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Visiting Nurse Association Health Care

  1. Home Health Care
  2. Illinois
  3. Aurora Home Health Care Agencies
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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • Phoenix Raven ★★★★★ 2 weeks ago

    We had an appointment & still waited nearly an hour an a half to be seen. When I scheduled the appoitnment, I was told my son would be seeing a doctor. Upon arriving I'm seen by a nurse practitioner, who had to grab the doctor anyway. The room was dirty with visible garbage, and while waiting my son pinched his finger in the bed drawer because there is no lock on those drawers. Once the actual doctor came in, without washing her hands OR putting gloves on, she stuck her finger in my sons mouth who has an OPEN WOUND from a fall. When I spoke to the manager, she took my information down and said she would call upon looking into this..... I understand this is a clinic for low income families, but basic sanitation and respect is still expected & required by law.

  • Victor Manuel Rivera ★★★★★ a month ago

    Very in considered for walks in. No one on the line for patients with appointments. 15 minutes waiting and CSR doing nothing but looking at their phones. Ridicules service. And you call yourself a Service to the community? Give me a break, please.

  • squartle ★★★★★ a month ago

    Friendly staff, very professional and accommodating. We were walk-ins and were told the wait would be a few hours but they got us in within 35 minutes of entering the waiting room.

  • Hala Madrid ★★★★★ 2 months ago

    Worst place to go, choose different hospital for appointments. I will never go to vna again.

  • Tabetha Christine ★★★★★ 8 months ago

    I love Dr Gorrepati (psychiatrist), I've been seeing him for several years. Not fond of the regular doctors (only saw them once, but they still rubbed me the wrong way). It is also nearly IMPOSSIBLE to get a hold of anyone if you need a prescription refill or basically anything other than having to schedule an appointment, which has caused a lot of stress due to the fact that I drive 3 hours to get here, and there have been times where I've had to re schedule and then panic about not being able to get my meds refilled. They've always eventually gotten filled but I've had to take different measures, like having my mother go into the actual building and speak with someone (she lives a half hour away), for anything to get done. They definitely need a better system and/or more nurses to return and answer phone calls!

Visiting Nurse Association Health Care Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Visiting Nurse Association Health Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was better than expected.

Quality of Care:
This
Agency

IL
Begins Patient Care in Timely Manner:

93%

92%
Teaches Patients or Family About their Drugs:

98%

97%
Checks Patients Risk of Falling:

100%

99%
Checks Patient For Depression:

100%

97%
Checks on Patients Flu Shot:

63%

60%
Checks on Patients Pneumonia Shot:

53%

61%
Foot Care For Diabetes Patients:

100%

98%
Checks Patients For Pain:

74%

0%
Treats Patients Pain:

71%

0%
Treats Heart Failure Symptoms:

72%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

64%

0%
This
Agency

IL
Included Treatments to Prevent Bed Sores:

60%

0%
Checked Patients For the Risk of Bed Sores:n/a *

0%
How Often Patients Improved Walking:

63%

58%
How Often Patients Improved Getting Out of Bed:

19%

15%
How Often Patients Improved Bathing:

6%

11%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

72%

79%
How Often Patients Improved Taking Medication by Mouth:

49%

49%
How Often Patients Had to be Admitted to the Hospital:

19%

14%
How Often Patients Needed Urgent Care From the ER:

11%

11%
* The number of patient episodes for this measure is too small to report.

Reviews from Patient Surveys

These Visiting Nurse Association Health Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Visiting Nurse Association Health Care to other home care agencies. More Info

Patient Surveys:
This
Agency

IL
Home Health Team Gave Care in a Professional Way:

89% *

88%
Communicated Well With them:

69% *

85%
Discussed Medicines Pain & Home Safety:

78% *

83%
Gave their Home Health Agency a Rating of 9 or 10:

60% *

83%
This
Agency

IL
Would Recommend the Home Health Agency to Friends & Family:

61% *

77%
Completed Surveys:8 *50,337
Response Rate:

16% *

30%
* Zero, or very few, patients met the survey's rules for inclusion. The scores shown, if any, reflect a very small number of surveys and may not accurately tell how an agency is doing.

Cities Served by Visiting Nurse Association Health Care

Visiting Nurse Association Health Care serves ZIP codes that encompass all or part of each of the cities listed below.

Aurora, IL
Batavia, IL
Elgin, IL
Geneva, IL
Montgomery, IL
Naperville, IL
North Aurora, IL
Oswego, IL
Plano, IL
Saint Charles, IL
Sandwich, IL
Somonauk, IL
Sugar Grove, IL
Wheaton, IL
Yorkville, IL



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