Trinity Home Health

This Hospice needs a wake up call. Their primary concern is maximizing profit, doing the least possible, and arguing and being defensive when you make request or ask good questions. They fail to focus on the patient AND FAMILY in crisis. Their concern is the bottom dollar and their fragile feelings. Management is weak and teaches staff it's ok to be defensive and to argue with families. They also push their desires upon the family when you clearly express your wishes upfront. After you kindly remind them over and over that your Mother does not want a foley cath or bed ( she sleeps in a recliner) they continue to push their agenda. Because we had around the clock care they felt we were rich and didn't want to provide anything and did not provide it unless we continued to ask for it over and over. They also did no wound care and acted imposed upon if we needed their help. They DID NOT UNDERSTAND treating a patient in hospice who had a 20 year chronic pain Med history therefore were not educated sufficiently in this area. There will be a challenge ahead as this current generation has many chronic pain patients ....opioid dependent and and opioid addicted patient populations. Such a shame a once great Hospice has become very slack.