Visiting Nurse Health System

When we made the painful decision to move my father-in-law into hospice after complications from surgery, we didn't have much time to research the best hospice company. It all happened so fast. I wish we had, as our experience with Hospice Atlanta only made his death that much more painful. He was released on a Friday afternoon and was home by 3pm. The pain meds did not arrive until 9pm that night - which didn't help when he had pain around 6pm. We were told the pharmacy closed at 7pm and did their deliveries afterwards. Who sends a hospice patient home without pain meds? I will never understand how the meds weren't ordered as soon he was picked up so they would be available as soon as he needed them. We were provided no guidance on how to best handle him -like how to safely adjust him in bed or how to get him out of bed - without hurting him or us. When we asked the nurse the next day, we were flippantly told to "just do this and that" as if it were easy for us to know. When we complained, one of the nurses told us we'd get "full-service" care on Monday, but that weekends were tougher. It shocked us that death was treated as a Monday-Friday kind of business. When we thought his end was near in early Sunday morning, the nurse left because her shift ended at 8am. When he did pass, I was put on hold for 5 minutes when I called to let them know...and then it took a nurse almost 2 hours to arrive and declare his death. We were at a loss at lack of service and empathy. I would not recommend this service or their sister agency that provides CNAs. I can see now why their rating is so low.

Visiting Nurse of Atlanta provides quality home health care by friendly and talented therapists and clinicians.

I've always thought highly of Visiting Nurse and now I get to experience their team first hand. From the clinicians and staff to the leadership team they foster a culture of excellence and compassion for the community they serve and each other. It's so refreshing to be apart of an organization that puts people over profit!

I only gave one star because of 1 of there nurses is Awesome. She is honest and really cares about people and her patients. This is a money hungry company that should not be in business!!! If you decide to go with their services; and then due to their lack of services provided, want to cancel with them; they will call APS and lie about any and everything. If you do decide to do business with them, please BEWARE!!!! Make sure you document everything even every single conversation no matter how small you have with them. I strongly suggest not even doing business with them as they are just an added headache and stress to what may be an already stressful situation. Please, if you really want the best care for your loved one(s), I urge you to do your research and go with a different company.

Excellent care and assistance thus far!! Providing above and beyond expectations!!