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Visiting Nurse Association Health Care

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  2. Illinois
  3. Aurora Home Health Care Agencies
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Overall Rating 2.2 / 5.0 ★★★★★

  • Laurin Hope ★★★★★ 3 weeks ago

    If I could give 0 stars, I would. Useless staff. Rude. Forgetful. Made me wait two weeks freaking out over biopsy results, which they had gotten back after 3 days. I have had anxiety so it's hard for me to go to the clinic and instead of giving me the results over the phone, I had to go in, wait 45 mins to be seen while having a panic attack, finally see the doctor, only for him to be like everything was normal I'll see you again in a year. And then go to leave. I was like hold on wait, I'm still having problems though? He said make an appointment with another doctor then. I was like wow thanks for the 30 second update. And he left. Two weeks of agony that could have been resolved over the phone. But! They can't charge medicaid for talking on the phone so instead they WANT you to come in so they can bill Medicaid, even if it is not really in the patients best interest. Sad place. Won't write me a note for my job. Won't call in nausea medication. Won't do anything unless it profits them. Wild. DO NOT GO HERE FIND A NEW PLACE!!!

  • Barbara Quezada ★★★★★ a month ago

    Came in as a walk in they let me know it would be a 2 hour wait witch was fine with me because I needed to be seen crazy part is I waited from 9:30 to 1:30pm when it was suppose to be 2 hours I go back to the nurse to ask how long till my turn she tells me another hour and I told her well you said 2 hours and it's been 4 already then she had the nerve to say well you didn't make an appointment so I'm sorry and I told her well why did you say I would be seen in 2 hours if you knew it wouldn't be possible I told her well I'll be back I have to pick up my kids and she said that's fine well now it's 5pm and she told me I would need to wait till after 7:30 till they can see me I'm going insane I need to be seen by a doctor now and they can careless hate this dam place. Hate this place with a dam passion hope no one has to be at a dam clinic for 8 hours.

  • Natasha Maczko ★★★★★ in the last week

    This is the worst place. Not only did I wait 3 hours to see a Dr WITH an appointment Dr. Segal took two days to send my script over to walgreens after diagnosing me which is accomapnied by abdominal pain. So I had to suffer another two days unnecessarily. This was after I called many times and then had to make ANOTHER appointment just to get my script, ridiculous and the nurses were extremely rude to me trying to contact the Doctor along with my complaint to managment. So if you write complain to the number you post here you will be wasting your time. That didn't assist the issue whatsoever. So incompetent. Don't come here if you want to be extremely frustrated and then not even get treatment you are seeking till 36-48 hours after the fact. Pointless and a waste of time. Go somewhere will people actually do their jobs, aren't disorganized and forgetful and want to get you better. This place does not care about your health. Worst healthcare ever.

  • Victor Manuel Rivera ★★★★★ 3 months ago

    Very in considered for walks in. No one on the line for patients with appointments. 15 minutes waiting and CSR doing nothing but looking at their phones. Ridicules service. And you call yourself a Service to the community? Give me a break, please.

  • Kirsten Doyle ★★★★★ 2 months ago

    Friendly staff, very professional and accommodating. We were walk-ins and were told the wait would be a few hours but they got us in within 35 minutes of entering the waiting room.

Visiting Nurse Association Health Care Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Visiting Nurse Association Health Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was better than expected.

Quality of Care:

Begins Patient Care in Timely Manner:


Teaches Patients or Family About their Drugs:


Checks Patients Risk of Falling:


Checks Patient For Depression:


Checks on Patients Flu Shot:


Checks on Patients Pneumonia Shot:


Foot Care For Diabetes Patients:


Checks Patients For Pain:


Treats Patients Pain:


Treats Heart Failure Symptoms:


Took Doctor Ordered Action to Prevent Bed Sores:



Included Treatments to Prevent Bed Sores:


Checked Patients For the Risk of Bed Sores:n/a *

How Often Patients Improved Walking:


How Often Patients Improved Getting Out of Bed:


How Often Patients Improved Bathing:


How Often Patients Had Less Pain Moving Around:


How Often Patients Breathing Improved:


How Often Patients Wounds Healed After Operation:


How Often Patients Improved Taking Medication by Mouth:


How Often Patients Had to be Admitted to the Hospital:


How Often Patients Needed Urgent Care From the ER:


* The number of patient episodes for this measure is too small to report.

Reviews from Patient Surveys

These Visiting Nurse Association Health Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Visiting Nurse Association Health Care to other home care agencies. More Info

Patient Surveys:

Home Health Team Gave Care in a Professional Way:

89% *

Communicated Well With them:

69% *

Discussed Medicines Pain & Home Safety:

78% *

Gave their Home Health Agency a Rating of 9 or 10:

60% *


Would Recommend the Home Health Agency to Friends & Family:

61% *

Completed Surveys:8 *50,337
Response Rate:

16% *

* Zero, or very few, patients met the survey's rules for inclusion. The scores shown, if any, reflect a very small number of surveys and may not accurately tell how an agency is doing.

Cities Served by Visiting Nurse Association Health Care

Visiting Nurse Association Health Care serves ZIP codes that encompass all or part of each of the cities listed below.

Aurora, IL
Batavia, IL
Elgin, IL
Geneva, IL
Montgomery, IL
Naperville, IL
North Aurora, IL
Oswego, IL
Plano, IL
Saint Charles, IL
Sandwich, IL
Somonauk, IL
Sugar Grove, IL
Wheaton, IL
Yorkville, IL

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