Visiting Nurse Health System

This company has a Dr. Jekyll and Mr. Hyde personality. Dr. Jekyll: The clinical staff is excellent and well commended for their skills when my husband was recovering after surgery. Mr. Hyde : Their billing staff is so woefully incompetent that I'm amazed they are still in business. We completed our brief time with this company and received our first bill. Paid. We thought our account was closed and we would part ways, satisfied with the clinical services. However, we received a collections statement concerning a bill we presumably did not pay. We called VNHS to rectify the situation. We were bounced around so many times within billing because they could not answer this simple question : "Were we sent an additional bill statement ?" After speaking to about four different people over a certain span of time ( measured in weeks), the manager finally called to tell me they did NOT send a bill statement. Their mistake. Oops! (We immediately paid the collections agency to ward off any potential impact on our immaculate credit scores. This was done prior to my talking to the manager. ) Manager was concerned if we had good clinical services. Rightfully so. I said yes. He immediately concluded that the clinical services more than made up for the billing error. Wow. I also asked for a copy of the mysteriously missing bill and was promised I would be sent one. This occurred around February 2017. It hasn't arrived. Caveat emptor. Update****March 2018: It took multiple missed calls ( on both sides ), voicemails, and one caring individual who would not put me on hold to ensure my concerns were addressed. Thank you to that one individual. It took 10 minutes via email to receive a copy of the bill. Two days for the snail mail version. You decide.

This company is poorly run.Most therapists just see pts for few minutes .Very poor quality of rehab services.This company is just milking medicare.This company made 62 million dollars in one year .But they have the poorest quality of care.Don't trust these nurses and therapists to take care of a dog.

Visiting Nurse Health System leaves a lot to be desired. I am a patient of theirs. The service coordination is the worst. Their internal problems spill over to the patient care. I was supposed to be seen today by a nurse. He or she was supposed to come over and perform wound care. Because someone called in sick, I wasn't seen today. I was on the phone when they called to schedule the visit (11am) and when I called back (12pm), I was told they were short handed and they "moved on to the next patient" No one was available to see me today. Now I'm being told that maybe they can see me tomorrow but more than likely I'll have to wait to my next scheduled visit. I didn't think not seeing patients that they're getting paid to see was legal..

Visiting Nurse and their staff simply rock the medical profession. IN 2009 my heart, kidneys and lungs decided to go on vacation, and on top of that, I had a huge infected area they ultimately cut out. I was in the hospital for four months. When they finally sent me home, I had another home health care company who shall remain nameless, not to protect the innocent but because they have more lawyers than I do on retainer. To put it bluntly, they inhaled briskly. During their tenure I gave up any hope of ever seeing anything but the four walls of my room again. Then, towards the end of 2012, I found myself back in the hospital, with new insurance, and they sent me home with a new home health care company: Visiting Nurse. The difference was incredible. Sandy, my nurse, was a master of her craft with deep and wide knowledge of nursing; she resolved issues that had been lingering since the 2009 timeframe. This was totally unlike the other guys, she connected with me and she cared about me, as an individual, not some number on a chart. My Physical and Occupational Therapy teams were a game changer for me. In the first day meeting, I said I had been in this one room since 2009 and I never expected to see anything other than these four walls again. The PT team of Will and Nancy took that in stride, and told me they were getting me out of this room, and a few weeks later I rolled out in my new power wheelchair. This was incredible, being able to go to several rooms at will. The changed my life, and told me they thought I could stand and perhaps walk again. And that's where we are today, working on standing. Visiting Nurse staffers are professional, empathetic, knowledgeable and expert at their jobs. They are welcome guests in my home, and excel in providing medical services in a challenging environment. They bring vision to see how things can be made better and then help their patients realize that vision; in my case getting out of my prison cell where I had spent the past four years. But most important thing is that they bring hope; they brought me hope of walking again, and I think it is now within my reach. I would recommend Visiting Nurse without the slightest reservation to anyone. Again, they rock!

Visiting nurses is terrible. If you want good care for your loved one, find another provider. Visiting shouldn't even be part of their name. Only 2 nursed on call after hours in the Atlanta area, which is 5 pm to 8 am.