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Lutheran General Hospital

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Overall Rating 3.6 / 5.0 ★★★★★

  • ★★★★★ a month ago

    The only reason I go here is because of a specialist doctor that was recommended for my son. Doctor is great, the hospital is not. Billing has sent me to collections after 6 months, because I made 1 payment to the 1 bill they sent me in 6 months. The bill was higher then normal because we hadn't met our deductible for the year yet when we went, so unless it's a larger bill from a surgery, I don't remember if we carry balances from visits with doctors unless they send us bills. If they really wanted their money that bad, why weren't they mailing the bill? Now we are sent to collections for my sons bill because they didn't mail it to us.

  • ★★★★★ 3 months ago

    What a nightmare this place is! We were forced to stay here because my dad went to the ER and it's our local hospital. Sadly he has terminal cancer with serious other issues that arose from the cancer. We're still here after over 5 weeks and we've been to almost every floor of the hospital and dealt with hundreds of doctors and nurses. Since nurses effectively provide almost all the care, that's what i am basing my review on. The nurses here range from caring and very good to abysmal. Many are here just to collect a paycheck and it's obvious. They cut corners, half ass their work, and act bothered anytime you need assistance. There's never a time for when doctors will visit or tests and surgeries will be performed. They'll give you an approximate time and it'll be 6 hours later. This is literally just a factory for treating sick people. They move them in and out. The more the merrier. They keep adding wings and additions because they make a fortune providing Sub-par care. I realize I might be a little biased, but many friends and family that came to visit felt the same way. Many rooms are woefully outdated and depressing. Little things like turning the heat up in a room for a shivering cancer victim takes hours. This convoluted place doesn't even have temperature controls in the room or accessible by nurses. A work order needs to be sent it to change the temperature. And every review agrees that the waiting times in the ER are ridiculous. My dad was in extreme, unbearable pain and sat in the waiting room for four or five hours before he was seen. I would never use this facility again in any capacity.

  • ★★★★★ 2 months ago

    Just like the recent reviews expressed, the emergency room is ridiculous. I went for severe pelvic and abdominal pain and debilitating fatigue. The ER was empty when I arrived at 6am. They made me wait for 5 hours for a CT scan. The Dr came in and said my scan and blood test results were fine and he referred me to another doctor and quickly left the room. I was in shock and left. I had questions so I called him back only for him to still not answer my questions. It is the next day and I am in bed with the same pain and problems as yesterday. A complete waste of time and money. The staff is cordial and goes through motions with no connection or real concern for the patient.

  • ★★★★★ 4 months ago

    If I could give the hospital's patient relations group less than one star I would. The last thing someone should worry about when going to the hospital or seeing a doctor is the safety of their vehicle. While parked in the valet section of the parking garage at Lutheran General Hospital, I had an altercation with an employee of First Class Valet contracted by Lutheran General Hospital. When I returned to my vehicle, my passenger side doors were keyed. The incident was later reported to patient relations at the hospital which then communicated my grievance to First Class Valet. They were quick to pawn off all responsibility to First Class Valet. Never once did they deny the damage or indicate that the valet employee was questioned. Once the information was given to First Class Valet, patient relations stopped returning my phone calls and hid behind emails. I would have expected higher standards and greater accountability from Lutheran General Hospital. I guess not.

  • ★★★★★ a month ago

    This hospital is terrible. They don't treat you like a patient under any circumstances. My friend needed an MRI and it took almost 2 days for her to get it. If they're telling her that her problem is so terrible, then why are they putting her at the back of their minds? Stop wrapping treatment around how much money you're making rather than focusing on the well-being of the actual person.

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