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Mercy Home Care

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  3. Iowa (IA)
  4. Cedar Rapids
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Reviews
Overall Rating 1.0 / 5.0 ★★★★★

  • ★★★★★ 7 months ago

    Total neglect from the nurse to the social worker that went in the home of a man suffering from dementia , and Parkinson's. DPOA was talking with staff while they were in clients house on weekly basis. We would always ask if the house and pets were okay, or were there any concerns we needed to be aware of. Mercy in home staff assured us everything was fine and we believed them. Until.Dec 25 a neighbor went into the house to check on the gentlemen and was appalled he actually is a healthcare worker himself in fact an RN and took photographic evidence of the neglect that they failed to report to the prescribing physician family members and dpoa. We were horrified by what we saw. The house was unsanitary on the whole main floor. The pets were neglected, cat litter boxes not been changed cat feces everywhere and throw up to the entire main floor. Clearly visible to Mercy in home staff when they came to visit this man. Even more alarming there was a social worker and a nurse there at the same time right before he had been admitted into the hospital and it's still no communication from social worker of Mercy or Mercy in home health care suggesting that he needed professional cleaning services right away and possibly might have to find someone to care for his pets. When we brought this to Mercy s attention there was no apologies from this dept...but instead they dropped this client. Not one person mentioned to the communicated with family prescribing physician connected to Mercy Hospital comma dpoa, or the trustee fir this man. To give you an idea of the mess they saw and never told anyone. ..2 days of 8 hours shifts with 3 cleaning women were needed to take care all the issues in the home that were never reported to anyone. We were blown off by mercy in home health completely and when we repeatedly attempted to reach the director by email or phone not one phone call or email was ever returned. Complains her made with the patient advocate nothing was done there either in fact she misquoted the law under what the rights of a dpoa is so if by chance of Mercy employees reading this you might want to update your patient Liaison that the dpoa powers in the state of Iowa due to the law change gives them full power almost equivalent to a guardian without the need to go in front of a judge this is quoted by the Iowa Bar Association shame on you Mercy.. Call Unity Point for care of loved one or friend. ...DO NOT make the same mistake we did. Honestly there should be an option to give no stars because that is exactly what they deserve. Substandard care without accountability

Mercy Home Care Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Private Duty Home Care
  •   Home Care
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Mercy Home Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was worse than expected.

Quality of Care:
This
Agency

IA
Begins Patient Care in Timely Manner:

99%

94%
Teaches Patients or Family About their Drugs:

99%

92%
Checks Patients Risk of Falling:

99%

99%
Checks Patient For Depression:

99%

97%
Checks on Patients Flu Shot:

83%

77%
Checks on Patients Pneumonia Shot:

93%

84%
Foot Care For Diabetes Patients:

99%

94%
Checks Patients For Pain:

71%

0%
Treats Patients Pain:

65%

0%
Treats Heart Failure Symptoms:

68%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

66%

0%
Included Treatments to Prevent Bed Sores:

64%

0%
Checked Patients For the Risk of Bed Sores:

93%

0%
This
Agency

IA
How Often Patients Improved Walking:

54%

45%
How Often Patients Improved Getting Out of Bed:

19%

16%
How Often Patients Improved Bathing:

14%

14%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

88%

79%
How Often Patients Improved Taking Medication by Mouth:

54%

45%
How Often Patients Had to be Admitted to the Hospital:

13%

16%
How Often Patients Needed Urgent Care From the ER:

13%

15%
Pageviews Total:

29%

0%
Pageviews From Search Engines:

3%

0%
Pageviews From City Page:

0%

0%
Pageviews From Funnel:

0%

0%

Reviews from Patient Surveys

These Mercy Home Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Mercy Home Care to other home care agencies. More Info

Patient Surveys:
This
Agency

IA
Home Health Team Gave Care in a Professional Way:

91%

88%
Communicated Well With them:

88%

86%
Discussed Medicines Pain & Home Safety:

88%

86%
Gave their Home Health Agency a Rating of 9 or 10:

86%

85%
This
Agency

IA
Would Recommend the Home Health Agency to Friends & Family:

85%

79%
Completed Surveys:35513,891
Response Rate:

34%

39%

Cities Served by Mercy Home Care

Mercy Home Care serves ZIP codes that encompass all or part of each of the cities listed below.

Alburnett, IA
Amana, IA
Anamosa, IA
Atkins, IA
Belle Plaine, IA
Blairstown, IA
Brandon, IA
Cedar Rapids, IA
Center Point, IA
Central City, IA
Chelsea, IA
Coggon, IA
Conroy, IA
Coralville, IA
Dysart, IA
Ely, IA
Fairfax, IA
Hartwick, IA
Hiawatha, IA
Independence, IA
Iowa City, IA
Jesup, IA
Ladora, IA
Lisbon, IA
Luzerne, IA
Manchester, IA
Marengo, IA
Marion, IA
Martelle, IA
Mechanicsville, IA
Middle Amana, IA
Monticello, IA
Mount Auburn, IA
Mount Vernon, IA
Newhall, IA
North Liberty, IA
Norway, IA
Olin, IA
Oskaloosa, IA
Palo, IA
Parnell, IA
Prairieburg, IA
Quasqueton, IA
Robins, IA
Rowley, IA
Shellsburg, IA
Sigourney, IA
Solon, IA
Springville, IA
Swisher, IA
Tama, IA
Tiffin, IA
Tipton, IA
Toddville, IA
Toledo, IA
Traer, IA
Troy Mills, IA
Urbana, IA
Van Horne, IA
Victor, IA
Vining, IA
Vinton, IA
Walford, IA
Walker, IA
Warrensburg, MO
Watkins, IA
West Branch, IA
Winthrop, IA
Wyoming, IA



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