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Bay Village of Sarasota

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  2. Florida
  3. Sarasota Home Health Care Agencies
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Reviews
Overall Rating 3.5 / 5.0 ★★★★★

  • Charlie B ★★★★★ 5 months ago

    I do not recommend Bay Village Rehab. They illegally solicit patients, keep us much longer than they should for financial gain, lie to patients and promise private rooms or tell them they are not allowed to leave, disregard physician and patient preferences. The awful marketer Robin, makes all patients complete questionnaires when they tour the facility, so she can have our private info, surgery date, physicians solely for the purpose of illegally hounding patients to stay there and just shows up to their hospital room when she is not legally allowed to. She upsets the patients and their families, as does, the director of therapy. The CEO and COO do not return calls re complaints or concerns and there are seemingly no repercussions to these actions. My father and neighbors all had horrendous experiences with Robin, the case manager, and the contract therapy company during their post op care, voiced their concerns and never received any follow up. My neighbor was also given an unnecessary and incredibly strong pain patch that made her very ill. Her husband took her home that day! The leadership seems to be unfriendly and unattentive, as does, the medical director and many of the staff. Unfortunately, there are local doctors with directorship involvement at this rehab who also send patients there. Bay Village has the longest length of stay and unsatisfactory outcomes. Do your research and do not go to Bay Village, nor allow your loved ones to!

  • B. Smith ★★★★★ 10 months ago

    I do not recommend Bay Village Rehab (skilled nursing facility)! Horrendous experiences with marketing Robin, case manager, and the contract therapy company during my post op care, as well as, the CEO and COO. I informed my surgeon of the issues and he told me, he has not recommended this facility in a couple years because his patients had many concerns.

  • Catha Carlson ★★★★★ a year ago

    Bay Village staff highly impressed my siblings and me. We moved our folks from New England to BV 6 months ago, mother with a disease that progressively rendered her unable to move or swallow, father with dementia. It took years of research and visits to find a place that met all my requirements for each of their needs and Bay Village lived up to everything we had hoped for. Exceedingly kind and professional staff. Friendly smiles from every employee. Cheery and Clean!! Clean smelling! Personalized awareness and attention to individual needs. Frequent communication. Accommodating with my requests. Left hand talked with right hand -meaning, I didn't need to repeat myself. Billing, social work, companion care, all were easy to communicate with. We knew many of the staff by name because we saw the same faces there repeatedly these past months which gave us a sense of stability. My parents and brother, sister and I strolled around the turtle pond, admired the orchids, played shuffleboard, and my mom watched her grandchildren play in the lovely pool. My folks listened to music, played Bingo and made pumpkin pie concoctions. I frequently stayed in the immaculate and hotel-spacious guest rooms with kitchens upstairs and dined in the onsite cafe next to the pool. Also easy to walk nearby for food and other things if I stayed without a car. My sister and I loved the gift shop for its inexpensive fun items. Knowing my parents loved to sit and hold hands and be a part of everything despite my mother's inability to talk, the nursing staff on Hibiscus wing placed my parents right in the center of activity at the nurses' station. Oh our parents loved it, seeing the friendly faces and hearing the banter, and staff made sure to talk with them. Our parents were at the end of their lives. And they had a wonderful send off at lovely Bay Village, for which we are grateful. Pastor Chuck was incredibly flexible with his time and meaningful support. Staff and aides made time to say personal goodbyes and hug my father and mother as they each were dying, without knowing that my siblings and I were there, we just came upon them or happened to be in the room when staff came in. We highly recommend Bay Village. The aides and nurses are hardworking, warm and kind. My brother, sister and I think of them all fondly and know that B & B send their love as well.

  • scott fisher ★★★★★ a year ago

    I would give Bay Village a 6 Star rating if I could. My dad spent the best years of his life their. The welcoming friendships,music ,activities,staff and accommodations meet his needs perfectly! :)

  • Sunny Seabrook ★★★★★ a year ago

    I am two weeks post op of total knee replacement and have since recommended my excellent Bay VIllage of Sarasota rehab success and experience to numerous others. If one has a CHOICE where they can go for caring and motivating rehab CHOOSE Bay Village of Sarasota. Of course the accommodations are ABOVE average in comfort and cleanliness: the food--more like a tasty cuisine and the nursing and rehab staff some of the most caring I have ever encountered. (No, this was not my first surgery but this facility would definitely be my FIRST choice should I ever need a rehab facility again.) Kudos to a wonderful staff all round! Thank you .... Sunny Seabrook




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