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Rocky Creek Village Home Health Agency

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Overall Rating 3.1 / 5.0 ★★★★★

  • ★★★★★ in the last week

    I came to see the community for my Mother, The first thing i notice was Security they were very friendly, they directed me to the Admission Office and i have to say the lady in there was very nice took us around the part and showed us different options , my mother was approved in 48 hours and moved in this past week, the process was very easy and fast they explain all the paper work and answer any questions we might had i recommend this place to any senior looking for Assistant Living & Independent Living.

  • ★★★★★ 3 months ago

    My Mother has lived here for 2 years. It is deplorable! The trailer she lives in was infested with termites. She had to leave for a week while they tented it, however we still see termites, just not as many. It took almost six months for the refrigerator to get replaced after making multiple calls to management. As well, the air conditioner still has not been repaired or replaced after multiple calls regarding the 90 degree temperatures during the day and 70 degree night temps without ever touching the thermostat! The ceiling in the bedroom is falling in. The maintenance personnel took pictures of it over a month ago, but still nothing has been done. They fixed a hole in the wall caused from the window leaking, but we have a good notion that it is the roof that is leaking causing the damage, due to he fact that the ceiling is falling in. They no longer have guard service during the week days and of late there have been multiple breaking making this very unsafe for the elderly people living here. And, to top it off, they had the audacity to raise the rent. Recently, due to the lack of yard maintenance and the age of the trees, they are starting to loose their limbs, making it unsafe for the residents who have trees in, or around their units. If this is a government subsidized or section 8 community, then shame on the government for not enforcing the rules and regulations to ensure the safety of our elderly citizens and allowing them to stay operating with so many violations!

  • ★★★★★ 3 months ago

    Moved here almost a year ago and things look nice on the outside but once living here not as not as it seems.

  • ★★★★★ 5 months ago

    Termite infested trailers, at night they land all over you. You have to constantly wipe and sweep the wings off everything. I know someone who wanted to switch trailers because there were so many termites. They were told they could but would not be allowed to take their furniture with them. The yards are mostly dirt not sod like in the photo lol. If you make complaints they threaten to evict you. You have to pay to use the pool and they charge for the free shuttle to go shopping. There's a maintenance man who constantly asks my mother in law for "his Christmas bonus early."In the assisted living building they put 2 or 3 people in one room and charge $1,500 a month. They have the seniors doing jobs in the community for free. They play penny bingo and you only win a penny. I went to another kind of bingo there and the caller said we only have 8 Rockey Creek dollars to give away then we're playing for fun. After calling 2 cards they were playing for free lol. The place is full of feral cats and ducks. If you want to have a guest stay over you have to get permission and they charge you. We got permission and paid to stay at my mother-in-law's and they gave her a notice threatening to evict her and that we were not welcome in RCV any more. I went to the office they said they didn't know anything about the notice to talk to the business office. Went to business office they weren't aware either. So I went to owners son who signed the notice. He said he knew nothing about it. I said you signed it and he said they put papers in front of me and I just sign them.

  • ★★★★★ 4 months ago

    very disappointed in the way my mother is treated by the staff. VERY UNPROFESSIONAL.

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