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Carepro Home Health

  1. Home Health Care
  2. Iowa
  3. Cedar Rapids Home Health Care Agencies
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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • Gene Lorsung ★★★★★ 7 months ago

    I called and asked if they had a used CPAP as I needed a second unit for our weekend retreat. I asked what they had and was told by Michele that they had a machine with approx 1700 hours and it was priced at $290. I said that would work for me and then she told me I would have to have my doctor call them with my prescription. I told Michele that I would call my doctor and if she could call me back and let me know that they did call so at that point I could come in and pick up my machine. I then call my doctor and they said they would be happy to send over prescription. A week or so passes and I call my doctor to see if they had in fact sent over prescription and they said they had done it right away. I call Michelle back and she again said that she was waiting to hear from my doctor. I explained that my doctors office said they had called. Michelle said they didn't call, then she checked again only to find out they did call but talked to someone else. I was then told my insurance wasn't going to cover the cost. Insurance was never brought up as I was always paying out of pocket so again more miscommunication. So we apparently got that figured out and was still waiting to hear back from Michelle as she was going to give me the final final ok so that I could pick it up. I did ask her at that time what came with the machine and she told me me VERY CLEARLY that it was just the machine and the heater/humidifier no hoses or nose pieces just the machine and humidifier and I said that was fine. Still didn't hear back from her so I called back again and was told by her again that she had not heard back from my doctor. At this point I'm getting very frustrated but keeping my cool. She put me on hold only to find out that she apparently did have everything she needed so I said GREAT!! Can I come in and pick it up on my day off tomorrow? She then informed me that I have to set up appointment even though I already have a machine it's a federal regulation. I said that would be fine. I wanted to confirm with her that there was no charge for that appointment which she said no and that the agreed price of $290 was still in fact the price. She then told me that DID NOT include the humidifier/heater and that would be $100 more. I told her that was not what she told me. Of course after all of this miscommunication how could she possibly remember what she said! By far what you would think would be a easy process couldn't have went worse. Totally unprofessional in every aspect. Maybe Michelle should keep notes on what she tells people and follow through with what she tells customers. What a joke. Avoid doing business with Care Pro and Michelle in customer service. Total waste of time.

  • Sheila Callahan ★★★★★ 10 months ago

    This is not a complaint about the services they offer, it is in regards to their prices. My husband picked up a CPAP 6' hose for me last week and it cost $80.00. My insurance deductible has not been satisfied, so this is out of our pocket. I forgot to have him get the nasal pillow/hose kit. This time I thought to call first and was quoted over $200.00. The 6' hose can be purchased on line for $12.00 and free shipping. The nasal pillow/hose kit can be purchased on line for $98.00 and free shipping. This is just a "heads up" that you do not have to buy your supplies at Care Pro. Way over priced.

  • Sharon Vieth ★★★★★ a year ago

    Care Pro should change their names to Uncaring Pro. I went in there to get supplies and they told me to make an appointment. So I called the next day to make my appointment for my part for my cpap, they told me that they may not carry that part because it's a 2011 model and I need to see my doctor to get a new prescription for a new device. I ordered my part online and it fits perfectly. Also, my husband had knee surgery, he needed an extra pair of support hose, his doctor referred us to get the hoses at Care Pro. The lady said, he has to come in to get measured for the support hose. I told her that he had knee surgery and he isn't ready yet to leave the house yet! I told her that they have these same support hose online and I could purchase them on Amazon.The care pro lady said, that is against the law because you need a prescription! I ordered the support hose on line and I didn't get in trouble with the law! LOL Care Pro is about making money and giving the consumer the run around! They don't care about their customers!

  • Don Moriarty ★★★★★ a year ago

    One of the worst mismanaged companies I have ever dealt with. They will lose valuable paperwork. They will also lie to you and make more work for you and your doctor.

  • Sandra Ashley ★★★★★ a year ago

    Seems like every time I go in there, staff changed, AGAIN. Have to do business with them but it's been years since seeing the same person twice.

Carepro Home Health Services

  •   Home Health Aid
  •   Nursing Care
  •   Occupational Therapy
  •   Physical Therapy
  •   Speech Pathology

Cities Served by Carepro Home Health

Carepro Home Health serves ZIP codes that encompass all or part of each of the cities listed below.

Anamosa, IA
Atkins, IA
Belle Plaine, IA
Burlington, IA
Cedar Rapids, IA
Crawfordsville, IA
Fairfax, IA
Hiawatha, IA
Iowa City, IA
Keystone, IA
Lisbon, IA
Marion, IA
Mount Vernon, IA
North Liberty, IA
Springville, IA
Stanwood, IA
Vinton, IA



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