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Visiting Nurse Association Health Care

  1. Home Health Care
  2. Illinois
  3. Aurora Home Health Care Agencies
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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • Hala Madrid ★★★★★ 2 weeks ago

    Worst place to go, choose different hospital for appointments. I will never go to vna again.

  • Tabetha Christine ★★★★★ 6 months ago

    I love Dr Gorrepati (psychiatrist), I've been seeing him for several years. Not fond of the regular doctors (only saw them once, but they still rubbed me the wrong way). It is also nearly IMPOSSIBLE to get a hold of anyone if you need a prescription refill or basically anything other than having to schedule an appointment, which has caused a lot of stress due to the fact that I drive 3 hours to get here, and there have been times where I've had to re schedule and then panic about not being able to get my meds refilled. They've always eventually gotten filled but I've had to take different measures, like having my mother go into the actual building and speak with someone (she lives a half hour away), for anything to get done. They definitely need a better system and/or more nurses to return and answer phone calls!

  • maribel martinez ★★★★★ 5 months ago

    Never going back again the doctor said he was going to send me some medicine to a certain walgreens so i went they told me they haven't sent anything so i called back here to ask why they haven't sent it. they asked me what doctor i saw which i had no clue he didn't even tell me his name so i asked the person who answered if it's fine if i just go and figure this out she said yeah so i went back to ask , they were closed but they finally let me after i knocked and stood there they had me waiting for about 20 minutes to ask the doctor about my medicine . finally a nurse came back out and told me they finally send it . soooo basically they didn't send anything till i went back to go ask

  • Julissa Chavez ★★★★★ 9 months ago

    This is the most ghetto, inconvenient, rude, disrespectful place I have ever entered. I went for a follow up which was urgent do to the pain I have been feeling. I had the most rude, racist, trump supporter doctor who spoke to me and my mother as if we were ignorant and did not understand nor speak English. She also insulted us in every reference and sentence that she spoke. I have never felt more disrespected in such a place that is suppose to be a vibrant, helpful one. She was no help but a waste of time and solved none of my issues. She also did not say goodbye and had another women enter the room to walk us out.

  • Samuel Seaburry ★★★★★ 7 months ago

    Not the first or last time I have had issue with this place doesn't matter if you make an appt or not you will sit in the office for ever and on top of that even you get here early still a long wait time! Their staff is very unprofessinal and some of the doctors don't even take the time to really get details to why you are there to see a doctor. Also the referral staff is horrible and so unprofessional and rude! Also while you wait for the doctor they will move you from the appt spot to different doctors or even take you out if you supposably were late when you weren't late only because you waited in line forever cause they are always behind! They always overbook and double book appts! There are a few doctors that I will see there! Only because insurance is so outrages my family and I go with what we can afford and its here! Get it together with your staff!!!

Visiting Nurse Association Health Care Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Visiting Nurse Association Health Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was better than expected.

Quality of Care:
This
Agency

IL
Begins Patient Care in Timely Manner:

93%

92%
Teaches Patients or Family About their Drugs:

98%

97%
Checks Patients Risk of Falling:

100%

99%
Checks Patient For Depression:

100%

97%
Checks on Patients Flu Shot:

63%

60%
Checks on Patients Pneumonia Shot:

53%

61%
Foot Care For Diabetes Patients:

100%

98%
Checks Patients For Pain:

74%

0%
Treats Patients Pain:

71%

0%
Treats Heart Failure Symptoms:

72%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

64%

0%
This
Agency

IL
Included Treatments to Prevent Bed Sores:

60%

0%
Checked Patients For the Risk of Bed Sores:n/a *

0%
How Often Patients Improved Walking:

63%

58%
How Often Patients Improved Getting Out of Bed:

19%

15%
How Often Patients Improved Bathing:

6%

11%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

72%

79%
How Often Patients Improved Taking Medication by Mouth:

49%

49%
How Often Patients Had to be Admitted to the Hospital:

19%

14%
How Often Patients Needed Urgent Care From the ER:

11%

11%
* The number of patient episodes for this measure is too small to report.

Reviews from Patient Surveys

These Visiting Nurse Association Health Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Visiting Nurse Association Health Care to other home care agencies. More Info

Patient Surveys:
This
Agency

IL
Home Health Team Gave Care in a Professional Way:

89% *

88%
Communicated Well With them:

69% *

85%
Discussed Medicines Pain & Home Safety:

78% *

83%
Gave their Home Health Agency a Rating of 9 or 10:

60% *

83%
This
Agency

IL
Would Recommend the Home Health Agency to Friends & Family:

61% *

77%
Completed Surveys:8 *50,337
Response Rate:

16% *

30%
* Zero, or very few, patients met the survey's rules for inclusion. The scores shown, if any, reflect a very small number of surveys and may not accurately tell how an agency is doing.

Cities Served by Visiting Nurse Association Health Care

Visiting Nurse Association Health Care serves ZIP codes that encompass all or part of each of the cities listed below.

Aurora, IL
Batavia, IL
Elgin, IL
Geneva, IL
Montgomery, IL
Naperville, IL
North Aurora, IL
Oswego, IL
Plano, IL
Saint Charles, IL
Sandwich, IL
Somonauk, IL
Sugar Grove, IL
Wheaton, IL
Yorkville, IL



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