Visiting Nurse Health System

This is the WORST run business I have EVER dealt with! They were supposed to call me the day I got out of the hospital; two days later, I had to call them and they were quite short with me on the phone, as if I was an inconvenience to them. The nurses who were supposed to come out, I was told, were to call between the hours of 8-10 am. Once I didn't get a call until 4 (after I had called and left a message for the clinical supervisor) to tell me there was a scheduling glitch and someone would be out the next day. Also, the nurses have called me in the afternoon to tell me they are coming, as if I have nothing to do except sit around the house and wait for them! The supplies they ordered for me were so NOT what they were supposed to be. Now I have random bandages that I can do nothing with. I told them about this and nothing was done about it, so I spent over $300 of my own money on supplies (they bill your insurance for supplies, so now I have to go through the hassle of telling my insurance company not to pay it). I was supposed to see a nurse 3 times a week in the beginning; it's been over two weeks now I I have seen a nurse a TOTAL of three times. The only positive thing I can say is that the nurses I have seen have been lovely. I've only seen three though, as they don't know how to schedule. I have dealt with other home heath companies and they have been wonderful. This business is just rotten.

This company has to be one of the most poorly ran companies. Im a caregiver ( private not with visiting nurse) and I have never seen a healthcare company care so little for a patient. Since services have started you cant get a manager to call you back, Camilla and her supervisor show NO concern for their patients. Wound care with this company is not a priority! They do not send the supplies needed for your care and have even asked if the patient could purchase the needed supplies, which per the insurance company they are being paid to supply. Of course she has had to buy many supplies just so the nurse can do her job. Wound care orders have been changed (the wound care nurse did not see the patient, saw pictures and changed the orders)for over a month but the new supplies have never arrived. When we ask the nurse we are told the supplies have been ordered and not sure why they have not arrived and she ask Camilla. We have yet to be told what the hold up is. This has happened more than once. Everytime we have progress this company drops the ball and the patient pays the price with her health. The physical/occupational therapists have made appointments ( your schedule is not taken into consideration) then they never show up, and never bothered to call to let us know what happened or attempt to reschedule. This company should not be in business, much less be in the healthcare business. The patients well being is not a priority!

This company has a Dr. Jekyll and Mr. Hyde personality. Dr. Jekyll: The clinical staff is excellent and well commended for their skills when my husband was recovering after surgery. Mr. Hyde : Their billing staff is so woefully incompetent that I'm amazed they are still in business. We completed our brief time with this company and received our first bill. Paid. We thought our account was closed and we would part ways, satisfied with the clinical services. However, we received a collections statement concerning a bill we presumably did not pay. We called VNHS to rectify the situation. We were bounced around so many times within billing because they could not answer this simple question : "Were we sent an additional bill statement ?" After speaking to about four different people over a certain span of time ( measured in weeks), the manager finally called to tell me they did NOT send a bill statement. Their mistake. Oops! (We immediately paid the collections agency to ward off any potential impact on our immaculate credit scores. This was done prior to my talking to the manager. ) Manager was concerned if we had good clinical services. Rightfully so. I said yes. He immediately concluded that the clinical services more than made up for the billing error. Wow. I also asked for a copy of the mysteriously missing bill and was promised I would be sent one. This occurred around February 2017. It hasn't arrived. Caveat emptor. Update****March 2018: It took multiple missed calls ( on both sides ), voicemails, and one caring individual who would not put me on hold to ensure my concerns were addressed. Thank you to that one individual. It took 10 minutes via email to receive a copy of the bill. Two days for the snail mail version. You decide.

Visiting Nurse Health System leaves a lot to be desired. I am a patient of theirs. The service coordination is the worst. Their internal problems spill over to the patient care. I was supposed to be seen today by a nurse. He or she was supposed to come over and perform wound care. Because someone called in sick, I wasn't seen today. I was on the phone when they called to schedule the visit (11am) and when I called back (12pm), I was told they were short handed and they "moved on to the next patient" No one was available to see me today. Now I'm being told that maybe they can see me tomorrow but more than likely I'll have to wait to my next scheduled visit. I didn't think not seeing patients that they're getting paid to see was legal..

Visiting nurses is terrible. If you want good care for your loved one, find another provider. Visiting shouldn't even be part of their name. Only 2 nursed on call after hours in the Atlanta area, which is 5 pm to 8 am.