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American Nurses

  1. Home Health Care
  2. Florida
  3. Orlando Home Health Care Agencies
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Overall Rating 2.9 / 5.0 ★★★★★

  • Jennifer Matthews ★★★★★ 4 months ago

    I have been using this co for almost a year & in that year my son has been left without coverage more times than our last co did in 7 years!! That is completely unacceptable, but American Nurses doesn't seem to care because they do nothing to rectify the situation. Its always the same thing over & over. I've lost all faith in them, I know if one of my sons nurses calls out they will not be able to replace her.....its like they don't even try!! The office has a revolving door of employees, its so rare to get the same person, this has been going on for months. There's no one to talk to or to complain to in order to get anything resolved, no one seems to care! It blows my mind that they've been in business for so long, I honestly have no idea how!! My last straw was today, the night nurse called them this morning to let them know she is sick & can't work tonight....she called this morning so they'd have all day to work on finding coverage, however when I finally got a hold of them (after 3pm) they said they had been busy all day with other things & had just sat down to try & find me coverage.....WHAT?!?! First of all, it is completely unprofessional to tell me you've been too busy to find me coverage!! When you find out that one of your critical pediatric patients is going to be without coverage that should become a top priority....finding that patient coverage should be one of your top concerns for the day!! Not for American Nurses!! They forget that their jobs are very important....what they do in that office directly affects my childs health & well being, the lives of my other children, MY ENTIRE LIFE!!!!! Be careful before you choose a nursing co to take care of your loved one, do some research, read the reviews, don't be swayed by the fact that a co has been in business for clearly made no difference in this co, after what I've been through with them over the past year, I would not recommend them to anyone!!

  • nagina chaudhry ★★★★★ 2 months ago

    Such an unprofessional company. (Only gave it 1 star because I cant post a review without any ratings/stars). I am surprised it has been here for 20+ years. I have been calling the company again and again for the past week and half for urgent home care for my mother, we kept on being told that a nurse will call us by the end of the day, but we never got a call. The nurse who was assigned to us was so busy that she could not even make a call, hmm, wonder how she would have made time to look after my mother. Other family members called to see if it would make a difference, but all we could get out of those calls was their total lack of concern for the patient who needed urgent care. What was even more unbelievable was their inability to get in contact with their own employees/nurses to reach out to the customer, "we have been trying to call her, but she hasn't answered" "we can assign you another nurse since this has been such an inconvenience for you" They told me this after a week and a half of us calling, please tell me they could not have found a nurse earlier on when the first was not replying to them. So frustrating. Please do not use this company.

  • Ruth F. ★★★★★ 5 months ago

    Bad company. Not caring about the patients how they supposed to. They have a lady in the administration office called Jaci she's very rude and do not l ow how to listen to parents requests. She talk over you and being disrespectful. And on top of it she's doesn't do her job well at all. She took over 7 days just to send a plan of care that I requested for her to send after 2 days and she still found excuses to blame me while the doctor is waiting on her. I called several times to let them know I faxed them a paper that she asked me after 2 days and still didn't care about what I was telling her. I left the company just because of her.

  • Ben Midgette ★★★★★ 9 months ago

    I do understand sometimes we all have bad days and things happen. And everything may not always go our way or how we like, but my in my opinion this company is doing something right. I have recently became familiarized with this company and was so surprised to hear that they have been in the same location for 20 years. That speaks volumes about the owners and their work ethics, values, medical knowledge and customer service. And most of all ACHA has also kept them in business for the same reputable reasons so I myself trust American Nurses to care for my family members in their time of need. From my experience with their staff they are caring, competent, compassionate, knowledgeable and very experienced.

  • Nancy Rosado ★★★★★ 9 months ago

    Awful customer service and communication skills, no one really knows what they are doing and when you call you get 5 different people and everyone gives you a different story. Continuous round around. Nurses that do not know how to do the basic as proper blood pressure. Save your time and save yourself a headache with this company. If you care about patient care, this company is definitely not the company for you.

American Nurses Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at American Nurses is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was not available and the number that went to the ER without being re-admitted was not available.


Begins Patient Care in Timely Manner:n/a *

Teaches Patients or Family About their Drugs:n/a *

Checks Patients Risk of Falling:n/a *

Checks Patient For Depression:n/a *

Checks on Patients Flu Shot:n/a *

Checks on Patients Pneumonia Shot:n/a *

Foot Care For Diabetes Patients:n/a *

Checks Patients For Pain:n/a *

Treats Patients Pain:n/a *

Treats Heart Failure Symptoms:n/a *

Took Doctor Ordered Action to Prevent Bed Sores:n/a *


Included Treatments to Prevent Bed Sores:n/a *

Checked Patients For the Risk of Bed Sores:n/a *

How Often Patients Improved Walking:n/a *

How Often Patients Improved Getting Out of Bed:n/a *

How Often Patients Improved Bathing:n/a *

How Often Patients Had Less Pain Moving Around:n/a *

How Often Patients Breathing Improved:n/a *

How Often Patients Wounds Healed After Operation:


How Often Patients Improved Taking Medication by Mouth:


How Often Patients Had to be Admitted to the Hospital:


How Often Patients Needed Urgent Care From the ER:


* This measure currently does not have data or provider has been certified/recertified for less than 6 months.

Reviews from Patient Surveys

These American Nurses reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare American Nurses to other home care agencies. More Info

Patient Surveys:

Home Health Team Gave Care in a Professional Way:n/a *

Communicated Well With them:n/a *

Discussed Medicines Pain & Home Safety:n/a *

Gave their Home Health Agency a Rating of 9 or 10:n/a *


Would Recommend the Home Health Agency to Friends & Family:n/a *

Completed Surveys:n/a *92,720
Response Rate:n/a *

* No survey results are available for this period.

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