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Apria Health Care Group

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  4. Duluth
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Overall Rating 1.0 / 5.0 ★★★★★

  • ★★★★★ 3 months ago

    Not the one to post negative reviews, but this is the worst service I have ever received!! I'm a physician and have never dealt with such incompetency! I have been trying for 2+ weeks to get a knee walker post-op and waited the required time for processing. Only to be told they didn't except my insurance when my insurer gave me their info as a preferred provider. Me and my wife then talked to multiple supervisors and we're told that my case would be escalated... i.e. You won't hear from me until you call me back. I for one won't deal with them again and will not refer any of my patients to them as well.

  • ★★★★★ a year ago

    First of all, the office has moved to 805 Marathon Pkwy in Lawrenceville; I found out the hard way. Secondly, this company consistently has the worst customer service experience. I can't believe they're in the business of helping people. The local branch was unwilling to let me return unneeded, unopened supplies in person, so I called customer service and eventually worked up the chain of command to the "billing specialist", who was twice as rude and difficult to work with. After getting nowhere with the phone conversation, this person had the audacity to ask me if I wanted to go ahead and make a payment for said supplies.

  • ★★★★★ a year ago

    This company sucks. I went to this place for my wife's breast pump, because it the the closet one in the list the insurance company gave me. They initially said it will take them 5-7 business days to verify with insurance company. I waited 2 weeks and 3 days, I called 3 times till now, and when I called today, finally they were calling the insurance company to verify. AND THEY SAID THEY CANNOT TAKE THIS ORDER ON THEIR END / INSURANCE SAID THE BREAST PUMP IS INCLUDED IN THE PLAN AND THIS PLACE IS IN THE LIST OF THE PLACES I CAN GO. I have no idea what they were doing until now, but this place suck. I hope no one experience the same problem.

  • ★★★★★ a year ago

    This is by far the absolute worst company I have ever had to deal with. It is amazing that they are dealing with something as critical as oxygen. It took my husband 5 days to get the oxygen the Dr. ordered. I spent hours on the telephone, holding only to get "cut off", never getting the same person, and attempting to understand people with very heavy accents. The process was exhausting, and stressful. This company should not be allowed to operate this way. There is no customer service or respect of any kind. We are talking about oxygen not ordering a pizza! It appears there are no records noted for anything. Some of the reasons and excuses we were given were ludicrous. This company should NOT be in business. I have no idea how anyone with a conscience could be employed by this company. TERRIBLE!!!!! You have to have 1 star or it will not take your post. This should be all zeros!

  • ★★★★★ a year ago

    They are the biggest rip off company ever. They verified the wrong insurance number then want me to pay for their incompetence....CUSTOMER NO SERVICE you can never get a person to talk to in the US. They say one thing and don't back it up. Don't ever use this company as they are the worst!!!!

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