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AseraCare Hospice

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  4. Council Bluffs
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Reviews
Overall Rating 3.8 / 5.0 ★★★★★

  • Heidi doughman ★★★★★ 3 months ago

    Nice as people but can not be relied upon!!

  • Kayla Toovey ★★★★★ 3 months ago

    Wonderful staff and even better costumer service!

  • Christine Lowther ★★★★★ 3 months ago

    Wonderful group of employees, very easy to work with.

  • Kristin Davenport ★★★★★ a year ago

    My dad recently was on hospice with asera care and recently passed away. During the 1st week they were great but after that it was the worst experience i had to go through during the hardest time of our life. We asked them at the beginning to make sure if we werent there to leave us a note on what the visit was like that day or a phone call and that didnt happen until i complained about it and then the visits were set for tue and fri and we had to call them out on a thur and the nurse(katie) used that call for her second visit of the week and never let us know that she wouldnt be there on fri. Everytime we called for the nurse she would be in shanedoha and would take hours to come over then she was never there for very long. We asked for a volunteer to come out and that never happened. The nurse never really said to much to us when she was there and the night before he passed she told us that his time was getting close but she wasnt sure how much time he would have left and then she had to leave. I never really felt that they had time for us. Then on the day my dad passed away we called them in the morning to help my brother with my dad because he had an accident and its almost impossible for one person to clean up someone, by themselves, that cant move and they proceeded to tell my brother they arent staffed for that. My brother asked them what they were staffed for and they said end of life care well last i checked thats why my dad was on hospice. So needless to say hours later they sent a nurse and the bath aid out to help and in the process my dad passed away and they didnt even notice. I did. Then the next thing i know the nurse was gone. Its been almost 2 weeks and we havent heard nothing from them to even see if we are all ok. No phone call and nothing by mail even though i read in the paper they keep up with the families for 13 months after their loved one passes. They didnt even take all the medicine that was left from my dad. We had to dispose of it ourselves. We werent even informed of the butterfly release. What i read in the paper today about aseracare doesnt fit what we experienced. We felt as though we were a burden to the nurse more then we felt like they were there to help us and my dad in the difficult time. Our mom was also on hopsice 13 years ago for a very short time and we felt more comfort from that hospice care then we ever felt from this one in over a month. No family should feel this way during the hardest time in their lives. I would have to say the only person that didnt make us feel that way was the bath aid (ryan). We also never even heard from the Chaplin. This wasnt what i expected from people that take care of people and families in this situation. Wish we would have found a different hospice for our dad and family when we first started feeling like a burden. Maybe the nurse, katie should be in a different field.

  • Jen Green ★★★★★ 2 months ago




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