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Kindred At Home

  1. Home Health Care
  2. Florida
  3. Sunrise Home Health Care Agencies
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Reviews
Overall Rating 1.0 / 5.0 ★★★★★

  • Meenal Sawant ★★★★★ 9 months ago

    Had the worst experience ever with this agency. There is always a miscommunication between their therapists and office staff. The therapists give one information to the patient and report something else to the office. After discussing about my insurance situation with the therapist, she made notes and told that we can discuss and finalize the days and dates of session once she knows her schedule for the week. I also mentioned that as my insurance allows max 12 home visits I would like to take as much advantage as possible and I'm ready to do 3 sessions in the week if she is available. She never gets back to me about the schedule and calls me the next day to let know that she is on her way. Due to my health problem I apologized and said that I won't be able to so therapy that day but can do any other day in that week. She tells me that there are no openings till the end of year and as she has clients with critical issues she cannot cancel them. She also mentioned that I will be benefited more with outpatient therapy and I should start looking in that options. However, the office manager calls me the next day saying that I should have the informed the therapist that I don not want to continue the therapy anymore. When I mentioned that I had discussed the situation with the therapist the previous week and informed her about everything. However, if its their agency policy that patient need to take the decision about continuing therapy, the therapist should have told me before that its my responsibility to let know the therapist whether I am continuing or discontinuing the therapy. Even after explaining everything to the office manager she kept arguing with me that i was wrong. Finally I have to say sorry and tell her that I do not want to get in an argument about he said she said and do not want to continue with them. I would advise that opt this agency only if you okay with dealing with nonprofessional therapists and office staff. If not just stay away from them.

Kindred At Home Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Kindred At Home is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was better than expected.

Quality of Care:
This
Agency

FL
Begins Patient Care in Timely Manner:

94%

95%
Teaches Patients or Family About their Drugs:

99%

97%
Checks Patients Risk of Falling:

100%

100%
Checks Patient For Depression:

99%

98%
Checks on Patients Flu Shot:

64%

68%
Checks on Patients Pneumonia Shot:

71%

68%
Foot Care For Diabetes Patients:

89%

96%
Checks Patients For Pain:

71%

0%
Treats Patients Pain:

73%

0%
Treats Heart Failure Symptoms:

72%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

76%

0%
This
Agency

FL
Included Treatments to Prevent Bed Sores:

80%

0%
Checked Patients For the Risk of Bed Sores:

86%

0%
How Often Patients Improved Walking:

68%

59%
How Often Patients Improved Getting Out of Bed:

15%

15%
How Often Patients Improved Bathing:

11%

10%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

88%

77%
How Often Patients Improved Taking Medication by Mouth:

69%

46%
How Often Patients Had to be Admitted to the Hospital:

16%

14%
How Often Patients Needed Urgent Care From the ER:

10%

9%

Reviews from Patient Surveys

These Kindred At Home reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Kindred At Home to other home care agencies. More Info

Patient Surveys:
This
Agency

FL
Home Health Team Gave Care in a Professional Way:

90%

88%
Communicated Well With them:

82%

85%
Discussed Medicines Pain & Home Safety:

78%

81%
Gave their Home Health Agency a Rating of 9 or 10:

82%

83%
This
Agency

FL
Would Recommend the Home Health Agency to Friends & Family:

79%

78%
Completed Surveys:11292,720
Response Rate:

23%

28%

Cities Served by Kindred At Home

Kindred At Home serves ZIP codes that encompass all or part of each of the cities listed below.

Coral Springs, FL
Dania, FL
Deerfield Beach, FL
Fort Lauderdale, FL
Hallandale, FL
Hollywood, FL
Miami, FL
Pembroke Pines, FL
Pompano Beach, FL
Port Saint Lucie, FL
Tampa, FL



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