Covenant Hospice Inpatient and Palliative Care Center at West Florida Hospital
About Covenant Hospice Inpatient and Palliative Care Center at West Florida Hospital8383 North Davis Hwy., 3 North
Pensacola, FL 32514
Phone: (850) 202-0920
Service Area for Covenant Hospice Inpatient and Palliative Care Center at West Florida Hospital
Overall Rating 3.4 / 5.0 ★★★★★
Take5Geri★★★★★ 3 weeks ago
Recently my husband was a patient at Covenant Hospice I could not have asked for better care for him. Each member of the team worked so well together. my husband was kept clean and always had what he needed . I'll always be grateful and so very thankful for his excellent care.
Jason Nichols★★★★★ 2 months ago
The people working for Covenant are extremely sweet and caring. They handled everything we could ask for and more. I made a surprise visit to my grandmother and when I arrived there was a nurse sitting with her comforting her even though she wasn't my grandmother's assigned nurse. They care about keeping people out of pain during their final stages and they always have very good stories to share about the people they've met. I wouldn't have sent my grandmother anywhere else.
megan a★★★★★ a month ago
in response to Carrie's review.... I'm sorry you had such a negative experience but its important to remember how unpredictable death is. I have had a lot of experiences with multiple hospice centers and have watched many patients die. sometimes the patient seems close to death and the family is told by seasoned physicians that there are hours left only to have the patient recover and continue to live for days or weeks or months. there are also times where a patient appears to.be doing well and then rapidly declines and dies within a day. no human can predict death 100% of the time. so Carrie....I know it was an inconvenience to have to move your father multiple times, but maybe you could view it as a blessing to be able to spend a few more days with him. I have seen the dedication and the love that the Covenant Care nurse navigators have for their patients and I would recommend them to anyone.
Carrie★★★★★ 2 months ago
Dont fall for the speech. Amber come up to the CCU to talk to us about my father , she assesed my Father and had him on bis death bed and said this is where he should be so he is comfortable . So they transfer him to the inpatient hospice and two days later we are told he no longer qualifies because he is not needing much pain medication and his breathing is stable. that he needs to be moved to a nursing home on hospice . Seriously?? Maybe Amber needs to find a new job and stop assessing people , its apparent she does not know what she is doing. To put my Father and my Family through more stress of having to move my Father AGAIN. Completely understand that there is criteria that needs to be met to be inpatient, but this place needs to find a nurse that can do the assessments the right way instead of torturing the families of being bounced around . Totally unacceptable!
Lisa Shaffer★★★★★ 11 months ago
My father has mass in one lung and spot in frontal lobe of brain. Dr. Tan is his cancer doctor. He ordered radiation for the brain (he had 2) and had 1 chemo at the Woodlands and got a bad gurgle 3 days later was taken to WFH and admitted with pneumonia. Hw was there for 4 days and Dr. Tan wanted to do his 2nd Chemo at hospital to see how he tolerated it. He did not do good on Friday was sent to the CCU for 4 days. Then moved back to the 6th floor for 5 or 6 days. On Tuesday nurses said Dr. Tan was releasing him. So they sent in Amber of Covenant Hospice in and she talk to us, I wanted him to be transferred to Pruitt Healthcare, but she said he would not make the transfer. But she said she would do what ever the family wanted. So she left to check on a bed at Pruitt and came back said that she had spoken with Dr. Tan and he was discharging him that day and he needed a place to go. So Amber said she would call Pruitt Healthcare and tell them to let her know when a bed was available. I told them that I wanted him to have fluids and to be feed and not to be given morphine. She said what ever his family wanted. So the transferred him at 7:30 that Tuesday evening. The next day we came in and he was out of it all day. And the nurse said that about 2 he was restless and they gave him adavan and at 4 gave him morphine. I was so up set and they had taken him off of his fluid IV's. This nurse came in and we ask when were they hooking his fluids back up she said we probably will not. Had to leave so angry and ran into Amber and told her what was going on. Getting no straight answers. This was last Wednesday. So we would try and feed him some still not getting lot of fluids but he was alert and his vitals good. So Monday I got a call and they said I was going to have to find another place for him to go that he was stabilized for days. We were like really and are you for real we did not want him to be there in the first place. They had him dead on the Tuesday before when Amber spoke with us. And if you leave him hear we will have to charge you $200 plus a day. REALLY......NOT A GOOD EXPERIENCE AT ALL. THEY SHOULD NOT BE ABLE TO DO PEOPLE THIS WAY.
Covenant Hospice Inpatient and Palliative Care Center at West Florida Hospital Services