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BJC Hospice-Alton

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Overall Rating 1.0 / 5.0 ★★★★★

  • ★★★★★ 3 weeks ago

    I am so disappointed in the service we received. I believe they were not there for us. My grandma came home on a Tuesday, the chaplain called friday, told us it was kinda late in the day that he would call Monday even though he was told she was not doing good. We never got a visit from him or another call because my grandma died Sunday morning. Friday when the nurse came for her visit, we tried telling her it was getting worse and she told us she could usually tell within 4 days if the end was near and we were not there yet. I called Saturday and was told to up dosage on pain meds and if that didn't help to give a higher dosage. We sat with her until she took her last breath and not once did we have any comfort from any nurse or chaplain. I feel it was just a job for them and they failed us!

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