Service Area for Kokua Care
Overall Rating 1.0 / 5.0 ★★★★★
Annie Ramos ★★★★★ 12 months ago
I would not recommend this agency to anyone. The office staff that I spoke to was very rude HR manager and after hours staff. They have trouble with staffing their home health aides especially on the weekends or if their own staff calls in sick. They lack communication between staffing and their workers. This past Sunday October 9th 2016, they abandoned a patient whom I take care of and is like family to me. The night shift aide had to work overtime because nobody showed up for day shift. 7 am.- 7pm. The aide left at 10 am without anyone there to watch the patient who hired this agency for 24 hour care. The aide and the staffing coordinator did not notify patients family about patient being left alone for 7 hours. I find this very disturbing and this company should be reprimanded for abandoning an elderly patient. They are not reliable and lack good work ethics.
Kokua Care Services
- Home Care