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ResCare HomeCare

  1. Home Health Care
  2. Florida
  3. West Melbourne Home Health Care Agencies
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Overall Rating 1.0 / 5.0 ★★★★★

  • Samantha Harper ★★★★★ a month ago

    They dont show up. People needing home health are in need of someone when they say they will be there. Do not give them your business.

  • Sylvia Emmons ★★★★★ a year ago

    Please beware of this agency. They send HHAs that are sick with bronchitis and coughing and sneezing all over the patient. One HHA came limping almost unable to walk. She said she needed knee surgery. This woman was responsible for transferring my tiny mom to a wheelchair but during this simple transfer she fell down with my mother on top of her. Thankfully she fell back onto the bed. I had to lift my mother off the aide and into her wheelchair. The aide was just lying there on her bed. Irresponsibly, the director of nursing, Debbie told me that I should leave the aide,on her first day of work, with a list describing my mothers care and that the aide would be able to follow this plan of care without any further instruction or orientation on my part. This was her idea of good care for a very elderly patient with dementia and no ability to direct her own care. Obviously and luckily I didn't follow her recommendation because she sent a angry, belligerent aide who didn't want to do the job and I had to lead her around by the hand and show her how to do absolutely everything. She didn't have any idea how to care for any elderly patient yet the agency said she was capable of doing everything my mother needed by referring to a plan of care that I had prepared. Unfortunately this is a pattern of behavior I have seen repeated over and over in the home health arena. The aides are for the most part poorly trained and there is a lack oversight by the agency. I question whether or not the agency knows how bad the care these aides are providing is or if they even care. The bottom line for this agency. They will provide you with poorly trained aides (they will tell you they have all been trained) or aides that will come sick to help your loved one. After you have rejected this low level care they will tell you they don't have anyone to send and will leave you stranded and abandoned without anyone. Very sad and unacceptable treatment for elderly, frail and helpless patients.

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