I got the Medicare statement and saw what they charged - no way!! I'm taking that up with Medicare! So, before you consider this agency, you may want to shop around.

  • Mae Sulli ★★★★★ 6 months ago

Golden Heart Home Health Care Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Golden Heart Home Health Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.

Quality of Care:
This
Agency

FL
Begins Patient Care in Timely Manner:

90%

95%
Teaches Patients or Family About their Drugs:

96%

97%
Checks Patients Risk of Falling:

100%

100%
Checks Patient For Depression:

94%

98%
Checks on Patients Flu Shot:

18%

68%
Checks on Patients Pneumonia Shot:

11%

68%
Foot Care For Diabetes Patients:

98%

96%
Checks Patients For Pain:

87%

0%
Treats Patients Pain:

97%

0%
Treats Heart Failure Symptoms:

83%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

31%

0%
This
Agency

FL
Included Treatments to Prevent Bed Sores:

92%

0%
Checked Patients For the Risk of Bed Sores:n/a *

0%
How Often Patients Improved Walking:

80%

59%
How Often Patients Improved Getting Out of Bed:

14%

15%
How Often Patients Improved Bathing:

18%

10%
How Often Patients Had Less Pain Moving Around:n/a *

0%
How Often Patients Breathing Improved:n/a *

0%
How Often Patients Wounds Healed After Operation:

0%

77%
How Often Patients Improved Taking Medication by Mouth:

48%

46%
How Often Patients Had to be Admitted to the Hospital:

12%

14%
How Often Patients Needed Urgent Care From the ER:

11%

9%
* The number of patient episodes for this measure is too small to report.

Reviews from Patient Surveys

These Golden Heart Home Health Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Golden Heart Home Health Care to other home care agencies. More Info

Patient Surveys:
This
Agency

FL
Home Health Team Gave Care in a Professional Way:n/a *

88%
Communicated Well With them:n/a *

85%
Discussed Medicines Pain & Home Safety:n/a *

81%
Gave their Home Health Agency a Rating of 9 or 10:n/a *

83%
This
Agency

FL
Would Recommend the Home Health Agency to Friends & Family:n/a *

78%
Completed Surveys:n/a *92,720
Response Rate:n/a *

28%
* No survey results are available for this period.

Cities Served by Golden Heart Home Health Care

Golden Heart Home Health Care serves ZIP codes that encompass all or part of each of the cities listed below.

Fleming Island, FL
Jacksonville, FL
Middleburg, FL
Orange Park, FL



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